Twin City Custom Cabinets

From: Emily L**< [redacted] >Date: Thu, May 26, at 1:PMSubject: Complaint ID# [redacted] To: [redacted] Hi Ms [redacted] ***,This email is in response to complaint ID# [redacted] To date, we have resolved the issue with the customer by replacing the quartz countertop after the customer was unhappy with the initial installationWe have responded to the customer several times to schedule the repair and made several trips back to the customers home to do soThe customer was still not happy after attempts so we have since then replaced the countertop completely without any extra chargesWe did our absolute best to resolve any issues and have never left the customer unansweredWe simply asked that they be patient while we figure out the best solution.Regards,Emily [redacted] ***Philadelphia, PA 19136Tel: 215- [redacted] • Tel: ###-###-####Fax: ###-###-#### • Cell: ###-###-####www.ElementGQ.com

Correct, after months the counter is finally correct Thank you [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Emily L**<[redacted]>Date: Thu, May 26, 2016 at 1:32 PMSubject: Complaint ID#[redacted]To: [redacted]Hi Ms. [redacted],This email is in response to complaint ID# [redacted]. To date, we have resolved the issue with the customer by replacing the quartz countertop after...

the customer was unhappy with the initial installation. We have responded to the customer several times to schedule the repair and made several trips back to the customers home to do so. The customer was still not happy after 2 attempts so we have since then replaced the countertop completely without any extra charges. We did our absolute best to resolve any issues and have never left the customer unanswered. We simply asked that they be patient while we figure out the best solution.Regards,Emily
[redacted]Philadelphia, PA 19136Tel: 215- [redacted] • Tel: ###-###-####Fax: ###-###-#### • Cell: ###-###-####w...⇄

Correct, after 2 months the counter is finally correct.
Thank you
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]