Twin Cities Home Rental

Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ I do apologize but you do live in a very nice newer townhome but appliances do break. I checked the records and when your water heater went out a Vendor was contacted the very same day to fix the problem. I'm not sure how we could respond any... quicker. For the refrigerator. I also see that Appliance Solutions was contacted the very same day that you put in the maintenance request. Again, I do not know how we could respond any faster. I apologize if you and the vendor were not able to get in touch with each other until a few days later. As for the vendor trying to make you fix the issue. I spoke with him and he was trying to trouble shoot what the issue was and was trying to get your refrigerator going for you temporally so you would not have to throw any food away. He was not trying to make you fix it yourself but there are some simple things he had you do to it while he was on the phone. He was trying to help you. Sorry if you took that as fixing it yourself. When the refrigerator went out the 2nd time 1 month later. Not 2 weeks like you claim. You put in a work order the evening of November 2nd and the Vendor was there the next day on the 3rd. I really don't know how you are making a claim that we did not respond. For the credit of $100. I am sorry but we can not offer a credit every time an appliance breaks. For your request for a new refrigerator. We asked the Vendor if it needed to be replaced and he said that it is not even half way through its life. Therefore, we will not be replacing the refrigerator. I will also let you know that Brand New appliances break as well. At my personal home last year I had just bought a brand new refrigerator and it went out 2 times with in 6 months and they ended up giving me a brand new refrigerator because of the issues. I'm letting you know this because just because an appliance is brand new does not mean it will not break. I will again apologize for the water heater and the refrigerator breaking but to be completely honest, there will be future appliances that break. We will continue to try and get them fixed as quickly as possible. Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/30) */ Shortly after this the refrigerator broke again (3rd time) and we had to throw out our food again after they insisted it was fixed this time. We put as much as we could in coolers but it only keeps for so long in that environment. Moreover, we had to throw out food from the freezer. Meat is very expensive. We have also had to spend a lot of money on fast food while the fridge was down. This time I had to be very demanding for them to FINALLY replace the fridge. It is absolutely absurd that we were forced to throw out even more food so this company can try and save a couple bucks. Food is expensive and with rent being 1297 dollars a month I just barely make it by. Being forced throw out food three times is just not in our budget and NEITHER IS FAST FOOD. THE LEAST they could do is give us a credit for the food we had to throw out and I'm not even asking for all of it. Just 100 dollars of it. Refrigerators are not that expensive and to put us through that much hassle and stress is insane. We will not be renewing our lease with this company and do not recommend that anyone rents from this company.

We lived in a place managed by them for yearsI would not say they were not fast on anythingWhen we moved out they charged us for many items that are part of regular maintenance and not our issue If you go with them make sure to document every little problem you haveDo not try to fix anything, but make sure you photo all issues and copy all emails to document any issueThey waited to the day before move out to evaluate the place giving us no time to fix any issues

CROOKS!!! We moved out and cleaned the entire place as requestedWhen we moved in I gave them an additional half months rent and they stole that tooThey are charging us to repaint even though we lived there for four years and it's standard to repaint every two yearsThey are trying to charge us for repair of a hole in the wall that was there when we moved inWhen I moved in there was a broken window and it took them over a year to fix itThey are taking our whole entire deposit and also trying to charge us extra grand and saying they will put on our credit reportDO NOT RENT FROM THEMThey will take all of your money and make up chargesWhen things break down in your home they are unresponsive and VERY UNPROFESSIONAL!!

Initial Business Response /* (1000, 6, 2015/07/28) */
Hi [redacted], Here is an email from the former tenant that you had in the property right when we took over.
"Hi Nick,
I received the tenant move out instruction letter. As I do not have a current lease and you did not see the property when I...

moved in 9 years ago and there was no move-in checklist reflecting the condition of the property - and there are things that have not been repaired by [redacted] Claypatch over the years, I want to make certain that there is an understanding of this unique situation. Of course I will clean according to your expectations. There is also "stuff" in the basement and the garage that was here when I moved in or that [redacted] has left here on his annual visits when he has done repairs and maintenance on the property. I do not feel that I am responsible for these items.

I notified [redacted] that I would be out of the house at 6PM on September 3rd. The carpet cleaner is not coming until 3PM. So the 12 noon deadline stated in the letter will not be possible.

Please advise as to how you want to proceed. Thanks [redacted]
[redacted]
Sent from my iPad"
Lets just assume that the carpet was brand new when the tenants moved in. That would still make it 9 years old which is very good to get that much wear out of carpet. The expected life of carpet is 5 -7 Years. I will also point out that your home is around 100 years old and has a lot of differed maintenance. I understand that you want to get a good deal on maintenance by getting used appliances/ect but in the long run that can sometimes cost more money which sounds like what happened to you.
As for the city inspection that was last week. We were there for it and you changed it with out notifying anyone. As you should know there were only a few smaller items that needed to be done.
CO alarm by upstairs bedroom
Secure main floor toilet
Furnace to be checked - Centerpoint did this
Window must stay open
These items were done and it should have passed the inspection if you did not change the date. The tenant also does not need to be present and that was explained to him. [redacted] had already sent you an email that it was re scheduled.
For the other items your addressing. Your concerns on those items were addressed months ago.
As for your resolution. You stated $1000, $2000 and $3,0000. We are not interested in paying you any amount. Further, based on the way you have treated many members of our Staff we are more than happy to cancel the management agreement.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/30) */
Since I did not hear anything for the week prior to the inspection after requesting multiple times for an estimate regarding the plumbing and other issues that were needed to pass inspection, I just assumed that nothing was being done. So according to this that you wrote as a part of your Revdex.com rebuttal:
"As for the city inspection that was last week. We were there for it and you changed it with out notifying anyone. As you should know there were only a few smaller items that needed to be done.
CO alarm by upstairs bedroom
Secure main floor toilet
Furnace to be checked - Centerpoint did this
Window must stay open
These items were done and it should have passed the inspection if you did not change the date. The tenant also does not need to be present and that was explained to him. [redacted] had already sent you an email that it was re scheduled. "
You decided to ignore my requests and do things on your own. Are you saying that the plumbing is also fixed even though I asked for an estimate from your in-house person numerous times and was going to have two estimates before I decided on who I was going to use. Will I be charged for this work that I did not ask you to do?
[redacted]
[redacted] See attached documents for Email trail and management contract
Final Business Response /* (4000, 11, 2015/08/03) */
[redacted] Per a phone call with Nick (CEO) [redacted]
The contract will be in effect until the last day in August. The reinspection for the city will happen a few weeks. To his knowledge, the items on the city repair list have been taken care of. They will do what they can to make the transition to another management company as smooth as possible. We will need information from David as to the turning over of the security deposit to the new management company.

Initial Business Response /* (1000, 9, 2015/11/16) */
I do apologize but you do live in a very nice newer townhome but appliances do break. I checked the records and when your water heater went out a Vendor was contacted the very same day to fix the problem. I'm not sure how we could respond any...

quicker. For the refrigerator. I also see that Appliance Solutions was contacted the very same day that you put in the maintenance request. Again, I do not know how we could respond any faster. I apologize if you and the vendor were not able to get in touch with each other until a few days later. As for the vendor trying to make you fix the issue. I spoke with him and he was trying to trouble shoot what the issue was and was trying to get your refrigerator going for you temporally so you would not have to throw any food away. He was not trying to make you fix it yourself but there are some simple things he had you do to it while he was on the phone. He was trying to help you. Sorry if you took that as fixing it yourself. When the refrigerator went out the 2nd time 1 month later. Not 2 weeks like you claim. You put in a work order the evening of November 2nd and the Vendor was there the next day on the 3rd. I really don't know how you are making a claim that we did not respond. For the credit of $100. I am sorry but we can not offer a credit every time an appliance breaks. For your request for a new refrigerator. We asked the Vendor if it needed to be replaced and he said that it is not even half way through its life. Therefore, we will not be replacing the refrigerator. I will also let you know that Brand New appliances break as well. At my personal home last year I had just bought a brand new refrigerator and it went out 2 times with in 6 months and they ended up giving me a brand new refrigerator because of the issues. I'm letting you know this because just because an appliance is brand new does not mean it will not break. I will again apologize for the water heater and the refrigerator breaking but to be completely honest, there will be future appliances that break. We will continue to try and get them fixed as quickly as possible.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/30) */
Shortly after this the refrigerator broke again (3rd time) and we had to throw out our food again after they insisted it was fixed this time. We put as much as we could in coolers but it only keeps for so long in that environment. Moreover, we had to throw out food from the freezer. Meat is very expensive. We have also had to spend a lot of money on fast food while the fridge was down. This time I had to be very demanding for them to FINALLY replace the fridge. It is absolutely absurd that we were forced to throw out even more food so this company can try and save a couple bucks. Food is expensive and with rent being 1297 dollars a month I just barely make it by. Being forced throw out food three times is just not in our budget and NEITHER IS FAST FOOD. THE LEAST they could do is give us a credit for the food we had to throw out and I'm not even asking for all of it. Just 100 dollars of it. Refrigerators are not that expensive and to put us through that much hassle and stress is insane. We will not be renewing our lease with this company and do not recommend that anyone rents from this company.