Twin City Roofing, Construction Specialists

Jeff Storhaug a partner with Twin City Construction LLC of Deadwood South Dakota took a $23,305 deposit, 1/2 of the total cost of the below outlined job:

“to tear off and shingle with Euroshield HP Vernont Slate, tear off existing siding and install house wrap and 4” Tru Cedar siding, wrap windows and three entryways, wrap three front pillars, replace 16 storm windows, install ridge vent and new fascia over gable ends. “

His workers installed shingles on house but not my shed, which was part of the hail repair job, verbally agreed to. He returned to job sight and absconded with the remainder of shingles, the use of which was intended to complete the shed element of the project. Storhaug has completed no aspect of the project and demonstratively intends not to. I’ve called him a total of 23 times, of which there is record, and recieved no answer and no return of my calls. I did manage to reach him twice when I used an unidentifiable line to make contact. He told me he was waiting on parts on the two occasions I managed to speak with him. He additionally made attempts to bully me, every instance I did manage to speak with him. The contract was accepted on on June 9 2021. Today the date is October 2 2022.

I was ultimately forced to attempt employment of a different contractor. This contractor called Storhaug five minutes after I made my last failed attempt, Storhaug answered on the third ring, this occurrence confirmed my suspicion that he was screening calls. His reason for calling was to inquire as to whether Storhaug intended to complete the work he had contracted to do. Storhaug told him “do whatever the hell you want”. No effort has been made by Storhaug to return any of the money he received for the contract he defaulted on. I’ve gone to the Lawrence County Sheriffs Police and filed a criminal complaint against Storhaug,

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ On or about 06/05/TCR performed roofing and siding repairs to an existing roofing & siding system at Mr [redacted] 's residenceThe repairs performed without issue for the remainder of and up to August of It is important to note that during the winter period of - the Twin Cities incurred significant snow falls with total accumulations in excess of inches (see: noaa.gov) In August of Mr [redacted] reported a "roof leak." At which time we provided a service call to his residenceOur Service Technician, Bob [redacted] photographed the roof specifically the location that TCR repaired and identified multiple punctures in the roof that were not present after TCR performed its repair opertions in I informed Mr [redacted] that the impact marks to the roof were consistent with ice dam removal and were not a warrantable item either as to workmanship or material defectsMr [redacted] denied any snow removal during the 2014-winter season Nevertheless, I informed Mr [redacted] that such damage was not warrantable and no evidence suggested a defect in performance on behalf of TCR Consequently, Mr [redacted] filed a complaint with the Revdex.com Subsequently, as of December 1, 2015, TCR representatives are scheduled to meet at Mr [redacted] 's residence on Friday, December 4, at or near 10:AM as proposed to re-evaluate his concerns Upon this second site inspection TCR shall provide a follow up reportIt is the intention of TCR staff to comprise an amicable resolution to Mr [redacted] 's concerns, but as indicated above, at this point no data exists to suggest that TCR is responsible for the current condition of Mr [redacted] 's roofing system Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one contacted me on Friday 12/4- I was home in the morning, so I m waiting to hear back from Tcr.As to the roof damage from ice dams(?) , I would like to see evidence that it is where the leak is occurring,it looks to me and my wife that the leak is coming from the same side where the repair work was done originally, so if someone could come out that would be appreciated and we can get to the bottom of what is causing the problem Final Business Response / [redacted] (4000, 10, 2015/12/09) */ Per phone from Jim [redacted] "we had someone out to the property on 12/around 2:in the afternoonThe homeowner again failed to meet us at the home and we went back up on to the roof to surveyThe same damage was still on the existing roof that indicates ice dam removalIce dam damage is not covered within our warranty for repairsThe damage due to ice dam removal was throughout the entirety of the roof including our repair done in the summer of We will try to set up another appointment at the home of the consumer to address the issues one last timeI will be contacting the consumer today"

Initial Business Response / [redacted] (1000, 7, 2014/07/29) */ When we received this complaint one of our managers contacted [redacted] and set an appointment the first week of July to meet and resolve any issues [redacted] hasThe main problem is ventilation, insulation.We will come up with a solution and will update this response after our meeting Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The main problem is not ventilation or insulation the main problem is the leaky roof around the chimney and the sadle that was removed around the chimney and then tried to be sold back to meThis caused damege inside the home and has nothing to do with ventilation or insulation The other issue is the fact that Twin City roofing re shigled over bad decking without offering a quote to replace the decking and I now have to have the new shingles removed and replaced when I redeck to make it right The contact in July never got a quote or anything back to me for weeks then wanted to charge me for the chimney repair and saddleAgain I have pictures of the saddle being there before they startedI had a contractor quote to fix chimney crown just want the saddle replaced leak fixed and damage inside fixed He never did come back with the quote I asked for for anything else like redeckingNot a good person to be sending out and didnt care at all all talk I have been contacted by [redacted] General Manager of their company last weekHe is to be contacting me to set up visit by fri of this weekHe says he is the guy and will help - we shall see starting with a call back on agreed upon schedule If he can help to satisfaction then we can close if not I want to leave this open Business Response / [redacted] (2000, 23, 2014/09/08) */ [redacted] , I am working with [redacted] from TCR Since he got involved responsiveness has been much better We are working through the issues and hope to have some resolved this week and the rest in the near future Thank you [redacted] Please note change in address [redacted] Thank You [redacted] Shakopee MN [redacted] cell [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/05/12) */ We do value [redacted] as a client and want all of our clients to have peace of mind that the jobs Twin City Roofing Construction Specialists complete are up to code and are leak free for years to come The job performed at XXXX XXnd Ave SMplspassed [redacted] inspection on Nov.5th by the city of MplsThe job has not leaked since our installWhen we talked to [redacted] last fall we agreed to address his concerns in the spring due to the winter conditions.We will contact [redacted] and change out his soil stack as well as reassure him that the the light in the attic is due to the design of the roof vents installedIf [redacted] has any other concerns we will address them at the time of our meeting.We will also give [redacted] a gift card as a token of our appreciation Consumer Response / [redacted] (3000, 17, 2014/06/06) */ I didn't know this case had been closed, I thought I was supposed to agree to the final work? and they were going to compensate me with a gift card I have not receivedthanks *** Business Response / [redacted] (4000, 19, 2014/06/13) */ I just recieved the Revdex.com complaint that the complaint # [redacted] was reopenedWe did respond to the customers concerns on 5/We replaced a plumbing stack as well as addressed the clients other concernsWhen our service techleft the client was satisfiedA gift card was sent on 6/the client should have recieved it by nowI just called the client to confirn that he recieved the card as well as address any other issuesI will again respond after I talk to the client as I had to leave a voice mail Business Response / [redacted] (2000, 21, 2014/06/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)