Twin Creeks at Alamo Ranch

This letter to you and the Revdex.com is a response to claim # [redacted] with regards to a vendor seeking payment for a referral serviceWhile yes, the complainant is correct in saying there has been correspondence for several months(attached), there is failure of mention that the process for Invoicing was explained at great length and detailNow, I completely understand where the complainant would find the situation arduous; however, we have had several conversations — at great lengths — about getting this invoice paidWe want to pay, we have been ready to pay, but there is a billing process that is in the hands of the complainant and her companyMore to the point, I cannot change the invoicing process my company uses nor can I change the pricing the company (OPS) charges the vendor to do said invoicingPlease understand that those are their fees and not that of my companyHaving said that, I have reached out, again, to our Regional Manager and Regional Director and they have decided to essentially pay the processing fee for the complainant so that payment for services can be made

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I would like to know when they "essentially" plan to make the payment This company has responded to each of my request for payment but they always fail to leave vital information out This is exactly the type of information I've received from them and would like a straight answers as to when they will be sending me the referral payment I want to make sure it is the referral fee they quoted me when I started this process: Per email on February 4, 2016:***, Thank you so much for your patience with this I reached out and unfortunately there is no way around the compliance depot requirement when invoicing a UAG community I understand that the initial cost is less than desirable; however, the $"loss" on the total invoice of $would leave a $profit Having said that, the one time fee would still put you in the green moving forward - we're offering 50% on all escorts and referrals I hope this helpsRespectfully, [redacted] , MBAProperty ManagerTwin Creeks at Alamo Ranch [redacted] ***San Antonio, TX 78253Office [redacted] Fax [redacted] Regards, [redacted] ***

This letter to you and the Revdex.com is a response to claim #[redacted] with regards to a vendor seeking payment for a referral service. While yes, the complainant is correct in saying there has been correspondence for several months(attached), there is failure of mention that the process for Invoicing was...

explained at great length and detail. Now, I completely understand where the complainant would find the situation arduous; however, we have had several conversations — at great lengths — about getting this invoice paid. We want to pay, we have been ready to pay, but there is a billing process that is in the hands of the complainant and her company. More to the point, I cannot change the invoicing process my company uses nor can I change the pricing the company (OPS) charges the vendor to do said invoicing. Please understand that those are their fees and not that of my company. Having said that, I have reached out, again, to our Regional Manager and Regional Director and they have decided to essentially pay the processing fee for the complainant so that payment for services can be made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I would like to know when they "essentially" plan to make the payment.  This company has responded to each of my request for payment but they always fail to leave vital information out.  This is exactly the type of information I've received from them and would like a straight answers as to when they will be sending me the referral payment.  I want to make sure it is the referral fee they quoted me when I started this process:  Per email on February 4, 2016:[redacted], Thank you so much for your patience with this.  I reached out and unfortunately there is no way around the compliance depot requirement when invoicing a UAG community.  I understand that the initial cost is less than desirable; however, the $80 "loss" on the total invoice of $647.50 would leave a $567.50 profit.  Having said that, the one time fee would still put you in the green moving forward - we're offering 50% on all escorts and referrals.  I hope this helps. Respectfully,[redacted], MBAProperty ManagerTwin Creeks at Alamo Ranch[redacted]San Antonio, TX 78253Office [redacted]Fax [redacted] 
Regards,
[redacted]