TWebber Plumbing, Heating, Air Conditioning & Drains

Re: Complaint ID# [redacted] To whom it may concern,In response to Complaint# [redacted] regarding [redacted] ***, please find the following:On August ***, [redacted] called the office of T.Webber Plumbing & Heating, Increquesting an AC Clean & ServiceShe was also briefed on our SPP(Service Partner Plan) to which she eluded she may sign up for this but would make the decision with the technician [redacted] was read a fee of $to perform these servicesOur technician Nick was dispatched to her home to perform the above mentioned, "AC Clean & Service"Nick performed the clean and service by cleaning both the indoor and outdoor coilsPerformed an inspection of all necessary equipmentTested all electrical componentsFlushed and checked evaporator drainNoticed and informed [redacted] she needed to replace her 16X25Xhoneywell filterpressure tested and checked for proper temperature drop across the coilto which, the airflow all checked outDuring testing our technician Nick found a capacitor to be badA price was given in the amount of $for the installation of the capacitorAdditional pricing was given for the for SPP in the amount of $per month, AC Clean and Service in the amount of $206.10(Which is the original amount of $read to [redacted] less tax)The total estimate presented to [redacted] was in the amount of $Authorization from the customer to proceed with the work was approved and signed off onOur technician Nick, installed the approved part(capacitor) and checked system operationSystem was now up to manufactures specificationsOn [redacted] called back into our offices to dispute more chargesShe stated, after researching the part that was installed at her residence(Capacitor) she feels the price she was charged held too much of a mark-upMike P***(HVAC Operations Manager) attempted to contact [redacted] several times to resolve issueSpoke To [redacted] on and informed her of the followingT.Webber is a flat rate company who provides flat rate pricingAll of our pr icing are given up front and authorization via a signature is required prior to starting any workWe do not bill in a per hour fashionWe have found; our customers do not like the uncertainty of open ended billing and prefer knowing exactly how much the job will costT.Webber Plumbing & Heating Incis a leader in the service industry with an A+ rating with the Revdex.com and over positive online reviews, with generations of experience, delivering the highest quality of serviceT.Webber is a fully licensed and insured company striving for 100% customer and company satisfactionIt was explained to [redacted] the capacitor installed was not a typical capacitor you can purchase through the internetThis was a capacitor that holds a year warranty and is one that is certified to use with her piece of equipmentA resolution was reached with [redacted] ***T.Webber has issued a refund back to [redacted] s credit card in the amount of $in the at tempts to retain [redacted] as our customer and quell any further disputes in pricing