Twin Cities Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I refuse to go back and forth with Twin Cities when all they do is lieFirst of all, I may not have paid for the repairs but Twin Cities was paid for all the jobsTherefore, they should have done the job they were paid to doAnd how many times should I bring my vehicle to a shop for repairs when all they do is damage it further each time? I also just spoke to my insurance company and they are the ones who informed me the money was held up due to Twin Cities failing to sign the promissory note. Furthermore, they are a MECHANIC SHOP NOT A PAINT/BODY Shop and therefore, are not equipped to paint and repair the damages on my vehicleIt is also the LAW that I have the right to choose where my work is to be doneIf they were a professional paint/body shop they would know this I have spoken to several WOMEN (who are more than happy to share their stories too) now who have shared very similar stories as mine, which just goes to show they do take advantage of innocent women and the only reason Twin Cities has women working in their shop is because they are family membersAnd I came into their shop with respect and only after I was disrespected by the teenager at the desk did I get upset, something the man with the baby was not even there to witness of cou***
As I am now at a personal loss of over $just in fixing the motor after Twin Cities "fixed" it, I can see the only thing we will ever get from Twin Cities is informationI think their professionalism shows in how they addressed this matter on here alone I guess we let Twin Cities rip off yet another innocent woman and get away with itI will continue to fix the initial damage AND damage done by Twin Cities to both my body and motor because I would like a vehicle that I can actually drive on the road afterwards!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Twin Cities was not honest in any of their response to this complaintThis was the third time they had my vehicle to fix a heating issueNone of these times were they able to fix the heatIn addition they did damage my vehicle on the front driver's side and entire passenger side on their third and final attempt to fix my original heating issueThey did NOT inform me to call my insurance company after this happenedAfter they refused to cover my damages they then said I could leave their establishment and never come back there for work again! They also told me "Good luck finding a lawyer!" During this time a man also came out of the GARAGE/SHOP carrying an infant on his hip while telling me I was not getting any further help from themI was the one who contacted my insurance company immediately after leaving Twin Cities, trying to figure out what the laws where and what I could doMy insurance company took it from thereI am sure all of this is recorded with my insurance companyTwin Cities refused to accept the additional damage found on the passenger side and they also lied about replacing my driver's headlightI had *** (the seller) look over the vehicle after the damage occurred and they too confirmed that the passenger doors and headlight were not like that when he sold it to meTwin Cities had my vehicle for days out of the day warranty and all they did was cause further damage to both my motor and my Jeep's bodyI am not sure how this issue is to be resolved when they refuse to accept the damage they didI did file a claim under my insurance for the damage to the front end of my JeepHowever, I am still waiting for that to go through the process of Twin Cities actually signing the paperwork needed to finalize the claimSo yet again, they are operating in an unprofessional manner and seem unwilling to do anything but cause more problems
I took my Jeep to a reputable company and $later I have no issues with my heat and was informed this was a thermostat problem, something Twin Cities claimed they fixed the first time they had my Jeep. It was also brought to my attention this vehicle was leaking fluid from both my oil lines and transmission lines and should probably not even passed inspectionThese were things Twin Cities never disclosed to me or *** from my understandingI, as a non-mechanic, noticed this almost immediately after opening my hood before I took it to a real shopI am trying to research who actually inspected this vehicle, but if Twin Cities did not they should have at least informed someone of the serious problems they saw while they were in there doing work for a month! If they did inspect it then I will go after their NYS Inspection License next!
At this time I am unsure how this issue can be resolved unless Twin Cities is willing to reimburse me for the damages to the passenger side of my vehicle (Which I did not file under insurance as it would have been another claim) and to reimburse me the $I spent to have the thermostat replaced correctly and to replace my headlight again, but this time with a new one
Either way, if they refuse to make things right, as I am sure they will not seeing how they do business, I at least would NOT like it listed as the case was closed because Twin Cities cooperated. They stated that they were "deeply upset and hope for (a) quick and painless resolution.....",yet they have done nothing to make this process easy or even to fix anything they did wrongThey have taken no ownership in what they have done and they feel it is acceptable to treat people in the most disrespectful ways, while thinking a few lies will get them on to the next victimI am just at a loss of what to do hereI just know it should be unfair for them to be able to do this to another innocent woman again!
Regards,
*** ***

To whom It may concern,
We are writing this letter in response to ID ***Ms*** believes that we have been
dishonest in our response to her previous complaint, we at no point were dishonestHer vehicle was
here for the repairs stated before ,which should be noted that she did not pay anything, as most were
covered under the warranty from where she bought the vehicleWe did our best to please her and she
had not informed us that the head gasket job did not fix her heat, thus the vehicle was never brought in
again for proper diagnosis (If It was, she would of course not have been charged again)We would also
like to point out that Is the first time we are hearing of damage to the passenger side of the vehicle
When the vehicle was in our lot we informed her that the grill and hood had been damaged from an
apparent "hit and run" and that we were more than wllilng to repair the damages at no cost to herMs
*** has not spent one cent at our facility between the cost covered by the seller of the vehicle (who
has been more than willing to help her and us with the situation) and us putting a new grill on the
vehicle, nor has she acted in a professional matterWe do not disagree that a vehicle In our possession
that gets damaged should be fixedbut when the customer refuses to let us fix it then we are simply at a
loss
In her letter Ms*** states that a man came out of the shop with a baby on his hip and told
her she was not getting any further help from us, this Is partly trueA part owner came out with his son
as he heard a women yelling at the receptionist, he told her if she could not calm down and talk
professionally then she would not be getting help from us that day, she could come back when she had
settledOn the note of the Insurance claim not be filled yet we would like to state that we have
complied with her Insurance company and since she flied the report we have gotten letters stating
that the claim has not been settled as necessary forms have not been received to them from the
customerIf Ms*** would like her claim to go through we would suggest settling that with her
Insurance company as we have filled and signed all of the paper work we were asked to on the day It
was sent to usWe welcome Ms*** to come to the facility if she would like to see the documents
from her insurance company
The customer also states that we put a thermostat in the vehicle first, which we did, this did not
fix the problem thus the head gaskets were doneWhat she does not state is that It was not only us
doing everything we could to help her, the dealer of the vehicle also installed a water pump at no cost to
her even when she was out of warrantyMs.*** has had everyone in the situation do everything they
possibly could to please her, with no successShe also states that her transmission lines and oil lines
were leaking saying she "noticed this almost immediately after opening her hood" and that it probably
should not have passed NYSIThe grand Cherokee she talks about does not have oil lines and according
to NYS regulations transmission fluid and oil leaks are not means for failing Inspection as they are not a
safety concernThe transmission lines may or may not have been seeping but that was not what we
were told to address and the vehicle had already been inspected by the time It first came to our facility
The establishment she bought the vehicle from has their own shop and sublet the heat work only to
ours, we were not to be doing anything else but addressing the heat as the other shop would address
any other issuesMs*** knew from the beginning that the vehicle would be at our shop for a few
weeks, as we were booked out weeks at the timeShe was provided a vehicle to drive during that time
by the dealer
We believe this situation has gotten out of hand and unfortunately feel there Is nothing else we
can do to solve it as the customer will not give us any chances to help herBetween our facility and the
dealer she brought the car from, there were no mistakes we feel were madeWe all did our best to
diagnose and fix the mechanical Issues with the vehicle and gave her the opportunity to have the body
work done at no costWe would like to note that Ms*** wrote "I Just know It should be unfair for
them to be able to do this to another Innocent women again!" this statement does offend us quite a bit
for the fact that we believe women are just as smart as men and that gender should not be brought in to
this situation on top of everything elseThis establishment has a female mechanic and a female part
owner that believe in helping both gender customers to understand more about their vehiclesAt this
point all we can do Is hope that the vehicle was fixed properly and that she can see we all did everything
we could including keeping it so she did not have to pay for anything and being sure she had a vehicle
while hers was In our parking lot
Thank you,
Twin Cities Automotive

Recently we had a complaint filed about our business concerning a vehicle that unfortunately
had been hit while on our property. The vehicle was purchased by the customer from a seller who sends
his warranty work to be done to our automotive shop. The vehicle came in without an...

appointment for
a warranty headgasket job and as a very busy business it came in under the agreement that we would
do this 11 hour Job when we could fit it into our schedule. We were Instructed by the seller of the
vehicle to contact him with updates throughout the work process, and when the vehicle was finished.
He decided he would pass this information on to the customer and keep them updated. We stayed in
contact with him the entire time the vehicle was in our hands and called to inform him the work on the
vehicle was done, but unfortunately it had falien victim to what We can only explain as a hit and run in
our parking lot. He was not available at the time and asked us to inform the customer. The customer
was called to be informed that head gasket warranty work on the vehicle was complete and that it had
been struck by another vehicle. The woman Was pleasant on the phone as we told her the vehicle was
done and Informed her of the accident, we also offered to fix the damage that had been done as we felt
bad that something like this had happened on our premises. We strongly dislike having a customer
unhappy with service received here. The customer stated she would not be able to pick the vehicle up
he[redacted]lf and would be sending her husband and son to get it and see what they would like to do about
the damage. Her husband and son came by to pick up the vehicle and return the vehicle that had been
provided to them by the seller while there's was being repaired. When speaking to the husband he
pleasantly mentioned that his wife worked at a collision shop and would assess what she would like to
do when she got home from work.
On March 17th the woman came to our facility with a quote for the damage and requested that
we then give her a check to cover the costs. At this point we told her that we had offered to fix the
vehicle on site but If she wanted to go about the process any differently then it may be a better option
to inform her insurance company. We did not know how the damage happened and the vehicle was out
of view our security cameras. The woman then began to raise her voice and get slightly out of hand. She
began to ask why she could not pick the vehicle up before the 14th and as explained to her on our first
phone call, not only was this an 11 hour job but it also Involves removing the heads and sending them to
a sublet shop to repair, these took 3 days to return to our shop. The job was completed on March 13th
but we wanted to be sure the work we did had fixed the customers complaint so we test drove the
vehicle the 13th and felt It was finished to our satisfaction on the 14th. The woman proceeded to make
an unnecessary scene in our waiting room demanding we pay for damages, and stating that we are all
terrible people. At that point we politely asked her to leave as she was disrupting normal business
routine. At Twin Cities we take pride in our business and value every customer that walks through our
doors, there are only 8 employees at this shop including the married owners, both of their kids and the
owner's father. That said we only want to treat people as family, the way we want to be treated. We will
do anything reasonably in our power to keep every customer, new or old, safe and happy with their
service here. This complaint deeply upsets us and we hope for quick and painless resolution for all
Involved.