Twin City Toyota

Customer did have repairs performed to engine on April 18, 2016, at milesThe dealership replaced center head gaskets for an oil leak concernThe customer picked up his vehicle and we did not see the vehicle for any reason until August 15, 2016, at milesThis was months and miles since the April repairThe customer does acknowledge running through some heavy water prior to his driveability concernThe customer's on-line research revealed a "free" fix for water intrusion into the air pump system, however, the customer's qualifications for repair did not match Toyota's specific policy of warranty extension, [redacted] , or the associated [redacted] This warranty extension limits coverage to specific fault codes, which the customer's vehicle did not displayThe customer's truck displayed fault codes [redacted] ***He had multiple issues causing his driveability concernThe first of which was a shorted air pump driver motor which shorted and blew the EFI fuse #2, the second was a wire completely broken off at the cam sensorWe had to replace a fuse and repair the wire and connector for the cam sensor to resolve his issueIf either of these conditions would have been a result of the repair in April the truck would not have ran or ran correctly or without an MIL for milesBoth issues would have caused an instant MILThe technician suspects that the customer may have run through deep water which entered the air pump driver motor and shorted it out, thus blowing the #EFI fuseThis would create a poor running condition and MILWhen the customer inspected and attempted to correct the condition himself, we suspect, he broke the cam sensor wiring at the connectorHe did acknowledge trying to clean and water proof his electrical connectionsThere was evidence of the customer doing things to the electrical connections and air intake piping when the vehicle was brought to the dealership in AugustAll or most of the engine compartment wiring connectors had been remove and a greasy substance was appliedAlso, some aftermarket air intake modifications had been madeThis is all in the area of the cam sensor For these reasons the dealership is declining participation in the repairs of this vehicleIt appears that the issues relating to the August repair were self-inflicted by the customer

Customer did have repairs performed to engine on April 18, 2016, at 97234 miles. The dealership replaced center head gaskets for an oil leak concern. The customer picked up his vehicle and we did not see the vehicle for any reason until August 15, 2016, at 103843 miles. This was 4 months and 6609...

miles since the April repair. The customer does acknowledge running through some heavy water prior to his driveability concern. The customer's on-line research revealed a "free" fix for water intrusion into the air pump system, however, the customer's qualifications for repair did not match Toyota's specific policy of warranty extension, [redacted], or the associated [redacted]. This warranty extension limits coverage to specific fault codes, which the customer's vehicle did not display.
The customer's truck displayed fault codes [redacted]. He had multiple issues causing his driveability concern. The first of which was a shorted air pump driver motor which shorted and blew the EFI fuse #2, the second was a wire completely broken off at the cam sensor. We had to replace a fuse and repair the wire and connector for the cam sensor to resolve his issue.
If either of these conditions would have been a result of the repair in April the truck would not have ran or ran correctly or without an MIL for 6600 miles. Both issues would have caused an instant MIL. The technician suspects that the customer may have run through deep water which entered the air pump driver motor and shorted it out, thus blowing the #2 EFI fuse. This would create a poor running condition and MIL. When the customer inspected and attempted to correct the condition himself, we suspect, he broke the cam sensor wiring at the connector. He did acknowledge trying to clean and water proof his electrical connections. There was evidence of the customer doing things to the electrical connections and air intake piping when the vehicle was brought to the dealership in August. All or most of the engine compartment wiring connectors had been remove and a greasy substance was applied. Also, some aftermarket air intake modifications had been made. This is all in the area of the cam sensor.
 
For these reasons the dealership is declining participation in the repairs of this vehicle. It appears that the issues relating to the August repair were self-inflicted by the customer.

Customer did have repairs performed to engine on April 18, 2016, at 97234 miles. The dealership replaced center head gaskets for an oil leak concern. The customer picked up his vehicle and we did not see the vehicle for any reason until August 15, 2016, at 103843 miles. This was 4 months and 6609...

miles since the April repair. The customer does acknowledge running through some heavy water prior to his driveability concern. The customer's on-line research revealed a "free" fix for water intrusion into the air pump system, however, the customer's qualifications for repair did not match Toyota's specific policy of warranty extension, [redacted], or the associated [redacted]. This warranty extension limits coverage to specific fault codes, which the customer's vehicle did not display. The customer's truck displayed fault codes [redacted]. He had multiple issues causing his driveability concern. The first of which was a shorted air pump driver motor which shorted and blew the EFI fuse #2, the second was a wire completely broken off at the cam sensor. We had to replace a fuse and repair the wire and connector for the cam sensor to resolve his issue. If either of these conditions would have been a result of the repair in April the truck would not have ran or ran correctly or without an MIL for 6600 miles. Both issues would have caused an instant MIL. The technician suspects that the customer may have run through deep water which entered the air pump driver motor and shorted it out, thus blowing the #2 EFI fuse. This would create a poor running condition and MIL. When the customer inspected and attempted to correct the condition himself, we suspect, he broke the cam sensor wiring at the connector. He did acknowledge trying to clean and water proof his electrical connections. There was evidence of the customer doing things to the electrical connections and air intake piping when the vehicle was brought to the dealership in August. All or most of the engine compartment wiring connectors had been remove and a greasy substance was applied. Also, some aftermarket air intake modifications had been made. This is all in the area of the cam sensor.  For these reasons the dealership is declining participation in the repairs of this vehicle. It appears that the issues relating to the August repair were self-inflicted by the customer.