Twana's Creation Gift Baskets

Ms*** ***, Reference: Case Number *** Title:
Delivery Issues A pair of specific gloves were purchased and received by the
Purchaser whom own the credit card during a sale on Dec 2016, the Sales
person on duty that processed the sell was CassieDuring the purchase the
purchaser
sister inquired about a different specific gloves, which was in
stockThe Sales Person on duty at that time was busy and promised they would
look for them and allowed the sister of the purchaser to type a note into the
memo section of the purchaser receipt of the system for this additional logo
item as a reminder to him to look for the specific glovesThe sister of the
purchaser type the message and hit the “All Done” button before the Sales
Person could see what was writtenThe Sale person, trusted it what was they
spoke about and the Sister stated she would return in a bit to purchase the
specific gloves, the items was pulled out and put to the side, so when the
Sister returns, she can purchase the itemThe Sister did not return during
this Sales person shift, so at the end of the shift the products were
inventoried with no discrepancies and turned over to the next Sales person Mr
J***, whom was informed the Sister of the purchaser would return to purchase
the specific gloves on the back tableMrJ*** stated the Sister did in fact
return, but did not purchase the specific glovesShe just wanted to know if we
had themHe gave the company business card and told her that the items sell
very fast, we are only at this location until Sunday, after that she would have
to contact the company to purchase them, if she change her mindHe thanked her
for her inquiry, and put the specific gloves on the table to be soldCustom
order are items that are specifically made or modified to the customer request
These items are written up on a Custom Order form, the option of ship/delivery
is chosen and paid for at the time of the special orderThe Customer gets a
copy of their Custom Order formAlso our signs are clearly displayed stating
delivery and shipping will be at an additional feeAll Sales persons are long
standing employees and know how to apply the company policies and procedures in
taking a Custom orderAll employees know we “do not” allow gloves to be custom
orders for they are availableThe Sister of the purchase/credit card holder contacted our
business on December 2016, from her phone *** inquiring about her
sister receipt for the gloves purchasedShe asked if we can send a copy of the
receipt to her sister phone ***My Assistant complied with the
request and sent the receipt as requestedOn December 2016, the Sister
called again and stated she prepaid for a specify pair of gloves and wanted to
know if we have themMy Assistant told the Sister she would have to look into
her claim for we do not allow special orders for gloves and for her to provide
a copy of her order form, she had none and the credit card receipt sent to her
sister has the note she prepaid for themMy Assistant told her she would have
to investigate her claim and will get back to her shortlyMy Assistant
investaged the claim and sent a message on December to the
Purchaser/Credit Card owner stating “In speaking with the Sales persons and
reviewing the inventory, a pair of gloves was given at the time of purchase and
the Sister placed a note into the system only inquiring about specific gloves,
please re-check her records and see if it matches ours.” The Purchaser/Credit
Card holder sent a message back stating they will recheck their records later
when they get homeWe did not receive anything whatsoever from the
purchaser/credit card holder nor her sister until December asking when
we are delivering the specific glovesWe all was perplexedThey never
responded to our request to recheck their records, we had not delivery address,
not order form nor were any delivery or shipping fees paidDuring the phone
call on December with my Assistant and the Sister, whom is the only
person that called, my Assistant asked her if she remember returning to our
booth and being asked if she was going to purchase the specific gloves and she
declinedAlso asked about getting the other gloves at the time of purchase and
the note she typed into the memo section of our systemThe Sister of the
purchaser/credit card holder admitted, her sister did in fact received gloves
at the time of purchase and yes, she was only inquiring about the gloves, never
paying for themMy Assistant thanked her for being honest and for this she
will give her the specific gloves “Free”, and if she pays the shipping ($7.95)
or local delivery ($15) cost they will be sent right outNo offer to pay the
fee and the Sister hung upOn December 2016, I received a called from the
Sister of the Purchaser/Credit Card holder inquiring about the time we will be
delivering the specific glovesI asked her to hold on while I check the
statusI was informed by my Assistant she never paid the delivery nor shipping
costI returned to the phone and ask how she will be paying the delivery cost
She got very upset, started saying many unmentionable things to meI apology
and re-explained, we can only ship/delivery or she would had to have purchased
our products at the Exhibit locationsWe have no other way to get a product to
her. She did not like this
and told me she was going to file a Revdex.com complaintI informed her this would be
slander and I will file charges if she doesThe Purchaser/Credit Card holder
filed the Revdex.com complaint and she also filed a complaint to the Event location
stating she purchased the items and I was the Sales personThe complaint keep
changing as to whom she purchased from and what was said and doneMy Sale
persons are the only ones at all the events, I am notShe has no Custom order
form, no overage in inventory and apparently she knew nothing about the
shipping/delivery fees needing to be paid on all special/custom ordersThis is
all too confusing, the Purchaser/Credit Card holder made a purchase, received
her item and the Sister jumping in with untruths demanding free products with
threats of filing complaints to discredit my businessI cannot give the
Purchaser/Credit Card holder a refund for the item was received, however my
offer still remains, I will give the specific gloves “Free” providing she pay
the shipping ($7.95) or delivery ($15) costPlease let me know how she would
like to proceedSincerely, Twana’s Creation