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Twin City Tire & Auto Service

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Twin City Tire & Auto Service Reviews (18)

? ? May 31, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case #*** ? ? Dear
Revdex.com: ? This letter is in response to your inquiry dated May 22, regarding a complaint filed with your office by the above referenced consumerMr*** asserts he was misinformed by a representative that his account was current when actually in past due statusHe also asserts that because of this error, it has negatively impacted his creditWe reviewed his account and found the following Our records support Mr*** assertions.? We apologize that he was misinformed when he contacted us to pay on his account in April.In light of the misinformation, we removed the past due owed for that time frame and the further delinquency that it caused from his credit file.The payment Mr*** posted on May 7, was returned to us for insufficient funds on May 16, 2018.? In order to get caught up and current with us, he will need to pay $on or before June 6, We also wish to apologize that in previous communications with members of management, Mr*** was not given the level of service expected by our representatives.? We have communicated the details of this complaint to the management team of the representatives involved to prevent reoccurrenceWe hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.? Sincerely,? Genesis FS Card Services Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 28,
?
?
?
Revdex.com
P.OBox
Dupont, WA
?
RE: ? ? ? ? ? ? ? ? *** ***
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case
#***
?
?
Dear Revdex.com:
?
This letter is in response to your inquiry dated August 21, 2015, regarding a complaint filed with your office by the above referenced consumer
?
We appreciate Ms*** bringing this issue to our attention and apologize for the mis-communicationWe have contacted the customer directly to discuss options for resolving the issue? ? ? ?
?
Our hope is to resolve the matter quickly, but in the meantime, if you or the consumer has additional questions or concerns, please contact us at ***? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week
?
Sincerely,
?
?
Bankcard Services

? Complaint: ***I am rejecting this response because: It is not resolvedGenesis Credit admits the mis-communication regarding acceptance of my credit cards for paymentsIn conversation with Sarah she stated that now the company will not be taking credit cards at all due to my letter*** will not take the bed backThere is no option now for payments that I was assured would be acceptable.Sincerely,*** ***

March 20,
?
?
Revdex.com
P.OBox
Dupont,
WA
?
RE:
? ? ? ? ? ? ? ? *** *** ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Case # ***
?
?
Dear
Revdex.com:
?
This
letter is in response to your inquiry dated March 20, 2018, regarding a
complaint filed with your office by the above referenced consumer in which Mr
*** requested a letter in addition to our previous response to confirm his
account is truly closed? ? ? ? ? ?
?
We
drafted and mailed a voluntary account closure confirmation letter today.? Please allow mailing days to receive the
letter via US Mail
?
We hope
this resolves this matter, but if you or the consumer has additional questions
or concerns, please contact us at 1-866-453-? Our customer service
hours are from 6am to 6pm, Pacific Time, seven days a week
?
Sincerely,
?
?
Bankcard
Services
?

Bankcard Services ? June 9, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? *** *& *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case
#*** ? ? Dear Revdex.com: ? This letter is in response to your inquiry dated June 2, 2017, regarding a complaint filed with your office by the above referenced consumer ? We appreciate Ms*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed each interaction with the customer and his okay to speak with to determine next stepsReminding the consumer of payment allocation information at the time of the last conversation would’ve provided insight into why the purchase balance was not paid off when the payment postedWe have opted to credit the balance of the account; a letter confirming the balance and status of the account is being sent to the customerWe believe our actions have addressed their concerns? ? ? ? ? ? ? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Bankcard Services

? ? April 6, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case #[redacted] ? ? Dear
Revdex.com: ? This letter is in response to your inquiry dated April 5, 2018, regarding a complaint filed with your office by the above referenced consumer ? We appreciate Mr[redacted] bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next steps ? Mr[redacted] has requested the account be closed; upon review of his account, the account was closed by grantor on 12/22/Since Mr[redacted]’s account was closed prior to him paying the settlement, the account remains closed? In addition, Mr[redacted] has expressed frustration with how we report our settlements to the credit bureauOnce the settlement payment posts to the account, the account is then charged off as a settlement paid less than the balance in full and reported as such ? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Bankcard Services ? Tell us why here

Bankcard Services ? ? ? August 17, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case
#*** ? ? Dear Revdex.com: ? This letter is in response to your inquiry dated August 10, 2017, regarding a complaint filed with your office by the above referenced consumer ? We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe Late Payment Fee assessed to the account August 7, in the amount of $has been credited and will appear on his next statement in mid-SeptemberWe believe our actions have addressed his concerns? ? ? ? ? ? ? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Bankcard Services

Complaint: ***
I am rejecting this response because:A payment was made on the day in questionI have a official record of a call from Genesis that they claim they have no records of even happening.Forensically dissecting my prior payment performance has no bearing on that factYou can dissect 80% of all Genesis account holders and likely find similar resultsI absolutely did not check my banking records to confirm the payment was madeI have never actually had to do that before with my my credit cardsObviously it has now become a practice for meI work days a week up to hours a day and raise awesome children of which ? are starting college this yearBetween solving the financial aid paperwork puzzle, sports and etc etc...its, as you know, always a grind to keep all the cogs running smoothI take a lot of pride in the job I do with the average Americans life previously described...but obviously mistakes will inevitably happenI have no issue with admitting to screwing something upIn this case however: I am completley positive I was called and a payment was initiated on that dayBetween the record of the call and my coworker hearing the whole conversation....It absolutely happenedThe bottom line is whom ever I spoke with made a mistake....maybe credited someone else account, computer problem etc.?
Sincerely,
*** ***

? ? May 9, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case # [redacted] ? Dear RevDex.com: ? This letter is in response to your inquiry dated April 30, 2018, regarding a complaint filed with your office by the above referenced consumerMr[redacted] asserts that he wasn’t notified in advance that his [redacted] Jewelers credit card would be being serviced by Genesis FS Card Services (Genesis), and is asking that we alter his credit bureau reporting; he further asserts that [redacted] had a different approach to reporting delinquenciesWe reviewed his account and calls with our representatives and found the following? ? Mr[redacted] opened his account with [redacted] Jewelers on March 19, 2017.? On October 22, 2017, Genesis became the new service provider for Mr[redacted]’s [redacted] Jewelers credit accountIn September 2017, Mr[redacted] was sent a notice of change which explained changes to his account terms, including changes to his minimum monthly payment dueAdditionally, a notice of the upcoming transition was included in Mr[redacted]’s September billing statement.According to our records, no minimum monthly payment due of Mr[redacted]’s was ever far enough delinquent (greater than days) prior to the transition that the delinquency would have been reported to the credit bureausWe would like to clarify that this was not a special forgiveness program offered by [redacted], but rather a uniform reporting practice by all data furnishers.Mr[redacted] missed his January payment and owed a double payment in February in order to bring his account to a current statusWhile he paid his minimum monthly payment in February and March, he did not pay for the missed payment, so he was continually one payment past due; each month he remained between 1-days past due for the amount missed.His 4/23/payment was missed, and because he was already carrying one payment passed due, the delinquency met the criteria to be reported as 31-days delinquent on his credit fileThis is the first time his account has ever been far enough delinquent to be reported as such on his credit file.? On 4/27/18, Mr[redacted] contacted us and asked that we remove the delinquency in exchange for paymentThe representative clarified that we are unable to honor that request and explained that we must report accurately as denoted above? We are sorry about the short-term setbacks Mr[redacted] has experienced but are happy to learn that he will be able to manage his account as agreed going forward as acknowledged in his complaintMr[redacted]’s next payment of $is due on or before 5/23/18; this amount will bring the account current and includes the two missed payments as well as the current month owedWe report all payment performance the day after each account cycles, so his credit file will update to reflect that.? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.? Sincerely,? ? Bankcard Services? Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

? February 19, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case #[redacted] ? ? Dear RevDex.com: ? This letter is in response to your inquiry dated February 11, 2018, regarding a complaint filed with your office by the above referenced consumer, in which she asserted she never used the card and wanted the account to be closed ? We reviewed the account and found that there has been no purchase activity.? The account has already been closed, the balance cleared and the reporting deleted from her credit file ? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? Bankcard Services Tell us why here

? ? May1, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case #[redacted] ? ? Dear Revdex.com: ? This letter is in response to your inquiry dated April 27, 2018, regarding a complaint filed with your office by the above referenced consumer in which Mr[redacted] expressed continued frustration with the accounting and reporting practices of settlements? We and all creditors are data furnishers and must operate within appropriate guidelines with respect to how payment performance is reported on all consumers’ credit files.? We may not accept any payment, in whole or part, as a means of removing accurate historical data.? We cannot speak to actions taken by other creditors but can only address our own; we have sufficiently and thoroughly clarified what transpired which is an accurate representation of how Mr[redacted] maintained his account with us? We have apologized for not clearly articulating the impact of writing off the remaining portion to him, but that alone is insufficient to warrant altering his payment history.? We have also provided him with an alternate option if he wishes to reverse that arrangement.? We believe we have reasonably addressed his concerns and will take no further action at this time? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Bankcard Services ? Tell us why here

June 14, ? ? Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case # *** ? Dear Revdex.com:
? This letter is in response to your inquiry dated June 4, 2018, regarding a complaint filed with your office by the above referenced consumerMr*** asserted a payment of $was processed on March 30, by a phone agent but is not reflected in the account payment historyHe requested the past due status be removed from his credit fileWe reviewed his account and listened to calls and found the following Mr*** opened this account on November 27, Payments are due by the 23rd of each month and it cycles, meaning the billing period ends, on the 24th of the month He paid his last financed balance off with *** *** on July 14, Genesis began servicing the account on October 22, A purchase of $was made just prior to transition on September 28, 2017.? The first full billing cycle in which a minimum payment of $was owed on the new balance started on October 25, and was due on or before November 23, Mr*** scheduled a payment through our IVR service on November 25, 2017; he paid the payment that was late for November as well as the December payment that had not yet billed for a total payment of $60.00.? He was current for the December billingNo payment was received in January, so he was days past due on his January billing statement that processed on January 25, 2018.? In February he paid $30.00, so he continued to carry the days past due balance when his February billing statement processed on February 25, In March he paid $30.00, so he continued to carry his days past due balance when the March billing statement processedNo payment was received in April, so he progressed further delinquent when the April billing statement processed; it is for this time period that the 31-days past due mark was reported.? We realize Mr*** asserts that he made a payment with a representative on March 30.? We reviewed the entire call history for his account and have no record of a call to or from Mr*** on that date.? We mailed the call history report to the address on file for Mr***, which matches the address on this complaint.? He should receive it by June 20, Mr*** contacted our office on April 26, During this conversation, we explained we have no record of a payment or call as denoted above and offered to make corrections to his account if he provided proof of paymentMr*** acknowledged the payment is not showing on his bank statement ? Given the details enumerated above we believe our records accurately reflect the payment performance maintained on this account.? To maintain the integrity of the credit reporting system, we do not delete accurate payment performance detailsWe are happy to make corrections if he can provide proof of the payment from March 30, Please send correspondence via fax to 866-726-or mail to the address in the billing error notice section of his statement, Genesis FS Card Services, P.OBox Beaverton, OR 97076-? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Genesis FS Card Services Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I apologize I was unable to respond to the message before it was closedI wanted to make the Revdex.com aware that the company resolved the issue and I am satisfiedThank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:It's unfortunate that my account is no longer being serviced by [redacted] - clearly the data you received in your acquisition of my account was incorrect or incompleteIt's also unfortunate that such a significant change as outsourcing the debt to a new entity is sufficient enough to warrant only a letter in your eyesI never received or read the communication and this came as a complete surprise to me which strikes me as poor Customer ServiceI'm incredibly displeased with your response and will never finance anything through [redacted] again so long as they are financing their purchases through Bankcard ServicesI will continue to dispute the way you are choosing to report my account on the credit bureausIt's nice that if I pay the full amount owed it shows as "Current" now - my concern is that the historical data you will choose to report is not an accurate representation of me to future credit grantersI want that phone call pulled with that representative at [redacted] JewelersMy next stop is an AG complaint because I know what I was told and what my account looked like at that point in time
Sincerely,
[redacted]

Revdex.com P.OBox Dupont, WA ? RE: ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case #*** ? ? Dear Revdex.com: ? This letter is in response to the rejection to a response from your inquiry dated December 29th 2017, regarding a complaint filed with your office by the above referenced consumer ? We appreciate the details the consumer has shared with respect to the delayed delivery of the items purchasedWe have contacted Ms*** and verified the items have been received in January Due to the delay in receiving her purchased items, we have extended her first due date to February 25th, The account has been updated to reflect this changeThe consumer is not expected to pay for items that have not yet been deliveredThe late fee that billed to the account in December has been credited and will be reflected on the February statement; the January statement was mailed prior to these updates so will not show these changesThere has been no past due credit reportingA letter showing these updates was mailed to the consumer and should be received in the next weekWe believe our actions have addressed her concerns? ? ? ? ? ? ? We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-? Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week? Sincerely, ? ? Bankcard Services

Revdex.comP.OBox 1000Dupont, WA 98327RE: ? ? ? ? ? ? ? [redacted]? [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Case
#[redacted]Dear Revdex.com:This letter
is in response to your inquiry
dated November 24, regarding a complaint filed
with your office by the above referenced consumerWe appreciate
Mr[redacted] bringing this concern to our attentionAfter reviewing the
information and requested resolution contained in the consumer’s complaint, we
have reviewed the account to determine next stepsIt was the policy of the
previous financer to allow their customers to occasionally purchase beyond
their assigned limit; this consumer’s assigned limit was/is $For that
reason, the limit for his account was increased by Genesis Financial Solutions,
Incto accommodate the current balance as of November 15, 2017.? The new credit limit for this account is
$We also understand the impact a balance exceeding the credit limit can
have on an individual’s credit limitA request to update the high balance not
to exceed the current limit has been submitted and should be completed early
next weekA letter confirming that action will be sent to the consumer once
completedWe appreciate his patience while we work to resolve any negative
impact he may have experienced during the transition of his account from Signet
to usWe believe our actions have addressed his concerns? ? ? ? ? ? We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at [redacted]? Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

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