From the text of the complaint, it appears the complainant asked for a discount on
February 2016, nine months from the date he was treated in the Emergency RoomThe patient's original date of service was May, After agreeing to pay the discounted amount, MrW*** failed to follow through on his obligation, and the account was turned over to collectionsThe complainant is asking Twin Cities to honor the original discount, which he failed to honor, and failed to communicate that he could not do so, However, we will submit this to our Financial Office for further consideration, and will communicate our decision directly to MrW*** at that time
Complaint: 11501149
I am rejecting this response because:
The second Revdex.com business response received from Mark at Twin Cities Hospital is a copy/paste of their original response. Did anyone from Twin Cities Hospital read my previous Revdex.com response? I am providing it here again since it appears it was overlooked:
My first communication with Twin Cities Hospital after being treated in the ER was on 9/30/15, not in February 2016. I called customer service 800-346-0775 and informed them of my current financial situation. They were only able to arrange a 10 payment plan, but due to my balance amount, the monthly payment was way more than I was able to handle. I ended up making a $50 payment on my credit card during the call (auth# 7AJ6T). It was suggested that I contact the Central Billing Office to discuss extended payment options and/or a discount for a lump sum payment. On 10/2/15, I submitted a request to review my account to see if a supervisor would be able to approve a $50/mo payment plan and to call back the following week for an update. On 10/9/15, I called and spoke to Brandon, who told me they denied a $50/mo payment plan and would send out an application for a charity program to see if I qualify for assistance. I completed the Financial Assistance application and did not hear back, so on 11/23/15, I spoke with Rosalie at Financial Assistance and was told to submit 3 months of bank statements and a hardship letter. On 11/24/15, I spoke to Arroy and had him note my account that I was now unemployed and had no income. On 11/25/15, I emailed documents to Financial Assistance at: tf@tenethealth.net. I did not hear back regarding the status of my application, so that was when I called and spoke to [redacted]e at Financial Assistance on 2/2/16, who told me my new discounted balance was $1,441.08. There was no mention at all about an expiration date on the discounted balance. If I had known this, I would have found a way to make the payment. I did in fact communicate with Twin Cities Hospital after being offered the discounted balance. On 4/15/16, I spoke to Alvin at customer service to have him note my account that I have been unemployed since 11/20/15 and my wife has no income. Please feel free to look up and review my account history and call details and you will see that I did in fact make numerous attempts to try to work out the balance.
Regards,
[redacted] W[redacted]
Complaint: 11501149
I am rejecting this response because: p { margin-bottom: 0.1in; line-height: 120%; }a:link { }
My first communication with Twin Cities Hospital after being treated in the ER was on 9/30/15, not in February 2016. I called customer service ###-###-#### and informed them of my current financial situation. They were only able to arrange a 10 payment plan, but due to my balance amount, the monthly payment was way more than I was able to handle. I ended up making a $50 payment on my credit card during the call (auth# 7AJ6T). It was suggested that I contact the Central Billing Office to discuss extended payment options and/or a discount for a lump sum payment. On 10/2/15, I submitted a request to review my account to see if a supervisor would be able to approve a $50/mo payment plan and to call back the following week for an update. On 10/9/15, I called and spoke to Brandon, who told me they denied a $50/mo payment plan and would send out an application for a charity program to see if I qualify for assistance. I completed the Financial Assistance application and did not hear back, so on 11/23/15, I spoke with Rosalie at Financial Assistance and was told to submit 3 months of bank statements and a hardship letter. On 11/24/15, I spoke to Arroy and had him note my account that I was now unemployed and had no income. On 11/25/15, I emailed documents to Financial Assistance at: tf@tenethealth.net. I did not hear back regarding the status of my application, so that was when I called and spoke to Hersh[redacted]e at Financial Assistance on 2/2/16, who told me my new discounted balance was $1,441.08. There was no mention at all about an expiration date on the discounted balance. If I had known this, I would have found a way to make the payment. I did in fact communicate with Twin Cities Hospital after being offered the discounted balance. On 4/15/16, I spoke to Alvin at customer service to have him note my account that I have been unemployed since 11/20/15 and my wife has no income. Please feel free to look up and review my account history and call details and you will see that I did in fact make numerous attempts to try to work out the balance. Regards, [redacted]
Regards,
[redacted] W[redacted]
We have received and read the referenced complaint.
From the text of the complaint, it appears the complainant asked for a discount on February 2", 2016, nine months from the date he was treated in the Emergency Room. The patient’s original date of service was May, 2015. After agreeing to pay the discounted amount, Mr. W[redacted] failed to follow through on his obligation, and the account was turned over to collections.
The complainant is asking Twin Cities to honor the original discount, which he failed to honor, and failed to communicate that he could not do so. However, we will submit this to our Financial Office for further consideration, and will communicate our decision directly to Mr. W[redacted] at that time.
Sincerely,
M[redacted] FACHE
Chief Executive Officer
From the text of the complaint, it appears the complainant asked for a discount on
February 2016, nine months from the date he was treated in the Emergency RoomThe patient's original date of service was May, After agreeing to pay the discounted amount, MrW*** failed to follow through on his obligation, and the account was turned over to collectionsThe complainant is asking Twin Cities to honor the original discount, which he failed to honor, and failed to communicate that he could not do so, However, we will submit this to our Financial Office for further consideration, and will communicate our decision directly to MrW*** at that time
Complaint: 11501149
@tenethealth.net. I did not hear back regarding the status of my application, so that was when I called and spoke to [redacted]e at Financial Assistance on 2/2/16, who told me my new discounted balance was $1,441.08. There was no mention at all about an expiration date on the discounted balance. If I had known this, I would have found a way to make the payment. I did in fact communicate with Twin Cities Hospital after being offered the discounted balance. On 4/15/16, I spoke to Alvin at customer service to have him note my account that I have been unemployed since 11/20/15 and my wife has no income. Please feel free to look up and review my account history and call details and you will see that I did in fact make numerous attempts to try to work out the balance.
I am rejecting this response because:
The second Revdex.com business response received from Mark at Twin Cities Hospital is a copy/paste of their original response. Did anyone from Twin Cities Hospital read my previous Revdex.com response? I am providing it here again since it appears it was overlooked:
My first communication with Twin Cities Hospital after being treated in the ER was on 9/30/15, not in February 2016. I called customer service 800-346-0775 and informed them of my current financial situation. They were only able to arrange a 10 payment plan, but due to my balance amount, the monthly payment was way more than I was able to handle. I ended up making a $50 payment on my credit card during the call (auth# 7AJ6T). It was suggested that I contact the Central Billing Office to discuss extended payment options and/or a discount for a lump sum payment. On 10/2/15, I submitted a request to review my account to see if a supervisor would be able to approve a $50/mo payment plan and to call back the following week for an update. On 10/9/15, I called and spoke to Brandon, who told me they denied a $50/mo payment plan and would send out an application for a charity program to see if I qualify for assistance. I completed the Financial Assistance application and did not hear back, so on 11/23/15, I spoke with Rosalie at Financial Assistance and was told to submit 3 months of bank statements and a hardship letter. On 11/24/15, I spoke to Arroy and had him note my account that I was now unemployed and had no income. On 11/25/15, I emailed documents to Financial Assistance at: tf
Regards,
[redacted] W[redacted]
Complaint: 11501149
@tenethealth.net. I did not hear back regarding the status of my application, so that was when I called and spoke to Hersh[redacted]e at Financial Assistance on 2/2/16, who told me my new discounted balance was $1,441.08. There was no mention at all about an expiration date on the discounted balance. If I had known this, I would have found a way to make the payment. I did in fact communicate with Twin Cities Hospital after being offered the discounted balance. On 4/15/16, I spoke to Alvin at customer service to have him note my account that I have been unemployed since 11/20/15 and my wife has no income. Please feel free to look up and review my account history and call details and you will see that I did in fact make numerous attempts to try to work out the balance. Regards, [redacted]
I am rejecting this response because: p { margin-bottom: 0.1in; line-height: 120%; }a:link { }
My first communication with Twin Cities Hospital after being treated in the ER was on 9/30/15, not in February 2016. I called customer service ###-###-#### and informed them of my current financial situation. They were only able to arrange a 10 payment plan, but due to my balance amount, the monthly payment was way more than I was able to handle. I ended up making a $50 payment on my credit card during the call (auth# 7AJ6T). It was suggested that I contact the Central Billing Office to discuss extended payment options and/or a discount for a lump sum payment. On 10/2/15, I submitted a request to review my account to see if a supervisor would be able to approve a $50/mo payment plan and to call back the following week for an update. On 10/9/15, I called and spoke to Brandon, who told me they denied a $50/mo payment plan and would send out an application for a charity program to see if I qualify for assistance. I completed the Financial Assistance application and did not hear back, so on 11/23/15, I spoke with Rosalie at Financial Assistance and was told to submit 3 months of bank statements and a hardship letter. On 11/24/15, I spoke to Arroy and had him note my account that I was now unemployed and had no income. On 11/25/15, I emailed documents to Financial Assistance at: tf
Regards,
[redacted] W[redacted]
We have received and read the referenced complaint.
From the text of the complaint, it appears the complainant asked for a discount on February 2", 2016, nine months from the date he was treated in the Emergency Room. The patient’s original date of service was May, 2015. After agreeing to pay the discounted amount, Mr. W[redacted] failed to follow through on his obligation, and the account was turned over to collections.
The complainant is asking Twin Cities to honor the original discount, which he failed to honor, and failed to communicate that he could not do so. However, we will submit this to our Financial Office for further consideration, and will communicate our decision directly to Mr. W[redacted] at that time.
Sincerely,
M[redacted] FACHE
Chief Executive Officer