Twin City Fireplace & Stone Company

I scheduled an appointment with Twin City Fireplace to replace some melted electronics in my home fireplaceI sent them photos of the fireplace and melted/broken parts When the service technician showed up, he immediately informed me that their company does not work on my model, or on the electrical parts of any fireplaceThe service tech said they had to charge me for the service call, so he’d clean it for me, but after he left, I saw that not only was the fireplace still dirty, he had seriously damaged and chipped the logs and bricks in at least half a dozen places with his vacuumThe company then charged my credit card $229.99, and have stonewalled all of my phone calls and emails requesting for my money back I told them specifically, and included photos of what needed to be done weeks before my appointment, so I shouldn’t have been charged for a service call in the first place In addition, I sent them photos of the damage their technician did, but they didn’t careAll in all, this place was a total scam - show up, do nothing, and charge the customer anyway And - $for a service call??? I ended up calling the manufacturer of my fireplace, and they sent me the parts I needed for less than $20!!