Twin City Refrigeration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10266979, and find that this resolution is satisfactory to me Regards, [redacted] I have spoken with the customer service representative for Priority Electric and because of her resolution skills, we have resolved any and all issues I was concerned with I wish to remove and complaint or negative concerns with this company If there is anything further I would need to do to remove my complaint from your service? [redacted] ***

I do customer service for Priority Electric and just received this complaint yesterdayI immediately left a phone message and also left one at the end of the dayI also sent an email response to the submitter of the complaintThis is the first I have heard that this gentleman had any problem with our service! Before anything else, I want to say we have a customer satisfaction guarantee on all our work and if anyone wants a reduction in their bill (or says they weren't given their discount, etc.), they should have been told IMMEDIATELY that is not a problemI am shocked to have a Revdex.com complaint because we try and make sure everyone is happy with their service and, without being nuisances, we do a follow up with all clients to make sure that is true But - I don't know what the situation is here because as far as I know, the gentleman complaining was a tenant and his landlord was the one who was having the work done for the comfort of the tenantThe owner did ask us to send a copy of the final invoice to the tenant as well which I personally did and I thought it was odd but I thought they might want a record of the work on the premises We did do a flat rate estimate on the job from the price manual which is - the client knows exactly what they are paying before the work is started and we promise not to exceed that amountWe did do a price breakdown afterwards for the client which was a little difficult since some of the parts were bought in conjunction with other flat fee jobs for the weekThe real discussion with the client, though, was to try and find out whether the client was asking for the breakdown because they were unhappy with the work or if it was for insurance purposes (which we often do for our commercial property jobs)If they were unhappy we wanted to address it immediately but that wasn't at all what they saidWe did follow up with the landlord twice once a new invoice was sent out to make sure they had the information they wanted, that they were pleased with the workThe office did speak to the husband but he said the wife was the one dealing with it, she would be home later and he would ask herWe didn't hear back and called one more time but didn't want to bother them The first I have heard of any problem is reading this complaintThe gentleman making the complaint seems to have had some other dealings with the office which I am trying to find out about because this is the first I have heard of those, also Of course we will issue the refund the gentleman requestsYes, if he is the client and did not get his discount as a senior, of course, he is owed a 12% discount I am so upset this gentleman did not have a good experience with our companyCustomer service is supposed to be one of the strengths of our company and that is for EVERYONE - landlord, tenant, inquiries, etc., and we have obviously not done a good job for this gentleman

Not cheap, but excellent work, quickly done, minimal mess, polite workmen I was having frequent "blown breakers" and circuit overloads Priority One came and assessed the problem as poor additional wiring done over the course of the 40+ years We needed new wiring because the wiring was cloth insulated which is a fire hazard We needed a new box and connection to Edison was not to code The work was more complex than they expected, but they did not charge me any more for the extra work, they stuck to the contract They made minimal damage to my walls by threading the wire, which saved me from having to have extensive drywall and painting work I am very happy with the work the team did They were very clean, brought treats for my dog, and were pleasant to be aroundThey worked in one room at a time to minimize the mess

We phoned on a Thursday and received an appointment for the next dayOn Friday just before lunch they called and said they were held up at another jobWhen the electrian arrived on the following Monday, he did nothing and said that someone would be out Tuesday afternoon to do the workIt is now Tuesday and no one every showed up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10266979, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken with the customer service representative for Priority 1 Electric and because of her resolution skills, we have resolved any and all issues I was concerned with.
I wish to remove and complaint or negative concerns with this company.  If there is anything further I would need to do to remove my complaint from your service?
 
[redacted]

Not cheap, but excellent work, quickly done, minimal mess, polite workmen. I was having frequent "blown breakers" and circuit overloads. Priority One came and assessed the problem as poor additional wiring done over the course of the 40+ years. We needed new wiring because the wiring was cloth insulated which is a fire hazard. We needed a new box and connection to Edison was not to code. The work was more complex than they expected, but they did not charge me any more for the extra work, they stuck to the contract. They made minimal damage to my walls by threading the wire, which saved me from having to have extensive drywall and painting work. I am very happy with the work the team did. They were very clean, brought treats for my dog, and were pleasant to be around. They worked in one room at a time to minimize the mess.

I do customer service for Priority 1 Electric and just received this complaint yesterday. I immediately left a phone message and also left one at the end of the day. I also sent an email response to the submitter of the complaint. This is the first I have heard that this gentleman had any problem...

with our service!
Before anything else, I want to say we have a customer satisfaction guarantee on all our work and if anyone wants a reduction in their bill (or says they weren't given their discount, etc.), they should have been told IMMEDIATELY that is not a problem. I am shocked to have a Revdex.com complaint because we try and make sure everyone is happy with their service and, without being nuisances, we do a follow up with all clients to make sure that is true. 
 
But - I don't know what the situation is here because as far as I know, the gentleman complaining was a tenant and his landlord was the one who was having the work done for the comfort of the tenant. The owner did ask us to send a copy of the final invoice to the tenant as well which I personally did and I thought it was odd but I thought they might want a record of the work on the premises. 
 
We did do a flat rate estimate on the job from the price manual which is normal - the client knows exactly what they are paying before the work is started and we promise not to exceed that amount. We did do a price breakdown afterwards for the client which was a little difficult since some of the parts were bought in conjunction with other flat fee jobs for the week. The real discussion with the client, though, was to try and find out whether the client was asking for the breakdown because they were unhappy with the work or if it was for insurance purposes (which we often do for our commercial property jobs). If they were unhappy we wanted to address it immediately but that wasn't at all what they said. We did follow up with the landlord twice once a new invoice was sent out to make sure they had the information they wanted, that they were pleased with the work. The office did speak to the husband but he said the wife was the one dealing with it, she would be home later and he would ask her. We didn't hear back and called one more time but didn't want to bother them.
 
The first I have heard of any problem is reading this complaint. The gentleman making the complaint seems to have had some other dealings with the office which I am trying to find out about because this is the first I have heard of those, also.
 
Of course we will issue the refund the gentleman requests. Yes, if he is the client and did not get his discount as a senior, of course, he is owed a 12% discount. 
 
I am so upset this gentleman did not have a good experience with our company. Customer service is supposed to be one of the strengths of our company and that is for EVERYONE - landlord, tenant, inquiries, etc., and we have obviously not done a good job for this gentleman.