Twin Cities Orthopedics PA

This letter is in response to the complaint submitted to the Revdex.com (Revdex.com) on 10/07/2016, assigned number [redacted] Twin Cities Orthopedics (TCO) has a high level commitment to our patientsWhile it is not easy hearing we are not able to reach a patient's expectations, we appreciate the opportunity to review our processes and identify areas of improvementUpon reviewing case number [redacted] , we identified a discrepancy in the patient's TCO billing accountWe are working at a rapid rate to resolve the issue to a satisfactory level with the patientAt this time, a TCO Patient Representatives spoke with the patient on October 13, The requested medical records documentation has been sent to the patientWhile the entire amount on the patient's account will not be cleared, as the patient requested, TCO has credited the amount entered regarding the discrepancy in DMEThe remainder of the amount was already past dueIf you have any questions or concerns, please feel free to contact me at the phone number or e-mail address belowThank you for your time with this matterSincerely, Christa [redacted]

As we looked into this further, this patient was not seen by myself and this is more of a complaint towards our business officeI do work for Twin Cities Orthopedics, but was not involved in this patients careWe have forwarded this on to our business office and they should be handling this matter shortly

Good Morning,Thank you for sending the received complaint on to TCO. TCO strives to exceed our patient's expectations; however, when that does not happen, we appreciate the opportunity to review the concern. We are reviewing this patient's concern and I will reply as soon as we
information to provide. In the meantime, please feel free to contact me if there is any additional information to add, or questions/concerns. Thank you for your time! Kind regards,Christa Patient AdvocateTwin Cities Orthopedics

I am rejecting this response because: It does not address re-aging the debt, which was not a valid debt and one that I would not payI noted that the discrepancy to which they are now admitting in September and was told that I was incorrect and that my account would go past due if I did not pay in fullI pleaded with them that the amount was incorrect and they refused to send an itemized bill and refused to discuss the discrepancy that I claimedSuddenly they recognize the discrepancy after my account is past due for a year. I would like them to provide a correct final bill and re-age the account to current so that I can pay in full a CORRECT balanceTo state that some amount is past due ignores the fact that there was no correct bill generatedIn their own statement they admit that they are working rapidly to correct the incorrect balanceAn incorrect balance is not past due because it is not a valid bill. I ask that they correct the double-billing and re-age it to current, and re-age any credit reporting that occurred as a result of their error and refusal to acknowledge the error I pointed out over a year ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for forwarding Mr. [redacted]’s concern.  TCO was able to find the recorded call of which an estimate was discussed.  Mr. [redacted] spoke with our customer service department on January 15, 2016.  The customer service representative informed Mr. [redacted] that the...

estimate for the office visit would be between $200 and $400.  In addition the patient was informed that this estimate did not include any other service that might be provided (such as xrays, supplies, casting, etc). In order to preserve future patient – physician relationships, TCO will adjust the patient balance to $250 (the higher of the range that he thought was given) even though the representative stated the estimate would be between $200 and $400.   Since the estimate was not provided in writing, we will accept $250 as payment in full for this date of service. [redacted] | Director Business Office Twin Cities Orthopedics [redacted] | Golden Valley, MN | 55422 Office:  [redacted], ext 21126 |  Fax: [redacted] | www.tcomn.comCONFIDENTIALITY NOTICE This message and any included attachments are from Twin Cities Orthopedics and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail.

Please see the attachment in response to the original complaint.  If you have any additional questions or concerns, please feel free to contact me, Christa [redacted], TCO Patient Advocate.  Thank you.Sincerely,Christa

This letter is in response to the complaint submitted to the Revdex.com (Revdex.com) on 10/07/2016, assigned number [redacted]. Twin Cities Orthopedics (TCO) has a high level commitment to our patients. While it is not easy hearing we are not able to reach a patient's expectations, we appreciate...

the opportunity to review our processes and identify areas of improvement. Upon reviewing case number [redacted], we identified a discrepancy in the patient's TCO billing account. We are working at a rapid rate to resolve the issue to a satisfactory level with the patient. At this time, a TCO Patient Representatives spoke with the patient on October 13, 2016. The requested medical records documentation has been sent to the patient. While the entire amount on the patient's account will not be cleared, as the patient requested, TCO has credited the amount entered regarding the discrepancy in DME. The remainder of the amount was already past due. If you have any questions or concerns, please feel free to contact me at the phone number or e-mail address below. Thank you for your time with this matter. Sincerely, Christa [redacted]

As we looked into this further, this patient was not seen by myself and this is more of a complaint towards our business office. I do work for Twin Cities Orthopedics, but was not involved in this patients care. We have forwarded this on to our business office and they should be handling this...

matter shortly.

This letter is in response to the complaint submitted to the Revdex.com (Revdex.com) on 10/07/2016, assigned number [redacted]. Twin Cities Orthopedics (TCO) has a high level commitment to our patients. While it is not easy hearing we are not able to reach a patient's expectations, we appreciate the opportunity to review our processes and identify areas of improvement. Upon reviewing case number [redacted], as mentioned in the previous response letter, we identified a discrepancy in the patient's TCO billing account. We continue to work at a rapid rate to resolve the issue to a satisfactory level with the patient. At this time, a TCO Patient Representatives spoke with the patient on October 13, 2016. A letter was mailed out on October 19, 2016 to the Revdex.com, as well as an updated statement to the patient. While the entire amount on the patient's account will not be cleared, as the patient requested, TCO has credited the amount entered regarding the discrepancy in DME. The remainder of the account was already past due. Since the initial review of the account, the patient responded requesting information on re-aging of the account. TCO has, out of good will, placed the amount due into current status. A request to bring the account current has been sent to our credit collector, prompting the process to bring the amount into a current balance on the patient's credit report. The correct amount due was sent to the patient again today, October 31, 2016. The TCO Patient Advocate also spoke with the patient to acknowledge the discrepancy and provide contact information for future questions or concerns. If you have any questions or concern, please feel free to contact me at the phone number or e-mail address below. Thank you for your time with this matter. Sincerely, Christa [redacted]Patient advocate