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Twain Group, The

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Twain Group, The Reviews (11)

Yes there was guys in the back playing loudly Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Basketball players outside of room 11:pm on Didn't sleep until after Regards, [redacted] ***

I was told the room would recieve housekeeping everyday such as trash an towels! I made complaints about ac unit an even spoke with maintenance man personally on 4th day an on 5th day he told me they had no new ones an jad to order of them! there where people staying at same place only paying a lil over a week! I told them on first day towels needed to be brought everyday we are workin hrs not our responsibility to chase down made everyday an get towels! trash piled up an out of trash cans for four days on the fourth day a made finally came to remove trash!
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A guest receives a weekly rate (a steeply discounted rate) when they are staying at our property for day increments. With this weekly rate, guests received housekeeping services every Friday. If towels are needed throughout their stay, they are to contact the Front Desk and some
will be brought to the room. No other services are provided to the guest during the days of stay except for on FridaysOur Maintenance Request Logs do not show that a request was made for the Air Conditioning unit to be looked at. Sincerely, *** ***

I'm not sure this is our property as we do not have any basketball courts here!

All faulty air conditioners have been replaced.[redacted]

Yes there was guys in the back playing loudly  Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Air conditioner leaked and there was a 10 ft radius on both sides of the unit that was soaking wet, which caused the room to smell like ammonia.  I spoke to someone at the front desk every day about this problem.  Maintenance never attempted to clean the floor or stop the leak the entire week we were there.I realize they were not going to clean daily but they were supposed to empty the trash and bring clean towels daily.  That did not happen.  The fourth day, they  finally came in to empty the trash.  I called the front desk daily to request clean towels, they always said the maid was on her way but she never came. I had to track her down to take my dirty towels and get clean towels.   Regards,
[redacted]

Baseball players were staying here and maintenance did ask them to quiet down at 12:15.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Basketball players outside of room 11:00 pm on.  Didn't sleep until after 3.
Regards,
[redacted]

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