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T.W. Smith Corp.

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T.W. Smith Corp. Reviews (1)

The client ordered a 100 lb Propane cylinder. At time of delivery, client was not home. The cylinder that they had at the location was hooked up. For safety reasons, my drivers are not allowed to disconnect the propane cylinders. Therefore, my driver delivered the full 100 lb propane cylinder that...

was scheduled for delivery and left the cylinder that was still connected behind. This transaction, where 1 cylinder was delivered and 0 cylinders were picked up meant that the client received a rental bill at the end of the month. Rental was billed for a few months until the client called and arranged a pick-up for that cylinder. Cylinders must be disconnected for the driver to pick them up. Clients have the option of renting cylinders or buying cylinders and exchanging them with us. If they operate on an even exchange basis, there would be no rental bill. In this situation, 1 for 0 meant that the client was billed rental for a few months until the cylinder was returned to us.

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