This customer ordered the wrong hitch, although our site has a measurement guide so the customers can make sure they are getting the right hitchThis was a special order itemWe do not take returns on these, but we made an exception, and said we would take it back with a restock gee and our original outbound fright taken out of the refundThe customer did not even box up the hitch, just taped label to it and gave it to UPSIt came back to us bent up and unusable, and we still gave the customer the partial refund
This customer ordered the wrong hitch, although our site has a measurement guide so the customers can make sure they are getting the right hitchThis was a special order itemWe do not take returns on these, but we made an exception, and said we would take it back with a restock gee and our
original outbound fright taken out of the refundThe customer did not even box up the hitch, just taped label to it and gave it to UPSIt came back to us bent up and unusable, and we still gave the customer the partial refund
Complaint: ***
I am rejecting this response because:
I sent this package certified, with UPS and it was delivered to address given ,as well as it was signed for by their employee
Regards,
*** ***
Hi, my name is *** *** and I am wondering if I'm due a refund from tweetys RV, because I'm having trouble getting reimbursed by them and now they are claiming that they don't even have
the product I returnedIf you can possibly help me in anyway, please email me or you can also contact me at ###-###-####...thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This customer ordered the wrong hitch, although our site has a measurement guide so the customers can make sure they are getting the right hitchThis was a special order itemWe do not take returns on these, but we made an exception, and said we would take it back with a restock gee and our original outbound fright taken out of the refundThe customer did not even box up the hitch, just taped label to it and gave it to UPSIt came back to us bent up and unusable, and we still gave the customer the partial refund
This customer ordered the wrong hitch, although our site has a measurement guide so the customers can make sure they are getting the right hitchThis was a special order itemWe do not take returns on these, but we made an exception, and said we would take it back with a restock gee and our
original outbound fright taken out of the refundThe customer did not even box up the hitch, just taped label to it and gave it to UPSIt came back to us bent up and unusable, and we still gave the customer the partial refund
Complaint: ***
I am rejecting this response because:
I sent this package certified, with UPS and it was delivered to address given ,as well as it was signed for by their employee
Regards,
*** ***
This did come in and was refunded in full on 3-14-
Hi, my name is *** *** and I am wondering if I'm due a refund from tweetys RV, because I'm having trouble getting reimbursed by them and now they are claiming that they don't even have
the product I returnedIf you can possibly help me in anyway, please email me or you can also contact me at ###-###-####...thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
He can return for a full refund if he wishes, as long as there is really a problem with it
I am so sorryThis item, as the UPS tracking shows, did not get back to usHopefully it is insured, and the customer can collect from UPS