One of my co-workers, Angie, has worked with this Mr [redacted] from the beginning of his lease term and below is our response from prior emails: "Unfortunately because you failed to turn in the mo inspection report given to you when you signed the lease, we have nothing to document that there were any issues at move inAs we discussed, I even reviewed the move-out inspection and pictures from the tenant prior to you regarding the damage to the carpet to see if any issues where there prior to you moving in Because there were a few small spots in the carpet at the prior move out, I was able to keep you from being charged for any of the carpet damage, even though some of the carpet damage appeared to be substantially more than was there priorAccording to the Landlord/Tenant laws and the lease agreement you signed, the tenant is responsible for returning thoroughly cleaning the property...that is not considered wear and tear."This is another correspondence: "As long as you handled everything on the list that I emailed you there was to be no chargesHowever, when we checked the items you were going to have the cleaner do had not been done Therefore we had to send a cleaner out before the new tenant could move inI had the cleaner take pictures prior to cleaning, which I have attached I certainly did everything I could to keep you from incurring charges from your deposit by sending a detailed list and pictures of what needed to be doneI also allowed you to keep the keys to the property without charging any proration of rent, while you completed these thingsYou were only charged for the bare minimum, which was patching the holes in walls that were larger than standard nail holes, cleaning that was not completed and for maintenance to go in and clean the remainder of the back yard/trimmings Going by your explanation of the work that was done, I did say that sounded like you had gotten it all squared away However when a Vista rep went to check it, they found that it was not all completed and still needed further attention Again, I apologize that you were charged but would like to reassure you that you were only charged items above wear and tear that required further attention to make ready for the new residents." Best Regards,Heather C [redacted] President/BICVista Realty, Inc
***, my accounts receivable manager, stated the following:"*** ***, called with an
attitude from the very beginning because she was angry the additional charges
had been put on her creditI attempted to ‘help’ her with the situationAfter
being cursed/yelled at and being called stupid
because I didn’t know what I was
talking about, YES I hung up the phone…
But before all of this… her
complaint was in reference to charges at the credit bureauShe wanted to know
what they were for…I told her what I saw in the computer as far as the
additional months she was charged after she moved before a new tenant moved in
She felt she should not have to complete the terms of her lease as long as she
gave a day noticeI explained (very nicely at first) that a lease is a
binding contract and even though you give a day notice, you are still
responsible until the end of your lease (which expired 5/31/14) or until
someone moves inI told her someone apparently moved in March 25, because
she was only charged through 3/24/That is when she became very belligerent
and told me she had been in property management and we could not do thisI
then stated, “since you have done property management before then you should
know that a lease is a binding contractShe was adamant that all was required
was a day notice…She did state when she moved in, she saw dead roaches and
was told by manager it was because they had recently treated the unitShe said
her reason for moving was because when the ‘neighbors’ moved … all of ‘their
roaches’ came to her apartment and she had a small child
At some point, she said all I
was suppose to have signed was a month lease at her time of renewal… I told
her that was good news because she had stayed monthsI told her the computer
said months and asked her what her lease said… She said she didn’t know and
it didn’t matter because she told the manager she only wanted a month lease
I told her it did matter because we could not charge her past those months if
that is all she signed, but if she signed for year she was responsible for
that timeThe conversation went left from that point…"Our records show that it was a one year lease termIf *** can prove otherwise, I will remove the additional rental months that was not in her lease term.Best Regards,Heather C***Vista Realty, Inc.President/BIC
One of my co-workers, Angie, has worked with this Mr. [redacted] from the beginning of his lease term and below is our response from prior emails:
"Unfortunately because you failed to turn in the move-in
inspection report given to you when you signed the lease, we have nothing...
to
document that there were any issues at move in. As we discussed, I even
reviewed the move-out inspection and pictures from the tenant prior to you
regarding the damage to the carpet to see if any issues where there prior to
you moving in. Because there were a few
small spots in the carpet at the prior move out, I was able to keep you from
being charged for any of the carpet damage, even though some of the carpet
damage appeared to be substantially more than was there prior. According to the Landlord/Tenant laws and the lease
agreement you signed, the tenant is responsible for returning thoroughly
cleaning the property...that is not considered normal wear and tear."This is another correspondence: "As long as you handled everything on the list
that I emailed you there was to be no charges. However, when we checked
the items you were going to have the cleaner do had not been done.
Therefore we had to send a cleaner out before the new tenant could
move in. I had the cleaner take pictures prior to cleaning, which I
have attached. I certainly did everything I could to keep you from
incurring charges from your deposit by sending a detailed list and
pictures of what needed to be done. I also allowed you to keep the
keys to the property without charging any proration of rent, while you
completed these things. You were only charged for the bare minimum,
which was patching the holes in walls that were larger than standard
nail holes, cleaning that was not completed and for maintenance to go in
and clean the remainder of the back yard/trimmings. Going by your explanation of the work that was done,
I did say that sounded like you had gotten it all squared away.
However when a Vista rep went to check it, they found that it was not all
completed and still needed further attention. Again, I apologize that you were charged but would
like to reassure you that you were only charged items above normal
wear and tear that required further attention to make ready for the new
residents."
Best Regards,Heather C[redacted]President/BICVista Realty, Inc.
One of my co-workers, Angie, has worked with this Mr [redacted] from the beginning of his lease term and below is our response from prior emails: "Unfortunately because you failed to turn in the mo inspection report given to you when you signed the lease, we have nothing to document that there were any issues at move inAs we discussed, I even reviewed the move-out inspection and pictures from the tenant prior to you regarding the damage to the carpet to see if any issues where there prior to you moving in Because there were a few small spots in the carpet at the prior move out, I was able to keep you from being charged for any of the carpet damage, even though some of the carpet damage appeared to be substantially more than was there priorAccording to the Landlord/Tenant laws and the lease agreement you signed, the tenant is responsible for returning thoroughly cleaning the property...that is not considered wear and tear."This is another correspondence: "As long as you handled everything on the list that I emailed you there was to be no chargesHowever, when we checked the items you were going to have the cleaner do had not been done Therefore we had to send a cleaner out before the new tenant could move inI had the cleaner take pictures prior to cleaning, which I have attached I certainly did everything I could to keep you from incurring charges from your deposit by sending a detailed list and pictures of what needed to be doneI also allowed you to keep the keys to the property without charging any proration of rent, while you completed these thingsYou were only charged for the bare minimum, which was patching the holes in walls that were larger than standard nail holes, cleaning that was not completed and for maintenance to go in and clean the remainder of the back yard/trimmings Going by your explanation of the work that was done, I did say that sounded like you had gotten it all squared away However when a Vista rep went to check it, they found that it was not all completed and still needed further attention Again, I apologize that you were charged but would like to reassure you that you were only charged items above wear and tear that required further attention to make ready for the new residents." Best Regards,Heather C [redacted] President/BICVista Realty, Inc
***, my accounts receivable manager, stated the following:"*** ***, called with an
attitude from the very beginning because she was angry the additional charges
had been put on her creditI attempted to ‘help’ her with the situationAfter
being cursed/yelled at and being called stupid
because I didn’t know what I was
talking about, YES I hung up the phone…
But before all of this… her
complaint was in reference to charges at the credit bureauShe wanted to know
what they were for…I told her what I saw in the computer as far as the
additional months she was charged after she moved before a new tenant moved in
She felt she should not have to complete the terms of her lease as long as she
gave a day noticeI explained (very nicely at first) that a lease is a
binding contract and even though you give a day notice, you are still
responsible until the end of your lease (which expired 5/31/14) or until
someone moves inI told her someone apparently moved in March 25, because
she was only charged through 3/24/That is when she became very belligerent
and told me she had been in property management and we could not do thisI
then stated, “since you have done property management before then you should
know that a lease is a binding contractShe was adamant that all was required
was a day notice…She did state when she moved in, she saw dead roaches and
was told by manager it was because they had recently treated the unitShe said
her reason for moving was because when the ‘neighbors’ moved … all of ‘their
roaches’ came to her apartment and she had a small child
At some point, she said all I
was suppose to have signed was a month lease at her time of renewal… I told
her that was good news because she had stayed monthsI told her the computer
said months and asked her what her lease said… She said she didn’t know and
it didn’t matter because she told the manager she only wanted a month lease
I told her it did matter because we could not charge her past those months if
that is all she signed, but if she signed for year she was responsible for
that timeThe conversation went left from that point…"Our records show that it was a one year lease termIf *** can prove otherwise, I will remove the additional rental months that was not in her lease term.Best Regards,Heather C***Vista Realty, Inc.President/BIC
One of my co-workers, Angie, has worked with this Mr. [redacted] from the beginning of his lease term and below is our response from prior emails:
"Unfortunately because you failed to turn in the move-in
inspection report given to you when you signed the lease, we have nothing...
to
document that there were any issues at move in. As we discussed, I even
reviewed the move-out inspection and pictures from the tenant prior to you
regarding the damage to the carpet to see if any issues where there prior to
you moving in. Because there were a few
small spots in the carpet at the prior move out, I was able to keep you from
being charged for any of the carpet damage, even though some of the carpet
damage appeared to be substantially more than was there prior. According to the Landlord/Tenant laws and the lease
agreement you signed, the tenant is responsible for returning thoroughly
cleaning the property...that is not considered normal wear and tear."This is another correspondence: "As long as you handled everything on the list
that I emailed you there was to be no charges. However, when we checked
the items you were going to have the cleaner do had not been done.
Therefore we had to send a cleaner out before the new tenant could
move in. I had the cleaner take pictures prior to cleaning, which I
have attached. I certainly did everything I could to keep you from
incurring charges from your deposit by sending a detailed list and
pictures of what needed to be done. I also allowed you to keep the
keys to the property without charging any proration of rent, while you
completed these things. You were only charged for the bare minimum,
which was patching the holes in walls that were larger than standard
nail holes, cleaning that was not completed and for maintenance to go in
and clean the remainder of the back yard/trimmings. Going by your explanation of the work that was done,
I did say that sounded like you had gotten it all squared away.
However when a Vista rep went to check it, they found that it was not all
completed and still needed further attention. Again, I apologize that you were charged but would
like to reassure you that you were only charged items above normal
wear and tear that required further attention to make ready for the new
residents."
Best Regards,Heather C[redacted]President/BICVista Realty, Inc.