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Twin Cities Self Storage Chaska LLC

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Twin Cities Self Storage Chaska LLC Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/04) */
Please use the online complaint system to view the business response and it's original document
On October 9, 2014, Ms*** *** signed a three-page lease for Unit Fat Twin Cities Self StorageShe moved out on December 12,
In
that fourteen month period she breached the terms of the lease on five separate occasions by non-payment of rent in a timely mannerPast-due notices were issued on the following occasions:
5/20/7/20/9/19/10/19/11/10/
On two occasions, Ms*** was informed that past-due payments needed to be paid to prevent the commencement of a lien actionThese notices were sent on 6/8/and 10/15/
In other words, I repeatedly took action that allowed Ms*** from being served with alien notice which would trigger an auction of her belongings and did not charge her the $50,lien charge which would have accompanied such action
On December 4, 2015, Ms*** called Twin Cities Self StorageHer rent was again in overdue status, and she was locked out of her unitShe wanted to pay the balance, gain access to her unit, and move out that monthShe inquired whether she would receive a pro-rated refund upon her move-out if she moved out before the next due dateShe was reminded to consult her lease which states that there are no rent refunds if a client moves out earlyThis was explained to her multiple times during that telephone call, and multiple times since that phone call
After moving out, Ms*** contacted our office on two separate occasions, asking for a prorated refund on her rentEach time it was explained to her again that her lease clearly provided no rent refunds if she should move out early
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In fact on the first page of the lease, in boldface, underlined, and in large font it states: "NO RENT REFUNDS."
Additionally, the lease signed by Ms*** on October 2014, states on page 3, paragraph 17, the following:
TERMINATION: The tenancy of Occupant may be terminated by Owner or Occupant by the giving of seven (7) days' written notice to the other partyRent is payable by Occupant to Owner for the entire thirty (30) day period prior to termination, whether or not Occupant vacates the Space prior to the end of the periodOccupant agrees to vacate the Space on or before 5:PM on the last day of the termIn addition, upon nonpayment of the rent for fourteen (14) consecutive days, Owner may terminate this Rental Agreement upon fourteen (14) days' written notice pursuant to a Preliminary Lien Notice, and/or as is consistent with Minnesota Laws and Statutes
With respect to Ms***' claims that before she signed the lease I guaranteed there would be no rodent issues; that she alleges she had rodent issues; that her belongings were allegedly damaged due to said rodent issues; and that she desires $2,based upon some equation of "$for rent and $for clothing and furniture replacement", Irigorously deny and object to all such claims
No such conversation took placeWhen Ms*** rented her unit she was quite distracted and spent most of the time on her phoneShe did not initiate any conversationThe purpose of utilizing a written lease is to avoid such claims and to avoid misunderstandingsAlso, as I explained to Ms***, it would not be possible for me, or any storage owner to make such a guaranty since we do not have access to our customer's units to monitor what, if anything might be happening insideIt is Self Storage, and therefore, it is the owner's responsibility, as outlined in detail in the rental agreement to monitor the well being of their belongings
Ms*** was here from time to time and did periodically access her unitIf there was a problem I assume she would have mentioned it then, not weeks after she has moved out and coincidentally, been denied her request for a refund
To that end, Ms***' lease states on page 3, paragraph 23, the following:
NOORAL AGREEMENTS: This rental agreement contains the entire agreement between Owner and Occupant, and no oral agreements shall be in effect what so everOccupant agrees that he/she is not relying, and will not rely, upon any oral representation made by Owner, or by any of owners agents or employees purporting to modify or add to this agreement in anyway whatsoeverOccupant agrees that this agreement may be modified only in writing, signed by both parties, in order for such modification to have any effect whatsoever
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When I am ever asked by a prospective or current client whether Twin Cities Self Storage has or has had any rodent issues, I simply explain the truth which is that we have not had rodent issues, but of course the presence of rodents at any future time cannot be
guaranteed against
Secondly, once a client rents a unit and secures it with their private lock, they are solely responsible for the condition within their unit
If a client were to report rodent issues during their tenancy, I would respond to the situation appropriatelyBut I cannot cure a situation that has not been brought to my attention
During the fourteen month tenancy of Ms***, from October 9, to December 12, 2015, Ms*** NEVER reported that she had problems with rodents in her unit
Ms***' lease provides at page 2, paragraph 13, in part:
CONDITION OF SPACE/REPAIRS - COMMENCEMENT AND TERMINATIONOccupant will immediately notify Owner of any defect in the Space
It was only after she moved out, and failed on multiple occasions in securing from Twin Cities Self Storage a pro-rated refund that she made claims of damage to her belongings from rodentsMonth after month she rented the unit, had access to her unit, paid the rent, though irregularly, and never informed Twin Cities Self Storage of any problems during her tenancy
Finally, even if Ms*** did have rodents in her units, there is no further evidence of their existenceThere has not been any rodent tracks in the snow, no droppings to be found in her old unit, or any neighboring unit, not other reports from any neighboring customer, and no signs of structural damage from chewing on the lumber in the buildingIf these alleged rodents caused permanent damage to her belongings that soap and water could not address, contractually Ms*** is solely responsible for any damage which occurs to her belongings from any source, and in all likelihood were in her belongings when they were brought to my facility
Most people obtain renter's insurance to reimburse them for any losses to their belongings stored in a self-storage facility, or a renter may assume the risk and bear all loss or damage
Ms***'s lease explained in detail that obtaining insurance or assuming the risk to be selfassured is a requirement of the lease, this is set out on page 2, paragraph 8, in part (boldface added):
INSURANCE: OCCUPANT ACKNOWLEDGES THAT OWNER DOES NOT PROVIDE INSURANCE COVERING OCCUPANT'S STORED PROPERTY, OCCUPANT AGREES TO MAINTAIN, ATOCCUPANT'S EXPENSE, A POLICY OF FIRE AND EXTENDED COVERAGE INSURANCE WITH THEFT, VANDALISM, AND MALICIOUS MISCHIEF ENDORSEMENTS FOR THE FULL VALUE OF OCCUPANTS STORED PROPERTY TO THE EXTENT OCCUPANT
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DOES NOT MAINTAIN SUCH INSURANCE, OCCUPANT SHALL BE DEEMED TO HAVE "SELF-INSURED" TOTALLY (IE, NOT TO INSURE WITH ANY DULY LICENSED INSURANCE COMPANY) AND SHALL BEAR ALL RISK OF LOSS OR DAMAGETHIS INSURANCE IS A MATERIAL CONDITION OF THIS AGREEMENT AND IS FOR THE BENEFIT OF BOTH OCCUPANT AND OWNER, OCCUPANT EXPRESSLY AGREES THAT THE CARRIERS OF SUCH INSURANCE SHALL NOT BE SUBROGATED TO ANY CLAIM OF OCCUPANT AGAINST OWNER, OROWNER'S AGENT OREMPLOYEES
Additionally, the lease sets forth that Ms*** releases the owner from liability of any damage to her belongings from or by any sourceThis is at page 2, paragraph 9, in part (boldface added):
RELEASE OF OWNER'S LIABILITY: AS A FURTHER CONSIDERATION FOR THE USE AND OCCUPANCY OF THE SPACE, OCCUPANT AGREES THAT OWNER, HIS AGENTS, EMPLOYEES, AND ASSIGNESS SHALL NOT BE LIABLE TO OCCUPANT, LICENSEES, OR INVITEES FOR ANY LOSS OR DAMAGE, INJURY, ORDEATH CAUSED TO THEM OR TO THEIR PROPERTY, AS THE RESULT OF THE USE AND OCCUPANCY OF THE SPACE OR STORAGE FACILITIESIT IS FURTHER AGREED THAT ANY STORED PROPERTY IS PLACED IN THIS SPACE AT OCCUPANT'S SOLE RISK, THE OWNER AND OWNER'S AGENTS, EMPLOYEES, AND ASSIGNESS SHALL HAVENO RESPONSIBILITY OR LIABILITY FOR ANY LOSS OR DAMAGE TO SAID PROPERTY FROM ANY CAUSE WHATSOEVER, INCLUDING THE ACTIVE OR PASSIVE ACTS, OCCUPANT ACKNOWLEDGES THAT OWNER DOES NEITHER WARRANT OR REPRESENT THAT STORED PROPERTY WILL BE SAFELY KEPT, NORTHAT IT WILL BE SECURE AGAINST HAZARDS CAUSED BY RODENTS, INSECTS, WATER, FIRE, OR THE ELEMENTS OF WEATHER OR EARTHQUAKE
For the foregoing reasons, I will not honor Ms***'s claim and will make no offer to pay any financial damages
Lastly, though I can only speculate, since her belongings were here throughout the fall, at a time when box elder bugs are present, it is possible what she has found are the cast wings of box elder bugsThey are small, black wings that could be confused with mouse droppings
Please let me know if I can provide you with any further assistance
Attached is a copy of the lease Ms*** signed on October 9,
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Owner is denying that I had miceHe claims that because ei have stopped there a about times over the year to her into my safe that was at the front of the unitBecause all the furniture and large dressers etc, where in the back of the unit piled so high, I couldn't get back hereI never saw themhis claim about boxelder bugs is wrongAfter moving all my belongings out, I have photos of baby mice- their droppingsite and unine on clothing and little balls of fecesThe first mouse we found was a dead full size adultI have all the dead mice nowAnd the owner refused to see themThey were chewing up clothes in the dressers and bodily functions on all my day hers and my clothesThe mice even ate holes in my sofa
This has nothing to do with his claim about getting a prorated rent for moving out earlyIts about his promise that he didn't have mice- the damages that happened while I was paying him to keep my items safeI have the photos evidence, the dead mice and the clothes the destroyed, and many witnesses that cam state that I have never has mice in my last house so it's impossibleWe would have realized IF there were any type of mice making a nest in our clothes dressersI will bring this evidence to the Revdex.com- the owner refuses to acknowledge my evidence

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Address: 1900 Stoughton Ave, Chaska, Minnesota, United States, 55318-2218

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