Twin City Dental Health Center

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response from Twin City Dental is not accurateI met with [redacted] in July and asked her if she could have my dentures completed before August 19th and she replied; she would be able to accommodate this time frame as I didn't require extractions and I had already worn dentures for some timeI was notified the cost would be $2,for the set Half was to be paid up front and the other half would be paid "upon delivery" (when they were completed) I replied that would be fine, but I would be paying the full amount up from, plus $for my husband's consultation [redacted] escorted me to the front desk on July 14th where I provided the receptionist with my credit card [redacted] was standing there with me when I told the receptionist I would pay the full amount plus my husband's consultation This statement was made twice in [redacted] 's presenceI continued with my scheduled appointments At the first try in, I told [redacted] I looked toothless and asked her to lower the top set At the second try in, I told [redacted] the bottom set were too tall [redacted] marked them with a marker and I asked her to use the top of the mark, otherwise, they would be too shortWhen I went to pick up my final product (Delivery Day), I notified [redacted] hey were too low and stuck out over my gums I asked [redacted] if she could build them up or reline them She told me no, and relines would not build them up She then informed me they were closing for a two week vacation and scheduled an appointment for her return.The next day, I went to Dr [redacted] (the dentist in the office) and she adjusted them as my gums had sore spots and I couldn't wait two weeks for [redacted] to returnMy next several adjustments were with [redacted] , where I showed her how I had to roll a piece of paper towel under the lower set because any bite pressure would cause he back to flip up, they also stuck out too far as did the top set [redacted] told me to use [redacted] in place of a paper towel, however the [redacted] did not work as it did not raise the lower set enough I left [redacted] 's office unescorted as I paid for the full set at my first appointmentI returned to Florida, still using paper towels and [redacted] under the bottom set as the [redacted] did bot work and became too costly to use multiple strips to try to raise themOn September 15th, I emailed [redacted] notifying her the bottom set did not fit correctly and asked what could be done to resolve this issue? [redacted] replied on September 19th as [redacted] me to call the office so we could figure this out Florida was struck by Hurricane Irma and I was unable to respond right away I emailed [redacted] October 5th apologizing for the delay due to the hurricane I asked what we could do as I would not be returning to Maine for a long timeOctober 11th, I received a response as [redacted] if I could see a denturist in Florida? It also stated, if I still needed additional adjustments when I returned to Maine to let them know I responded the same day inquiring what another denturist would be able to do as [redacted] told me they would not be able to build them up and a reline would not help Again, I stated I would not be returning to Maine for 9-monthsDuring a phone conversation in October with [redacted] , she discovered the office had only billed me for half of my set instead of the full amount I requested I believe, had I not placed a complaint their billing error would not have been discovered as we all believed I had paid the full amount in JulyOctober 24th, I emailed [redacted] again apologizing the dentures are causing both of us a problem I notified this set was not working for me and I was using my old set I outlined our phone "white wash" I then inquired what I should do with the top set as they didn't line up with anything properly and I couldn't bite or chew [redacted] responded to find another dentist to make bottom dentures I responded to [redacted] that the top was not fine and they were useless to me I stated I would return the entire set and would expect a full refund [redacted] responded, I would need to speak to the office manager regarding a refund and to address my emails to [redacted] (I never met [redacted] and still do not know who [redacted] is)On November 3rd, I returned the complete denture set and asked for a full refundI am not looking for trouble I travelled miles one way multiple times to obtain dentures for myself and my husband My goal was to get and pay for a set of dentures that fit properly However, at this point, Twin City Dental has my dentures and my $1, Regards, [redacted]

On July 13, 2017, the patient was explained the denture process and we took dental impressions to do upper and lower denturesOn July 19, 2017, the patient had a try appointmentDuring this appointment, the teeth are not set in acrylic but are set in waxThe purpose of the appointment is to let
the patient change the look or the aestheticspatient walked around and talked with the dentures in her mouth for about minutes and eventually told us that she would like to see more of the upper front teethWe moved the upper front teeth down per her requestOn July 26, 2017, the patient came in for a second try appointmentShe requested to be left alone with a mirror in the opt roomShe then said that she was happy with the lookOn July 31, we inserted the upper and lower dentures in the patients mouthThe patient looked at herself and talked in the mirror for a long timePatient was satisfied with her denturesOn August 1, 2017, patient came in for minor fittings adjustmentsOn August 15, 2017, patient came in complaining that she could see too much of her upper front teethThe patient had requested to have her upper front teeth moved down and now she was saying she wanted them back up where they were before she requested the changeWe made a slight adjustment to her dentureOn September 18, 2017, patient sent a message via *** stating that she was in FloridaWe tried to call the patient on September 18, October and we were eventually able to talk to her on October 16, When we start the denture process we ask for half down down and the other 50% is paid on the day that the patient receives her denturesThe patient had left without without paying her denture on July 31, We informed the patient that she had a balanceThe patient said that she was no longer satisfied with her denturesShe said she would not pay her balance On January 12, we received your Revdex.com complaint letter with a request for her initial deposit

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
The response from Twin City Dental is not accurate. I met with [redacted] in July and asked her if she could have my dentures completed before August 19th and she replied; she would be able to accommodate this time frame as I didn't require extractions and I had already worn dentures for some time. I was notified the cost would be $2,200.00 for the set.  Half was to be paid up front and the other half would be paid "upon delivery" (when they were completed).  I replied that would be fine, but I would be paying the full amount up from, plus $156.00 for my husband's consultation. [redacted] escorted me to the front desk on July 14th where I provided the receptionist with my credit card.  [redacted] was standing there with me when I told the receptionist I would pay the full amount plus my husband's consultation.  This statement was made twice in [redacted]'s presence. I continued with my scheduled appointments.  At the first try in, I told [redacted] I looked toothless and asked her to lower the top set.  At the second try in, I told [redacted] the bottom set were too tall.  [redacted] marked them with a marker and I asked her to use the top of the mark, otherwise, they would be too short. When I went to pick up my final product (Delivery Day), I notified [redacted] hey were too low and stuck out over my gums.  I asked [redacted] if she could build them up or reline them.  She told me no, and relines would not build them up.  She then informed me they were closing for a two week vacation and scheduled an appointment for her return.The next day, I went to Dr. [redacted] (the dentist in the office) and she adjusted them as my gums had sore spots and I couldn't wait two weeks for [redacted] to return. My next several adjustments were with [redacted], where I showed her how I had to roll a piece of paper towel under the lower set because any bite pressure would cause he back to flip up, they also stuck out too far as did the top set.  [redacted] told me to use [redacted] in place of a paper towel, however the [redacted] did not work as it did not raise the lower set enough.  I left [redacted]'s office unescorted as I paid for the full set at my first appointment. I returned to Florida, still using paper towels and [redacted] under the bottom set as the [redacted] did bot work and became too costly to use multiple strips to try to raise them. On September 15th, I emailed [redacted] notifying her the bottom set did not fit correctly and asked what could be done to resolve this issue?  [redacted] replied on September 19th as[redacted] me to call the office so we could figure this out.  Florida was struck by Hurricane Irma and I was unable to respond right away.  I emailed [redacted] October 5th apologizing for the delay due to the hurricane.  I asked what we could do as I would not be returning to Maine for a long time. October 11th, I received a response as[redacted] if I could see a denturist in Florida?  It also stated, if I still needed additional adjustments when I returned to Maine to let them know.  I responded the same day inquiring what another denturist would be able to do as [redacted] told me they would not be able to build them up and a reline would not help.  Again, I stated I would not be returning to Maine for 9-11 months. During a phone conversation in October with [redacted], she discovered the office had only billed me for half of my set instead of the full amount I requested.  I believe, had I not placed a complaint their billing error would not have been discovered as we all believed I had paid the full amount in July. October 24th, I emailed [redacted] again apologizing the dentures are causing both of us a problem.  I notified this set was not working for me and I was using my old set.  I outlined our phone "white wash".  I then inquired what I should do with the top set as they didn't line up with anything properly and I couldn't bite or chew.  [redacted] responded to find another dentist to make bottom dentures.  I responded to [redacted] that the top was not fine and they were useless to me..  I stated I would return the entire set and would expect a full refund. [redacted] responded, I would need to speak to the office manager regarding a refund and to address my emails to [redacted] (I never met [redacted] and still do not know who [redacted] is). On November 3rd, I returned the complete denture set and asked for a full refund. I am not looking for trouble.  I travelled 40 miles one way multiple times to obtain dentures for myself and my husband.  My goal was to get and pay for a set of dentures that fit properly.  However, at this point, Twin City Dental has my dentures and my $1,100.00.
Regards,
[redacted]