Twin City Tire & Auto Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 13, Revdex.com P.OBox 1000*** ** ***
*
*** *** *** *** * Case #*** Dear
Revdex.com: This letter is in response to your inquiry dated April 4, 2018, regarding a complaint filed with your office by the above referenced consumer, in which he asserted he never established or wanted the account with Sylvan Learning Center but it was processed in error anyway. He expressed frustration with the length of time it may take to research and resolve a fraud claim and wanted the account removed from his credit fileWe reviewed his account and found the following We first spoke with *** *** on 4/1/18; we closed the account immediately upon request and explained it would show as closed by consumer during the investigation. It was statused at that time as a potential fraud.On 4/we sent *** *** the fraud affidavit and began an internal review.On 4/6/the entire balance was rebated.On 4/10/a representative from Sylvan contacted us and confirmed the application was submitted in error as asserted.We deleted the tradeline from his credit file as well as the inquiry. Please allow up to days for these changes to be reflected on his credit file. We regret that he has experienced a drop in his overall credit score; there are multiple factors that contribute to score fluctuations and cannot guarantee that these changes will improve his score as requested. We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12795491, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com P.OBox Dupont, WA RE: *** *** Case #*** Dear Revdex.com: This letter is in response to the rejection to a response from your inquiry dated December 29th 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate the details the consumer has shared with respect to the delayed delivery of the items purchasedWe have contacted Ms*** and verified the items have been received in January Due to the delay in receiving her purchased items, we have extended her first due date to February 25th, The account has been updated to reflect this changeThe consumer is not expected to pay for items that have not yet been deliveredThe late fee that billed to the account in December has been credited and will be reflected on the February statement; the January statement was mailed prior to these updates so will not show these changesThere has been no past due credit reportingA letter showing these updates was mailed to the consumer and should be received in the next weekWe believe our actions have addressed her concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Bankcard Services August 17, Revdex.com P.OBox Dupont, WA RE: *** *** Case
#*** Dear Revdex.com: This letter is in response to your inquiry dated August 10, 2017, regarding a complaint filed with your office by the above referenced consumer We appreciate Mr*** bringing this concern to our attentionAfter reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next stepsThe Late Payment Fee assessed to the account August 7, in the amount of $has been credited and will appear on his next statement in mid-SeptemberWe believe our actions have addressed his concerns We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453- Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week Sincerely, Bankcard Services

Complaint: ***
I am rejecting this response because:A payment was made on the day in questionI have a official record of a call from Genesis that they claim they have no records of even happening.Forensically dissecting my prior payment performance has no bearing on that factYou can dissect 80% of all Genesis account holders and likely find similar resultsI absolutely did not check my banking records to confirm the payment was madeI have never actually had to do that before with my my credit cardsObviously it has now become a practice for meI work days a week up to hours a day and raise awesome children of which are starting college this yearBetween solving the financial aid paperwork puzzle, sports and etc etc...its, as you know, always a grind to keep all the cogs running smoothI take a lot of pride in the job I do with the average Americans life previously described...but obviously mistakes will inevitably happenI have no issue with admitting to screwing something upIn this case however: I am completley positive I was called and a payment was initiated on that dayBetween the record of the call and my coworker hearing the whole conversation....It absolutely happenedThe bottom line is whom ever I spoke with made a mistake....maybe credited someone else account, computer problem etc.
Sincerely,
*** ***