Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com We do not understand why this is a complaint and feel it is unwarrantedThis is the first instance we are hearing that the customer wants to cancel the warrantyThe cancellation form must be signed and an accurate reading of the odometer must be taken at that timeCancellation will then be sent to warranty company at that time in which it may take 6-weeks for processingThe balance of the warranty money is then sent to the company that holds the Lease/LoanThe document can be signed at the dealershipOffice hours are 9:am to 9:pm Monday through Friday Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 11/01/We traded in that Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-weeks ago I spoke to Mr [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance coand tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other cohad not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/I received a call from [redacted] telling me their was a Check their waiting for Mr [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mrand Ms [redacted] again and we will not have to ever call them again for anything once we receive those refunds and they never have to call our number ever for anything From [redacted] , I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours again Thanks for all that you do Revdex.comI tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again Final Business Response / [redacted] (4000, 9, 2014/11/24) */ Spoke to [redacted] She acknowledged that she last communicated to you on Friday the 21stI understand that the Warranty has been cancelledWe are expecting the refund check to arrive some time this weekThe refund will be sent to the customer upon its arrival
Initial Business Response / [redacted] (1000, 5, 2014/12/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com Tried to reach out to customer to review the complaintLeft message along with my Cell phone numberWill try again on Monday Also, would like to know if the customer would consent to running the report again so that we can see the additional inquiries in questionThank you
Initial Business Response /* (1000, 5, 2014/12/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Tried to reach out to customer to review the complaint. Left message along with my Cell phone number. Will try again on Monday....
Also, would like to know if the customer would consent to running the report again so that we can see the additional inquiries in question. Thank you.
Initial Business Response /* (1000, 5, 2014/10/25) */
Please note in the customer's screenshot of the vehicle that it clearly shows the MSRP and Discount with corresponding disclaimer. Each vehicle on our website has a clear disclaimer regarding incentives, fees, tax, etc. Please see the attached...
file as it is the bottom portion of the customers screenshot. We feel that all information was fully disclosed. Although this vehicle has sold we would like to help the customer with there next vehicle purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
St. Charles, IL Nissan's website, and corresponding email from the internet salesperson are unclear, and are deceptive.
I will not accept the dealership's response.
I am currently doing business with [redacted] in [redacted] IL because their website states the true prices online, and they did not try to lure me into their dealership with deceptive practices.
Initial Business Response /* (1000, 5, 2014/10/07) */
parts originally ordered went on back order
parts are currently on order when shipment arrives customer will be notified
customer is responsibel for all payments due
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
As of 10/6/14 the parts were never ordered as what I was told by the parts dept when I called. He also said those parts are not on back order and I called today to Nissan and was able to order both parts and they will be at my house on or before 10/13/14.. Everything this dealer says is 100% a lie and today 10/7/14 I spoke to Nissan Corp and found out that this dealer is in trouble with them due to the fact a lot of people have filed complaints about the same problems.. This dealer is the worse that there is out there and we will never buy another car from them and every day we both tell everyone we know nothing but bad things about this dealer.. We have also filed a complaint with the Attorney Generals office along with corp. we are in the market in buying a 2015 Nissan Maxima and we will not be buying from them and also I have about 20 people that are planning on picketing the dealer..
Final Consumer Response /* (4200, 13, 2014/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told that when I was there and I was told that the parts a week ago and also told them I ended up buying the parts from another Nissan dealer and that I already have them. The dealer has not called me yet about my complaint and also I have filed another complaint with Nissan Corprate and told I filed a complaint with the Attorney Generals office. This dealer is a scam and they lie to you and they play with paperwork to get a people to buy from them. My Wife and I will never buy a car from them and also will always bad mouth them. Also I might file charges on dealership along with a lawsuit. I also just paid for a ad in there new paper bad mouthing them and I know of 11 people that they all bought new nissan at a different dealer because I told them the truth a Nissan of St. Charles. They also along with all of our friends and family bad mouth this dealer because of me.. I plan on buying my wife a new 2015 Nissan Maxima in the next few weeks in cash and needless to say I will be going to a different dealer to buy it from
Final Business Response /* (4000, 11, 2014/10/28) */
Customer is correct that the parts employee stated that the part was not ordered. Customer spoke to the service manager regarding this. The service manager then spoke to parts and the employee found the parts ticket that showed they were ordered. Customer was then notified while still at the store of this.
Customer was also notified when the parts arrived. As of this writing the parts are still available in the parts department. Parts will be returned to Nissan if not picked up by end of business on Friday 10/31/14. There is a cost for the parts and they must be paid for by the customer.
Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We do not understand why this is a complaint and feel it is unwarranted. This is the first instance we are hearing that the...
customer wants to cancel the warranty. The cancellation form must be signed and an accurate reading of the odometer must be taken at that time. Cancellation will then be sent to warranty company at that time in which it may take 6-8 weeks for processing. The balance of the warranty money is then sent to the company that holds the Lease/Loan. The document can be signed at the dealership. Office hours are 9:00 am to 9:00 pm Monday through Friday.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 11/01/14 We traded in that 2013 Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-3 weeks ago I spoke to Mr. [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr. [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or 2 warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/14 and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/14 and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance co. and tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/14 and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/14 when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/14 they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other co. had not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about 5 minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr. [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/14 I received a call from [redacted] telling me their was a Check their waiting for Mr. [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/14 when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr. [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr. [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mr. and Ms. [redacted] again and we will not have to ever call them again for anything once we receive those 2 refunds and they never have to call our number ever for anything.
From [redacted], I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours.
again Thanks for all that you do Revdex.com. I tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again.
Final Business Response /* (4000, 9, 2014/11/24) */
Spoke to [redacted]. She acknowledged that she last communicated to you on Friday the 21st. I understand that the Warranty has been cancelled. We are expecting the refund check to arrive some time this week. The refund will be sent to the customer upon its arrival.
Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com We do not understand why this is a complaint and feel it is unwarrantedThis is the first instance we are hearing that the customer wants to cancel the warrantyThe cancellation form must be signed and an accurate reading of the odometer must be taken at that timeCancellation will then be sent to warranty company at that time in which it may take 6-weeks for processingThe balance of the warranty money is then sent to the company that holds the Lease/LoanThe document can be signed at the dealershipOffice hours are 9:am to 9:pm Monday through Friday Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 11/01/We traded in that Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-weeks ago I spoke to Mr [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance coand tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other cohad not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/I received a call from [redacted] telling me their was a Check their waiting for Mr [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mrand Ms [redacted] again and we will not have to ever call them again for anything once we receive those refunds and they never have to call our number ever for anything From [redacted] , I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours again Thanks for all that you do Revdex.comI tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again Final Business Response / [redacted] (4000, 9, 2014/11/24) */ Spoke to [redacted] She acknowledged that she last communicated to you on Friday the 21stI understand that the Warranty has been cancelledWe are expecting the refund check to arrive some time this weekThe refund will be sent to the customer upon its arrival
Initial Business Response / [redacted] (1000, 5, 2014/12/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@nissanofstcharles.com Tried to reach out to customer to review the complaintLeft message along with my Cell phone numberWill try again on Monday Also, would like to know if the customer would consent to running the report again so that we can see the additional inquiries in questionThank you
Initial Business Response /* (1000, 5, 2014/12/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Tried to reach out to customer to review the complaint. Left message along with my Cell phone number. Will try again on Monday....
Also, would like to know if the customer would consent to running the report again so that we can see the additional inquiries in question. Thank you.
Initial Business Response /* (1000, 5, 2014/10/25) */
Please note in the customer's screenshot of the vehicle that it clearly shows the MSRP and Discount with corresponding disclaimer. Each vehicle on our website has a clear disclaimer regarding incentives, fees, tax, etc. Please see the attached...
file as it is the bottom portion of the customers screenshot. We feel that all information was fully disclosed. Although this vehicle has sold we would like to help the customer with there next vehicle purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
St. Charles, IL Nissan's website, and corresponding email from the internet salesperson are unclear, and are deceptive.
I will not accept the dealership's response.
I am currently doing business with [redacted] in [redacted] IL because their website states the true prices online, and they did not try to lure me into their dealership with deceptive practices.
Initial Business Response /* (1000, 5, 2014/10/07) */
parts originally ordered went on back order
parts are currently on order when shipment arrives customer will be notified
customer is responsibel for all payments due
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
As of 10/6/14 the parts were never ordered as what I was told by the parts dept when I called. He also said those parts are not on back order and I called today to Nissan and was able to order both parts and they will be at my house on or before 10/13/14.. Everything this dealer says is 100% a lie and today 10/7/14 I spoke to Nissan Corp and found out that this dealer is in trouble with them due to the fact a lot of people have filed complaints about the same problems.. This dealer is the worse that there is out there and we will never buy another car from them and every day we both tell everyone we know nothing but bad things about this dealer.. We have also filed a complaint with the Attorney Generals office along with corp. we are in the market in buying a 2015 Nissan Maxima and we will not be buying from them and also I have about 20 people that are planning on picketing the dealer..
Final Consumer Response /* (4200, 13, 2014/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told that when I was there and I was told that the parts a week ago and also told them I ended up buying the parts from another Nissan dealer and that I already have them. The dealer has not called me yet about my complaint and also I have filed another complaint with Nissan Corprate and told I filed a complaint with the Attorney Generals office. This dealer is a scam and they lie to you and they play with paperwork to get a people to buy from them. My Wife and I will never buy a car from them and also will always bad mouth them. Also I might file charges on dealership along with a lawsuit. I also just paid for a ad in there new paper bad mouthing them and I know of 11 people that they all bought new nissan at a different dealer because I told them the truth a Nissan of St. Charles. They also along with all of our friends and family bad mouth this dealer because of me.. I plan on buying my wife a new 2015 Nissan Maxima in the next few weeks in cash and needless to say I will be going to a different dealer to buy it from
Final Business Response /* (4000, 11, 2014/10/28) */
Customer is correct that the parts employee stated that the part was not ordered. Customer spoke to the service manager regarding this. The service manager then spoke to parts and the employee found the parts ticket that showed they were ordered. Customer was then notified while still at the store of this.
Customer was also notified when the parts arrived. As of this writing the parts are still available in the parts department. Parts will be returned to Nissan if not picked up by end of business on Friday 10/31/14. There is a cost for the parts and they must be paid for by the customer.
Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
We do not understand why this is a complaint and feel it is unwarranted. This is the first instance we are hearing that the...
customer wants to cancel the warranty. The cancellation form must be signed and an accurate reading of the odometer must be taken at that time. Cancellation will then be sent to warranty company at that time in which it may take 6-8 weeks for processing. The balance of the warranty money is then sent to the company that holds the Lease/Loan. The document can be signed at the dealership. Office hours are 9:00 am to 9:00 pm Monday through Friday.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 11/01/14 We traded in that 2013 Nissan Rogue that I had filed a complaint on this same dealership about them putting the car down as a lease instead of a purchase, And maybe 2-3 weeks ago I spoke to Mr. [redacted] after trying for over a week before to reach him, He didn't bother to reach out to me until Nissan North American had contacted the dealership asking him to call us and he told me something then that wasn't true and I told him then I had already ready reported the dealership because we thought they were very dishonest with us, And I told him that we did not except their offer to come in and give them more money and I told him he was not in the room when Mr. [redacted] did this contract and I told him that after he told me that once he looked into our contract he would contact us and when he call speaking untruths tell me that they gave us to options that I knew he was not telling the truth then and he's not telling the truth now, and I don't know why he haven't heard that we wanted to cancel policies or 2 warranty contract that was on the Rogue, I first called that dealership about the cancellation on 11/03/14 and I was told by the warranty holders to call the dealership to talk to them and I should ask for [redacted] and I did and they had no interest in helping me then and it sounds like now, I told the warranty holders about the trouble we had been having with them and they decided of of the kindness of their hearts to help us and said they would assist with canceling these policies on our behalf after I told them I called back on 11/04/14 and asked for [redacted] again and she told me I needed to speak to the finance department and I spoke to [redacted] on the 3rd or 4th and he told me that we couldn't cancel a contract and I should call our insurance co. and tell them that we needed the extra warranties and I asked him to transfer me back to [redacted] and what I believe is that he hung up on me after I told him that I knew they were going to mess us around just like they did with that loan for the Rogue, I do remember speaking back to [redacted] on 11/04/14 and her words to me was she had been informed that they now longer cancel contracts and I told her then I see that they are playing games and I told her that I was going to report her and anyone else that played games and just passed me around or just hung up because if we were cut off no one bothered to call us back and all this yes caused me to be very upset and I told [redacted] last friday on 11/14/14 when I called again after receiving a letter from one of the warranty holder and speaking to them on the phone they informed us that on 11/13/14 they had already issued a check to the dealership for one of the refunds and I asked her had she received it and she told me no and she said that the other co. had not sent her paper work canceling the warranty and she stated that she needed a pay off from Nissan Finance and I told her I had a copy and would fax it to her as soon as I got of the phone with her and about 5 minutes later I called back to ask if she had received it and the lady that answers the phone who like to play games also told me [redacted] was gone for the day and she didn't see any papers for her and I asked her how did she know if the papers came she didn't bother to ask who I was, so if Mr. [redacted] haven't heard of this or they haven't received anything this is how I can say he is not being truthful also on 11/18/14 I received a call from [redacted] telling me their was a Check their waiting for Mr. [redacted] and did we want to come in or did I want her to put it in the mail and I asked her if she would please do that and she stated she would and once we received both refunds I will not close this case until then, [redacted] also told me on 11/14/14 when I spoke to her that the 2nd refund should happen this week also and like I said until we receive these refunds I will not close this complaint, So Mr. [redacted] need to speak with his co-workers, staff or who ever it is which I believe that he is already aware of this, I will not say if the refund has been sent out until we receive it, and as soon as we do I will contact the Revdex.com just like I have for these dishonest people and anymore I might but hope not to run into and this is a shame that people are dishonest like this and they need to be reported, Thanks Revdex.com for being there for the consumers wish we could have more places out there that can help the consumers, which seems to be the only thing on Mr. [redacted] mind he asked me who had I reported them to and I told him with no problem that I was going to continue to report them until they do what they are suppose to, We knew they weren't going to help us out with that lease/purchase problem so once we receive our refunds they don't have to worry about Mr. and Ms. [redacted] again and we will not have to ever call them again for anything once we receive those 2 refunds and they never have to call our number ever for anything.
From [redacted], I am the one who file the complaints and make the phone calls on behalf of my husband [redacted] do to him being at work during business hours.
again Thanks for all that you do Revdex.com. I tried to respond earlier today and I don't know if you received it because my internet went out so I am sending my response again.
Final Business Response /* (4000, 9, 2014/11/24) */
Spoke to [redacted]. She acknowledged that she last communicated to you on Friday the 21st. I understand that the Warranty has been cancelled. We are expecting the refund check to arrive some time this week. The refund will be sent to the customer upon its arrival.