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T&W Coin Laundromat

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T&W Coin Laundromat Reviews (1)

March 23, 2017Dear *** ***:Thank you for giving us the opportunity to rebut and rectify this matterEnclosed are email Correspondence with Mr Lewis regarding my sincere apology for the dissatisfaction he experienced and evidence of my effort to rectify this complaint with *** ***I have
also enclosed a photo of the machine in question.Machine # ** cost $(quarters) to start and *** *** is claiming the machine did not registered of the coins he deposited into the machine which is $not the $he claimedUpon inspection of the machine, I found no problem with the machine itselfIt has been in service before and after *** ***'s usageI suspect *** *** might have deposited the coins in the wrong slot on the bottom which is a coin return slot and will not register the digital Counter, because I did find Some Coins behind the Coin return slot inside the machine in which my employee does not have access to.We have been in business for over years and have always strive to treat our customers with utmost respectOur store policy is to immediately refund Customers if there is an apparent problem with the machineI have also address the problem of customer service with all of my employeesI have reminded them that customer service is our top priority.I have reached out to *** *** via telephone and apologized to him personally and is willing to offer him a free wash and dry the next time he visits our establishmentI am willing to personally meet *** *** and apologize to him in person as I am not alway there.I would kindly ask *** *** to give us another chance to earn his businessHe can always contact me personally if there are any other problems.Best Regards,Michael ZManager,

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Address: 7101A Marshall Road, Upper Darby, Pennsylvania, United States, 19082

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