Twin City Pharmacy & Surgical

The items you ordered from us on Friday, Sept. 18, 2015 were shipped through the USPS.  I am very sorry they have not arrived to you as of yet.  Although I am persuing this issue with our local post office, they said it will take a day or two to follow up.  In the meantime, your...

charge for $33.00 has been completely refunded.  The merchandise is still on its way to you  via the USPS and they should be confirming delivery status by end of today.  Please do not hesitate to call me with any additional questions at ###-###-#### and ask for Sandy.

To clarify our conversation, I told the customer we would no longer be able to mail her product because of the issues encountered last time.  We are a retail pharmacy open 7 days a week and the majority or our orders are picked up.  I am sorry this customer is upset with our store.  I...

apologized and gave her a full refund for product she ultimately received in a timely manner.  It was attempted multiple times via phone and email to personally speak with this customer  to clarify and resolve the previous issue.  She seems to only be available through the Revdex.com website.  We will be very glad to order her product and have her pick up in-house. Our hours are Monday thru Friday 9AM - 9PM, Sat 9AM -6PM, Sun 9AM-2PM and Linden is only 20 minutes away. If they continue to be unable to find the product nearer to their home or pick up at our store, they can call me at the pharmacy today at 908-755-7696 and re-order.  We cannot guarantee a delivery date or time, but we will mail if they are unable to find an alternative.