Twin America

Review: I booked for shared car to pick me up at my address to take me to JFK airport. The car never came, but the driver gave me a call about 30 minutes later, or more, when I already was on my way on a taxi. I did call while waiting, as instructed on the confirmation email, but the operator could not even find my reservationDesired Settlement: I will be happy with a full refund

Consumer

Response:

At this time, I have not been contacted by Go Airlink Shuttle NYC regarding complaint ID [redacted].

Sincerely,

Review: I submitted a request for a refund on 9/*/2015 for $31.00. I made my request through Moey at location 777VC. After multiple emails to the company, Robin W[redacted] finally replied to me on 9/**/2015 to let me know that my refund request was sent to the accounting department requesting that it be processed. I've asked for an approximation of when I would receive my refund and now I can't get anyone to respond to let me know anything and I still have not received a refund. This is Case [redacted].Desired Settlement: I think the business has a responsibility to process refunds in a acceptable time frame (10-14 business days) and if they can't meet those standards, the least they can do is communicate with customers and let customers know approximately when they can expect a refund.