Twin Cities Car Service

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ [redacted] booked and confirmed a ride on our website for a point to point transportationWe showed up minutes early on the day of the puck upOur website offers free no hassle quoteBut if cliants like the qoute they can book and finalize the reservation by entering CREDIT CARD number onlineWe never got a call or email from [redacted] throught out this prosseesAs our company policy we never turn down work or clientsTwin cities car service strive on being a reliable transportation companyI have attached a log that shows [redacted] used our API system on twincitiescarservice.com and booked her reservationWe also spoke with clients and she hang up the phone while we are trying to explian and fine a solution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did call and request a quote after I had received the confirmation email, on which the total price owed was $0.00, and was told they were unable to provide service on the specified date because they were too busyI was also told I would receive a call back if anything changed by the end of that dayI never recived a phone call so I booked other transportationI asked the company for a full refund and was told I would not be receiving that, no other solution was offeredInstead, I was continually interrupted and reminded that the call was being recorded Final Consumer Response / [redacted] (3000, 17, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This issue has not been resolvedTwin Cities Care Service has offered no solution to this issueAs previously stated, when I spoke with someone from Twin Cities Car Service I was told they were unable to provide the service as requestedHowever, my CC was charged for a service I never received Final Business Response / [redacted] (1000, 15, 2015/08/04) */ Thank you for you help in resolving case # [redacted] However we have addressed our passengers issueWhen she booked her ride with us and confirmed the ride, she agreed to the conditions listed in our disclaimerIf need be we can and will send her a copy of her ride confirmationAs far as we are concerned, going forwardThis issue is resolvedWe believe that the passenger only wants her money back or something that we can't and will not give Thank you again for your help with dealing with the issueAt this point we will close our books on this caseWe will not respond to anymore emails concerning this issue Barry [redacted] Twin Cities Car Service

Initial Business Response /* (1000, 5, 2015/07/21) */
[redacted] booked and confirmed a ride on our website for a point to point transportation. We showed up 15 minutes early on the day of the puck up. Our website offers free no hassle quote. But if cliants like the qoute they can book and...

finalize the reservation by entering CREDIT CARD number online. We never got a call or email from [redacted] throught out this prossees. As our company policy we never turn down work or clients. Twin cities car service strive on being a reliable transportation company. I have attached a log that shows [redacted] used our API system on twincitiescarservice.com and booked her reservation. We also spoke with clients and she hang up the phone while we are trying to explian and fine a solution.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did call and request a quote after I had received the confirmation email, on which the total price owed was $0.00, and was told they were unable to provide service on the specified date because they were too busy. I was also told I would receive a call back if anything changed by the end of that day. I never recived a phone call so I booked other transportation. I asked the company for a full refund and was told I would not be receiving that, no other solution was offered. Instead, I was continually interrupted and reminded that the call was being recorded.
Final Consumer Response /* (3000, 17, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue has not been resolved. Twin Cities Care Service has offered no solution to this issue. As previously stated, when I spoke with someone from Twin Cities Car Service I was told they were unable to provide the service as requested. However, my CC was charged for a service I never received.
Final Business Response /* (1000, 15, 2015/08/04) */
Thank you for you help in resolving case # [redacted]. However we have addressed our passengers issue. When she booked her ride with us and confirmed the ride, she agreed to the conditions listed in our disclaimer. If need be we can and will send her a copy of her ride confirmation. As far as we are concerned, going forward. This issue is resolved. We believe that the passenger only wants her money back or something that we can't and will not give.
Thank you again for your help with dealing with the issue. At this point we will close our books on this case. We will not respond to anymore emails concerning this issue.
Barry [redacted]
Twin Cities Car Service