TW Perry

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I guess we’ll never get to win a case against this big business.I know how we’re treated because of our ethnicity too.When the customer are regular native Americans don’t even bother them with questions why? Thank you Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I guess we’ll never get to win a case against this big business.I know how we’re treated because of our ethnicity too.When the customer are regular native Americans don’t even bother them with questions why? Thank you.
Regards,
[redacted]

Monday, January 29,2018To whom it may concern,1 received a letter Thursday January 2S"' (dated January 22) in regards to complaint ID number [redacted]. I have reviewed the complaint with the manager referred to within this complaint letter as well as staff members on duty during this transaction.The...

customer states that the reason for returning the heater is that is doesn't work. The manager on duty removed the heater from the box while the customer was here and plugged it in to find it works fine. At this point the customer became angry that this action was taken. From this point the customer became extremely disrespectful to the manager on duty regarding his ethnicity. The manager on duty offered the customer a replacement but the offer was declined. The heater had clearly been purchased and used during the extreme cold spell we recently experienced. Should this matter need to be discussed further I am available.