Twin City Readers

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Received letter from customer on 08/04/to cancel his account with our companyAs of 08/04/this customer account has been canceled and he will continue to receive the magazines that he ordered and already paid for We offer a package of magazines to consumers discounted from the newsstand rates of 3.99-per issue and offer them as a package of magazines that can be changed anytime through out their serviceThis customer was behind on the payments he agreed to pay for this service starting April Customer mailed in a money order that we received on 07/06/and brought his account with us current Even though customer agreed to make all of his payments with our company we still honored his request to cancel without hesitation [redacted] 's account with Twin City Readers has been canceled and he no longer owes our company any moneyWe apologize for any misunderstandings that [redacted] might have about our service and it's discounts to consumers

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Customer placed order on 01/16/and at that time agreed to make all of her paymentsThe first time [redacted] requested to cancel was on 10/16/via our websiteThen contacted us on 10/19/via phone call and we advised [redacted] that it was past the cancelation periodAfter looking into this further we have agreed to cancel the account and no longer take any of the remaining payments that [redacted] Authorized on 01/16/She will continue to receive the magazine that she has already paid for but will not be billed anymoreWe have also placed [redacted] on our internal Do not call list Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I never agreed to this order in the first placeThe order was initiated with an incorrect spelling of my maiden name and the wrong address, with a city that I'm quite certain does not exist in the state of NebraskaI'm not sure who "verified" this order, but it was not meI had tried to cancel this order after the notice that the order had been place finally found it's way to me (with the wrong name and address)I was told at that time that I could not cancel itI thank God that I am freed from this burdenGood riddance!

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Alice placed order for multiple magazines on 01/27/and agreed to make all payments for the serviceAlice has made multiple payment arrangements with our customer service departmentEven though Alice agreed to make all payments with our company for the service she did order, we will cancel the billing on the account and reduce the service to what she has already paid forWe will put Alice on our internal do not call list and stop any remaining payments from beiong processed

Initial Business Response /* (1000, 5, 2015/12/03) */
On 05/12/and 09/17/customer said he was happy with the service and it wasn't until 11/04/that customer called customer service and said he wanted to cancel service but would not communicate what the issue was with the magazines
He just kept telling the customer service rep to cancelAt that point we also tried to change his subscription from Black Enterprise to another magazine of his choice due to the publisher of black enterprise ceasing publicationHe refused and said he just will not pay his billWe tried to work with MrHobdy but he was unwilling to work with us in any mannerEven though we have done everything we agreed to do with his service, and since he is no longer willing to fulfill his end of the agreement, we have decided to cancel his account with Twin City Readers and we will continue to send the magazines he has already paid for and stop the subscription he has not paid for as of yet
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
The customer indicated that he/she accepted the business response

Initial Business Response /* (1000, 5, 2015/11/09) */
Ms*** only has one account with our companyWe advised Ms*** that this account was separate and in addition to any other accounts he may have had at the timeMs*** agreed to make all payments on his account and at
this time has only made out of the payments he agreed toWe have attempted to contact Ms*** multiple times in order to resolve this issue and every time he has hung up on usEven though Ms*** has agreed to make all the payments we will cancel the account and reroute all the magazines that we have already cleared for him to our officeWe will also place Ms*** on our internal Do Not Call list
Initial Consumer Rebuttal /* (2000, 7, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/13) */
Customer placed order with our company on 09/16/and we sent customer a confirmation letter with the terms and details of our agreement that she had made via telephone call, which were recorded as wellCustomer has not attempted to contact
us in regards to cancelation or to advise us that magazines are not comingShe has however contacted us to make changes to the magazines and to update billing information
Even though customer has not contacted us to cancel the serviceWe have decided to cancel the account per customer wishesShe will continue to receive the magazines she has already paid for
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
May the company send me a note that this is canceledIhad canceled before but they said I could not cancelI never got ?any letterSo, no more money will be taken from account

Initial Business Response /* (1000, 5, 2015/09/22) */
Customers daughter *** contacted us on 09/21/and requested we cancel the account per her mother Susan having early stages of dementiaWe advised *** that we would cancel the account and place her mother on our internal DNC list which we
did immediatelyWe also advised *** that the magazines Susan ordered and already paid for would continue to comeIssue was resolved with customer and her daughter *** on 09/21/account is canceled and no more payments are being withdrawn per agreement

Initial Business Response /* (1000, 5, 2015/10/19) */
Customer placed order on 01/16/2014 and at that time agreed to make all 30 of her payments. The first time [redacted] requested to cancel was on 10/16/2015 via our website. Then contacted us on 10/19/2015 via phone call and we advised [redacted] that it...

was past the cancelation period. After looking into this further we have agreed to cancel the account and no longer take any of the remaining payments that [redacted] Authorized on 01/16/2014. She will continue to receive the magazine that she has already paid for but will not be billed anymore. We have also placed [redacted] on our internal Do not call list.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I never agreed to this order in the first place. The order was initiated with an incorrect spelling of my maiden name and the wrong address, with a city that I'm quite certain does not exist in the state of Nebraska. I'm not sure who "verified" this order, but it was not me. I had tried to cancel this order after the notice that the order had been place finally found it's way to me (with the wrong name and address). I was told at that time that I could not cancel it. I thank God that I am freed from this burden. Good riddance!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/08/04) */
Received letter from customer on 08/04/2015 to cancel his account with our company. As of 08/04/2015 this customer account has been canceled and he will continue to receive the magazines that he ordered and already paid for.
We offer a...

package of magazines to consumers discounted from the newsstand rates of 3.99-6.99 per issue and offer them as a package of magazines that can be changed anytime through out their service. This customer was behind on the payments he agreed to pay for this service starting April 2015. Customer mailed in a money order that we received on 07/06/2015 and brought his account with us current.
Even though customer agreed to make all of his payments with our company we still honored his request to cancel without hesitation.
[redacted]'s account with Twin City Readers has been canceled and he no longer owes our company any money. We apologize for any misunderstandings that [redacted] might have about our service and it's discounts to consumers.

Initial Business Response /* (1000, 5, 2015/09/29) */
Alice placed order for multiple magazines on 01/27/2015 and agreed to make all payments for the service. Alice has made multiple payment arrangements with our customer service department. Even though Alice agreed to make all 20 payments with our...

company for the service she did order, we will cancel the billing on the account and reduce the service to what she has already paid for. We will put Alice on our internal do not call list and stop any remaining payments from beiong processed.