Twin Cities Digital, Inc.

Initial Business Response /* (1000, 7, 2014/12/02) */
[redacted],
My name is [redacted] and I am the owner of Twin Cities Digital. I have reviewed the circumstances regarding this deal. I am sorry that there were issues with the particular sale.
First of all I want to clarify the dates of the deal....

We receive the equipment on September 10th. The equipment was sent back to you on September 18th. The total time the equipment was in our possession was 8 days, not the two plus weeks you stated. The equipment came in in very rough shape both in the packaging and the overall condition of the equipment. [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after test. We typically will get all used equipment tested within a couple days. This one particular week happened to fall at the time our tech center was moving to another location. This did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informed. Once the equipment was tested, it was rejected as non sell-able or repairable.
We then emailed you this and immediately sent the equipment back. We paid all of the incoming and outgoing shipping cost.
We did not take this equipment in on consignment and just hoped to sell it. That claim is just wrong.
We have been in this business for over 22 years and have never had a complaint before.
I do again apologize the you felt your experience with us was not satisfactory. Unfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was 8 days.
As a show of good faith, I am willing to send you a check for $500 to help you out. I have already lost over $300 on the shipping here and back.
Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $800.
Initial Consumer Rebuttal /* (3000, 9, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], I didn't deal with you directly and don't know what you are aware of. I was not communicated directly unless I called or sent a few emails. That's number one. Number two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test it. But after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments". A fifth-grader can "test" it that way. It doesn't take 2 weeks and tech center. The functionality was never tested as supposed to be. If the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same day. Number three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day".
I will take the $500 for lost time and profits and to put it behind us as I sold most of the equipment by now. Please make it to[redacted] and mail to:
[redacted]
Clearwater, FL 33764
[redacted]
Final Business Response /* (4000, 11, 2014/12/16) */
Hi [redacted],
I wanted to let you know that your check was processed today and put in today's mail.
Thanks,
[redacted]
Business Response /* (2000, 17, 2014/12/22) */
The owner of the company offered partial reimbursement of $500 for lost time and profits. I responded that I will accept it and provided with the address. I was going to accept and close the case once I receive the check. I'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreement. Please reopen it and we will solve it as agreed. Thanks.

Initial Business Response /* (1000, 7, 2014/12/02) */
[redacted],
My name is [redacted] and I am the owner of Twin Cities Digital. I have reviewed the circumstances regarding this deal. I am sorry that there were issues with the particular sale.
First of all I want to clarify the dates of...

the deal. We receive the equipment on September 10th. The equipment was sent back to you on September 18th. The total time the equipment was in our possession was 8 days, not the two plus weeks you stated. The equipment came in in very rough shape both in the packaging and the overall condition of the equipment. [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after test. We typically will get all used equipment tested within a couple days. This one particular week happened to fall at the time our tech center was moving to another location. This did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informed. Once the equipment was tested, it was rejected as non sell-able or repairable.
We then emailed you this and immediately sent the equipment back. We paid all of the incoming and outgoing shipping cost.
We did not take this equipment in on consignment and just hoped to sell it. That claim is just wrong.
We have been in this business for over 22 years and have never had a complaint before.
I do again apologize the you felt your experience with us was not satisfactory. Unfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was 8 days.
As a show of good faith, I am willing to send you a check for $500 to help you out. I have already lost over $300 on the shipping here and back.
Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $800.
Initial Consumer Rebuttal /* (3000, 9, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], I didn't deal with you directly and don't know what you are aware of. I was not communicated directly unless I called or sent a few emails. That's number one. Number two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test it. But after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments". A fifth-grader can "test" it that way. It doesn't take 2 weeks and tech center. The functionality was never tested as supposed to be. If the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same day. Number three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day".
I will take the $500 for lost time and profits and to put it behind us as I sold most of the equipment by now. Please make it to[redacted] and mail to:
[redacted]
Clearwater, FL 33764
[redacted]
Final Business Response /* (4000, 11, 2014/12/16) */
Hi [redacted],
I wanted to let you know that your check was processed today and put in today's mail.
Thanks,
[redacted]
Business Response /* (2000, 17, 2014/12/22) */
The owner of the company offered partial reimbursement of $500 for lost time and profits. I responded that I will accept it and provided with the address. I was going to accept and close the case once I receive the check. I'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreement. Please reopen it and we will solve it as agreed. Thanks.