Initial Business Response / [redacted] (1000, 7, 2014/12/02) */ [redacted] , My name is [redacted] and I am the owner of Twin Cities DigitalI have reviewed the circumstances regarding this dealI am sorry that there were issues with the particular sale First of all I want to clarify the dates of the deal We receive the equipment on September 10thThe equipment was sent back to you on September 18thThe total time the equipment was in our possession was days, not the two plus weeks you statedThe equipment came in in very rough shape both in the packaging and the overall condition of the equipment [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after testWe typically will get all used equipment tested within a couple daysThis one particular week happened to fall at the time our tech center was moving to another locationThis did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informedOnce the equipment was tested, it was rejected as non sell-able or repairable We then emailed you this and immediately sent the equipment backWe paid all of the incoming and outgoing shipping cost We did not take this equipment in on consignment and just hoped to sell itThat claim is just wrong We have been in this business for over years and have never had a complaint before I do again apologize the you felt your experience with us was not satisfactoryUnfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was days As a show of good faith, I am willing to send you a check for $to help you outI have already lost over $on the shipping here and back Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $ Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, I didn't deal with you directly and don't know what you are aware ofI was not communicated directly unless I called or sent a few emailsThat's number oneNumber two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test itBut after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments"A fifth-grader can "test" it that wayIt doesn't take weeks and tech centerThe functionality was never tested as supposed to beIf the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same dayNumber three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day" I will take the $for lost time and profits and to put it behind us as I sold most of the equipment by nowPlease make it to [redacted] and mail to: [redacted] Clearwater, FL [redacted] Final Business Response / [redacted] (4000, 11, 2014/12/16) */ Hi [redacted] , I wanted to let you know that your check was processed today and put in today's mail Thanks, [redacted] Business Response / [redacted] (2000, 17, 2014/12/22) */ The owner of the company offered partial reimbursement of $for lost time and profitsI responded that I will accept it and provided with the addressI was going to accept and close the case once I receive the checkI'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreementPlease reopen it and we will solve it as agreedThanks
Initial Business Response / [redacted] (1000, 7, 2014/12/02) */ [redacted] , My name is [redacted] and I am the owner of Twin Cities DigitalI have reviewed the circumstances regarding this dealI am sorry that there were issues with the particular sale First of all I want to clarify the dates of the dealWe receive the equipment on September 10thThe equipment was sent back to you on September 18thThe total time the equipment was in our possession was days, not the two plus weeks you statedThe equipment came in in very rough shape both in the packaging and the overall condition of the equipment [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after testWe typically will get all used equipment tested within a couple daysThis one particular week happened to fall at the time our tech center was moving to another locationThis did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informedOnce the equipment was tested, it was rejected as non sell-able or repairable We then emailed you this and immediately sent the equipment backWe paid all of the incoming and outgoing shipping cost We did not take this equipment in on consignment and just hoped to sell itThat claim is just wrong We have been in this business for over years and have never had a complaint before I do again apologize the you felt your experience with us was not satisfactoryUnfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was days As a show of good faith, I am willing to send you a check for $to help you outI have already lost over $on the shipping here and back Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $ Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, I didn't deal with you directly and don't know what you are aware ofI was not communicated directly unless I called or sent a few emailsThat's number oneNumber two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test itBut after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments"A fifth-grader can "test" it that wayIt doesn't take weeks and tech centerThe functionality was never tested as supposed to beIf the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same dayNumber three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day" I will take the $for lost time and profits and to put it behind us as I sold most of the equipment by nowPlease make it to [redacted] and mail to: [redacted] Clearwater, FL [redacted] Final Business Response / [redacted] (4000, 11, 2014/12/16) */ Hi [redacted] , I wanted to let you know that your check was processed today and put in today's mail Thanks, [redacted] Business Response / [redacted] (2000, 17, 2014/12/22) */ The owner of the company offered partial reimbursement of $for lost time and profitsI responded that I will accept it and provided with the addressI was going to accept and close the case once I receive the checkI'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreementPlease reopen it and we will solve it as agreedThanks
Initial Business Response / [redacted] (1000, 7, 2014/12/02) */ [redacted] , My name is [redacted] and I am the owner of Twin Cities DigitalI have reviewed the circumstances regarding this dealI am sorry that there were issues with the particular sale First of all I want to clarify the dates of the deal We receive the equipment on September 10thThe equipment was sent back to you on September 18thThe total time the equipment was in our possession was days, not the two plus weeks you statedThe equipment came in in very rough shape both in the packaging and the overall condition of the equipment [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after testWe typically will get all used equipment tested within a couple daysThis one particular week happened to fall at the time our tech center was moving to another locationThis did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informedOnce the equipment was tested, it was rejected as non sell-able or repairable We then emailed you this and immediately sent the equipment backWe paid all of the incoming and outgoing shipping cost We did not take this equipment in on consignment and just hoped to sell itThat claim is just wrong We have been in this business for over years and have never had a complaint before I do again apologize the you felt your experience with us was not satisfactoryUnfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was days As a show of good faith, I am willing to send you a check for $to help you outI have already lost over $on the shipping here and back Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $ Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, I didn't deal with you directly and don't know what you are aware ofI was not communicated directly unless I called or sent a few emailsThat's number oneNumber two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test itBut after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments"A fifth-grader can "test" it that wayIt doesn't take weeks and tech centerThe functionality was never tested as supposed to beIf the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same dayNumber three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day" I will take the $for lost time and profits and to put it behind us as I sold most of the equipment by nowPlease make it to [redacted] and mail to: [redacted] Clearwater, FL [redacted] Final Business Response / [redacted] (4000, 11, 2014/12/16) */ Hi [redacted] , I wanted to let you know that your check was processed today and put in today's mail Thanks, [redacted] Business Response / [redacted] (2000, 17, 2014/12/22) */ The owner of the company offered partial reimbursement of $for lost time and profitsI responded that I will accept it and provided with the addressI was going to accept and close the case once I receive the checkI'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreementPlease reopen it and we will solve it as agreedThanks
Initial Business Response / [redacted] (1000, 7, 2014/12/02) */ [redacted] , My name is [redacted] and I am the owner of Twin Cities DigitalI have reviewed the circumstances regarding this dealI am sorry that there were issues with the particular sale First of all I want to clarify the dates of the dealWe receive the equipment on September 10thThe equipment was sent back to you on September 18thThe total time the equipment was in our possession was days, not the two plus weeks you statedThe equipment came in in very rough shape both in the packaging and the overall condition of the equipment [redacted] did email you immediately to inform you of this.We did say that we would pay net on receipt, which in our industry, receipt means after testWe typically will get all used equipment tested within a couple daysThis one particular week happened to fall at the time our tech center was moving to another locationThis did cause a delay of just a few days for which I apologize, but it was communicated to you daily to keep you informedOnce the equipment was tested, it was rejected as non sell-able or repairable We then emailed you this and immediately sent the equipment backWe paid all of the incoming and outgoing shipping cost We did not take this equipment in on consignment and just hoped to sell itThat claim is just wrong We have been in this business for over years and have never had a complaint before I do again apologize the you felt your experience with us was not satisfactoryUnfortunately, the facts are that we purchased some equipment from you that was not able to ever be resold again due to it's condition.The total time we had the equipment was days As a show of good faith, I am willing to send you a check for $to help you outI have already lost over $on the shipping here and back Let me know if this is acceptable for you to put this matter behind us and move on.This is the best I can offer you, as my loss will end up being over $ Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, I didn't deal with you directly and don't know what you are aware ofI was not communicated directly unless I called or sent a few emailsThat's number oneNumber two is [redacted] told me that the equipment was with scratches and he needs to test if it's in working order and you were going to test itBut after emailing and calling him I finally received a denial and a bogus "test report" which said "black dots, cable missing, discolored plastic and similar comments"A fifth-grader can "test" it that wayIt doesn't take weeks and tech centerThe functionality was never tested as supposed to beIf the condition [redacted] notified me was not acceptable for your standards- you can ship it back the same dayNumber three is I asked [redacted] to Clarify what "net on receipt" means- he wrote "once it's delivered we overnight you a check the same day" I will take the $for lost time and profits and to put it behind us as I sold most of the equipment by nowPlease make it to [redacted] and mail to: [redacted] Clearwater, FL [redacted] Final Business Response / [redacted] (4000, 11, 2014/12/16) */ Hi [redacted] , I wanted to let you know that your check was processed today and put in today's mail Thanks, [redacted] Business Response / [redacted] (2000, 17, 2014/12/22) */ The owner of the company offered partial reimbursement of $for lost time and profitsI responded that I will accept it and provided with the addressI was going to accept and close the case once I receive the checkI'm not sure why the Revdex.com administrator closed the case which was in process and in which we came to the agreementPlease reopen it and we will solve it as agreedThanks