On 8/my husband took our Honda Odyssey in for oil change serviceA technician came in to inform my husband that the car had been in an accident when the employee backed the car into another vehicleHe also said, "the other car is much worse than yours." They said they would take care of the damage but couldn't give a rental van on that particular day because they were out, but assured my husband he would hear from the service manager, Andy, later that day
We never heard from Andy and left several messages before our call was returned the following weekMy husband stated that his expectation was that the car be repaired and our car seats replacedAndy said he refused to replace the car seats and insulted my husband on the purchase of seats that would require replacement after "such a minor accident."
The following week our vehicle was repaired and I called Andy myself, offering to send a PDF of our car seat manual that recommends replacement after ANY accident, min
hello I bought a car from Beaverton honda and was asked to sign off on the delivery checklist prior to them going over anything on the car,later the next day asked my salesperson to look at the car with me for better understanding and was told my nephew looked under the hood and he may know more than the dealer
I took my CRV in for an air bag recall and also to have them look at driver side window which fell of the trackThey charged $to "diagnose" the problem saying that amount could be put towards a $repair to replace the regulator and window motorI found the part online for $92.00!!! Does that justify a $labor bill?!?!? I would never even take my car for an oil change to those CROOKS!!
I've purchased vehicles from Beaverton Honda and had them serviced thereThe best place to purchase a Honda in the areaEvery time I've called the service department they are very attentive and take the time to work around my busy schedule
We have looked at preowned cars before here and had good experiences with the sales staffThis time was no different - Kalea and Kyle were courteous, informative and patient, and we ended up buying an AccordThe buying process took over hours and we never found out what the hangup was, but that wasn't a big dealI have a severe chronic pain condition, so the car was still "on probation" this week to see how I did with my weekly commuteIt is impossible to tell on a test drive, because all seats hurt, some just less than othersKyle assured us that we had more days to decide with their guaranteeMy pain got significantly worse the next day going to workUnfortunately, I also came down with the flu that day, so it was hard to tell what was increased inflammation from the virus and what was from the car seat not working for meMy husband was also sick as a dog and unable to take me back to the dealershipFinally today (5th day) I felt good enough to drive again and test drove a different car elsewhere, which made a big difference in my pain levelsWhen I asked about returning the Accord, they said "Oh that expired yesterday, but if you had texted earlier we would have helped you today." Unlike what we were told at time of purchase, they counted the day we bought the car at 8pm to be a full dayThe manager, Tim, talked to me like a crook, not an honest customerHe recommended getting the seats altered out-of-pocket at a different companyI certainly would have reached out earlier if I'd thought this would be an issue, even with being very sickI am disappointed in the lack of customer service and lack of desire to honor the guarantee as it was explained to us earlierThey kept the sale but lost the customer today
Bob L***'s Beaverton Honda is really the worst Management and customer services
Once they messed up with my Odyssey (Airbag Recall), lots of trash in the car and they play with my dash cam, GPS, Radar Detector and my other things
Today 11/30/I called them asking what is the color of the Reverse Backup Wire under the dash in Honda CRV? Is it GRN/WHT? They can ask their tech or print out for me the wiring diagramI chat with Becca from customer care she cannot help unless I schedule a diagnostic appointment and pay for itThen I spoke with Amanda B*** the Service Manager on the phone and she also will not answer my question unless I schedule a diagnostic appointment and pay for itThen when I spoke on the speakerphone with Andy P*** the Parts & Service Director together with Tim N*** the General Manager; Andy said will not give me information for free, that information is copyright and will not release it unless I payI spoke to Tim and he added that he do
I had a horrible experience with Robert S*** buying a used car with this dealershipHe sold me a used car with safety issues he promised to fixAfter we agreed on service, signed the paperwork, MrS*** just washed his hands of meService lost my car for days without fixing the safety issues of the carRobert S*** didn't explain or communicated the process of the DEQ before they could process my paperworkI had to go to the DEQ on my own time and bring them the resultsSo my used car I just bought from the could potentially no passThey are distrustful, disrespectful and inept at communicating prodecuresEspecially MrS*** and his Sale manager Freddy O***They should both be on notice
I shopped cars online before entering this dealershipI know exactly what color and year and model I wanted Six months prior to me shopping for a car I had suffered a serious car wreck jaws of life as the passenger in my moms car I still have severe cognitive impairment from the frontal hemorrhage brain bleed I had serious injuries and after months I was cleared to drive again
I walked into the dealership with my cab driver ex car salesman of fifteen years We looked at a Honda Civic and an exl 2016, low miles, leather interior great wheels I told the customer service guy I was ready to buy I had $20,cash on me He was nice and professionalHe sent me to finance The finance manager suggested I take out a small loan At the time I had some assets in the bank and he was sure he could get me financingI told him over and over I had cash to buy my new car With a traumatic brain injury I have severe migraines daily and they started upI had a couple issues
I am very happy with Beaverton Honda, I did have a issue but they took care of it to my satisfaction so would strongly recommend buying from them
On 8/my husband took our Honda Odyssey in for oil change serviceA technician came in to inform my husband that the car had been in an accident when the employee backed the car into another vehicleHe also said, "the other car is much worse than yours." They said they would take care of the damage but couldn't give a rental van on that particular day because they were out, but assured my husband he would hear from the service manager, Andy, later that day
We never heard from Andy and left several messages before our call was returned the following weekMy husband stated that his expectation was that the car be repaired and our car seats replacedAndy said he refused to replace the car seats and insulted my husband on the purchase of seats that would require replacement after "such a minor accident."
The following week our vehicle was repaired and I called Andy myself, offering to send a PDF of our car seat manual that recommends replacement after ANY accident, min
hello I bought a car from Beaverton honda and was asked to sign off on the delivery checklist prior to them going over anything on the car,later the next day asked my salesperson to look at the car with me for better understanding and was told my nephew looked under the hood and he may know more than the dealer
I took my CRV in for an air bag recall and also to have them look at driver side window which fell of the trackThey charged $to "diagnose" the problem saying that amount could be put towards a $repair to replace the regulator and window motorI found the part online for $92.00!!! Does that justify a $labor bill?!?!? I would never even take my car for an oil change to those CROOKS!!
Charged for services that the DMV already provides
I've purchased vehicles from Beaverton Honda and had them serviced thereThe best place to purchase a Honda in the areaEvery time I've called the service department they are very attentive and take the time to work around my busy schedule
We have looked at preowned cars before here and had good experiences with the sales staffThis time was no different - Kalea and Kyle were courteous, informative and patient, and we ended up buying an AccordThe buying process took over hours and we never found out what the hangup was, but that wasn't a big dealI have a severe chronic pain condition, so the car was still "on probation" this week to see how I did with my weekly commuteIt is impossible to tell on a test drive, because all seats hurt, some just less than othersKyle assured us that we had more days to decide with their guaranteeMy pain got significantly worse the next day going to workUnfortunately, I also came down with the flu that day, so it was hard to tell what was increased inflammation from the virus and what was from the car seat not working for meMy husband was also sick as a dog and unable to take me back to the dealershipFinally today (5th day) I felt good enough to drive again and test drove a different car elsewhere, which made a big difference in my pain levelsWhen I asked about returning the Accord, they said "Oh that expired yesterday, but if you had texted earlier we would have helped you today." Unlike what we were told at time of purchase, they counted the day we bought the car at 8pm to be a full dayThe manager, Tim, talked to me like a crook, not an honest customerHe recommended getting the seats altered out-of-pocket at a different companyI certainly would have reached out earlier if I'd thought this would be an issue, even with being very sickI am disappointed in the lack of customer service and lack of desire to honor the guarantee as it was explained to us earlierThey kept the sale but lost the customer today
Bob L***'s Beaverton Honda is really the worst Management and customer services
Once they messed up with my Odyssey (Airbag Recall), lots of trash in the car and they play with my dash cam, GPS, Radar Detector and my other things
Today 11/30/I called them asking what is the color of the Reverse Backup Wire under the dash in Honda CRV? Is it GRN/WHT? They can ask their tech or print out for me the wiring diagramI chat with Becca from customer care she cannot help unless I schedule a diagnostic appointment and pay for itThen I spoke with Amanda B*** the Service Manager on the phone and she also will not answer my question unless I schedule a diagnostic appointment and pay for itThen when I spoke on the speakerphone with Andy P*** the Parts & Service Director together with Tim N*** the General Manager; Andy said will not give me information for free, that information is copyright and will not release it unless I payI spoke to Tim and he added that he do
I had a horrible experience with Robert S*** buying a used car with this dealershipHe sold me a used car with safety issues he promised to fixAfter we agreed on service, signed the paperwork, MrS*** just washed his hands of meService lost my car for days without fixing the safety issues of the carRobert S*** didn't explain or communicated the process of the DEQ before they could process my paperworkI had to go to the DEQ on my own time and bring them the resultsSo my used car I just bought from the could potentially no passThey are distrustful, disrespectful and inept at communicating prodecuresEspecially MrS*** and his Sale manager Freddy O***They should both be on notice
I shopped cars online before entering this dealershipI know exactly what color and year and model I wanted Six months prior to me shopping for a car I had suffered a serious car wreck jaws of life as the passenger in my moms car I still have severe cognitive impairment from the frontal hemorrhage brain bleed I had serious injuries and after months I was cleared to drive again
I walked into the dealership with my cab driver ex car salesman of fifteen years We looked at a Honda Civic and an exl 2016, low miles, leather interior great wheels I told the customer service guy I was ready to buy I had $20,cash on me He was nice and professionalHe sent me to finance The finance manager suggested I take out a small loan At the time I had some assets in the bank and he was sure he could get me financingI told him over and over I had cash to buy my new car With a traumatic brain injury I have severe migraines daily and they started upI had a couple issues