Twin City Living, LLC

On 6/15/when [redacted] presented for MRI, [redacted] states that on May 11, 2012, he was a passenger in a car that was involved In an accidentPatient provided the following insurance information at the time of registration that the MRI was to be billed:Progressive InsPO Box Los Angeles, CA Claim # [redacted] Attention: [redacted] - Phone: [redacted] x ***Progressive Inshad paid [redacted] Montgomery directly on 9/12/In the amount of $7821.00, check #203312713, the full amount of the MRI chargesPayment was confirmed with Progressive on 2/01/2016.On 10/10/- a request was received from [redacted] that health insurance be billed for ***The Health Insurance provided was a medicaid product with Network Health Plan (Managed Health Services) which has a timely filing deadline of days to submit for payment considerations, This was the first that New London Hospital was contacted that [redacted] had Health Insurance coverageHealth Insurance was billed as a courtesy and a timely filing denial was received on 10/31/2012.Our collection department waited a number of months for a reply from [redacted] and Progressive on who may be submitting a payment for the MRI servicesAfter no payment or denial for payment was received three statements were sent requesting paymentStatements were sent (on 2/3/15, 3/8/and 4/9/15.On 2/13/- ***'s Wife called asking why insurance was not billedOur collection departments advised that we would need to have [redacted] call our collection department to discuss outstanding billAs of 5/4/no contact from [redacted] was received and the account was referred to our collection agency, Credit Systems of Fox Valley.Phone call was made to health insurance (Network Health Plan) and to Credit Systems on 2/1/that [redacted] had received a check for the full amount of services providedNetwork Health Plan has up-dated ***'s profile that payment was made directly to patientNetwork Health Plan is a Medicaid product and is payor of last resortCredit Systems has up-dated ***'s file that payment was made to patient and patient is responsible to make payment arrangements for the outstanding balance of $7821.00.Sincerely, [redacted] Patient Accounting Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The hospital was informed By me well before the dead line to send it to the right insurance companyJust because it is not in there record just proves that the front desk did not do there job in sending info threwI had reported all changes to all departments myselfI can not help that my lawyer did not do his job in getting back to people, but I personally did! I am offering to pay what medical assistance would have paid and that is the $All other bills where forward on to the medical assistance And the few small ones that where missed I have paid but This goes to far as to refuse to discuss it with me but put it on my credit report
Regards,
*** ***

On 6/15/12 when [redacted] presented for MRI, [redacted] states that on May 11, 2012, he was a passenger in a car that was involved In an accident. Patient provided the following insurance information at the time of registration that the MRI was to be billed:Progressive Ins. PO Box 512926 Los...

Angeles, CA 99051 Claim # [redacted]Attention: [redacted] - Phone: [redacted] x [redacted]Progressive Ins. had paid [redacted] Montgomery directly on 9/12/2012 In the amount of $7821.00, check #203312713, the full amount of the MRI charges. Payment was confirmed with Progressive on 2/01/2016.On 10/10/2012 - a request was received from [redacted] that health insurance be billed for [redacted]. The Health Insurance provided was a medicaid product with Network Health Plan (Managed Health Services) which has a timely filing deadline of 90 days to submit for payment considerations, This was the first that New London Hospital was contacted that [redacted] had Health Insurance coverage. Health Insurance was billed as a courtesy and a timely filing denial was received on 10/31/2012.Our collection department waited a number of months for a reply from [redacted] and Progressive on who may be submitting a payment for the MRI services. After no payment or denial for payment was received three statements were sent requesting payment. Statements were sent (on 2/3/15, 3/8/15 and 4/9/15.On 2/13/15 - [redacted]'s Wife called asking why insurance was not billed. Our collection departments advised that we would need to have [redacted] call our collection department to discuss outstanding bill. As of 5/4/2015 no contact from [redacted] was received and the account was referred to our collection agency, Credit Systems of Fox Valley.Phone call was made to health insurance (Network Health Plan) and to Credit Systems on 2/1/16 that [redacted] had received a check for the full amount of services provided. Network Health Plan has up-dated [redacted]'s profile that payment was made directly to patient. Network Health Plan is a Medicaid product and is payor of last resort. Credit Systems has up-dated [redacted]'s file that payment was made to patient and patient is responsible to make payment arrangements for the outstanding balance of $7821.00.Sincerely,[redacted]Patient Accounting Manager