Twin Hickory Apartments Limited Partnership

Dear Ms [redacted] , We are in receipt of the complaint from Ms [redacted] regarding a special of $off her apartmentMs [redacted] leased an apartment home on January 8, At the time she leased our community was running a special offering $off on vacant apartment homes, this special was only offered on leases that moved in by 1/22/and signed at leased a month lease and took a current vacant apartmentOur website had a sunburst that stated vacant apartments $off contact the office for detailsMs [redacted] leased an apartment that is on notice, for months with a move in date of February 1, Ms [redacted] was not quoted this special as it did not apply to her lease When she inquired about this current special I did offer her a vacant apartment with a move in date of 1/22/on a month lease with $off of February, she declined this offerThe Gardens at Twin Hickory did offer to refund Ms [redacted] her application fee as well as her reservation fee in full, she declined.Typically when specials are run they are on select units and long term leases and they can change daily [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I believe that the way the offer is stated on their website is not specific and does not say whether it is on or months leases The ad is deceiving and should be updated as it seems to be advertising Regards, [redacted] ***

Dear Ms. [redacted], We are in receipt of the complaint from Ms. [redacted] regarding a special of $500 off her apartment. Ms. [redacted] leased an apartment home on January 8, 2016.  At the time she leased our community was
running a special offering $500 off on vacant apartment homes,...

this special was
only offered on leases that moved in by 1/22/2015 and signed at leased a 12
month lease and took a current vacant apartment. Our website had a sunburst
that stated vacant apartments $500 off contact the office for details. Ms.
[redacted] leased an apartment that is on notice, for 6 months with a move in date
of February 1, 2016.  Ms. [redacted] was not
quoted this special as it did not apply to her lease.  When she inquired about this current special
I did offer her a vacant apartment with a move in date of 1/22/2016 on a 12
month lease with $500 off of February, she declined this offer. The Gardens at Twin Hickory did offer to refund Ms. [redacted] her application fee as well as her reservation fee in full, she declined.Typically when specials are run they are on select units and
long term leases and they can change daily.
[redacted]

Dear Ms. [redacted], We are in receipt of the complaint from Ms. [redacted] regarding a special of $500 off her apartment. Ms. [redacted] leased an apartment home on January 8, 2016.  At the time she leased our community was
running a special offering $500 off on vacant apartment homes, this special...

was
only offered on leases that moved in by 1/22/2015 and signed at leased a 12
month lease and took a current vacant apartment. Our website had a sunburst
that stated vacant apartments $500 off contact the office for details. Ms.
[redacted] leased an apartment that is on notice, for 6 months with a move in date
of February 1, 2016.  Ms. [redacted] was not
quoted this special as it did not apply to her lease.  When she inquired about this current special
I did offer her a vacant apartment with a move in date of 1/22/2016 on a 12
month lease with $500 off of February, she declined this offer. The Gardens at Twin Hickory did offer to refund Ms. [redacted] her application fee as well as her reservation fee in full, she declined.Typically when specials are run they are on select units and
long term leases and they can change daily.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe that the way the offer is stated on their website is not specific and does not say whether it is on 6 or 12 months leases.  The ad is deceiving and should be updated as it seems to be false advertising. 
Regards,
[redacted]

Review: Internet Offer states 1/2 price application fee, $99 reservation fee & $500.00 OFF ALL VACANT APARTMENTS. When I inquire about the offer I am told that the offer does not apply 6 month term leases. The ad does not specify about any lease terms it states $500.00 off on ALL VACANT APARTMENTS.Desired Settlement: I would like to them to honor what their ad states.... $500.00 off on a 6 month lease.

Business

Response:

Dear Ms. [redacted], We are in receipt of the complaint from Ms. [redacted] regarding a special of $500 off her apartment. Ms. [redacted] leased an apartment home on January 8, 2016. At the time she leased our community was

running a special offering $500 off on vacant apartment homes, this special was

only offered on leases that moved in by 1/22/2015 and signed at leased a 12

month lease and took a current vacant apartment. Our website had a sunburst

that stated vacant apartments $500 off contact the office for details. Ms.

[redacted] leased an apartment that is on notice, for 6 months with a move in date

of February 1, 2016. Ms. [redacted] was not

quoted this special as it did not apply to her lease. When she inquired about this current special

I did offer her a vacant apartment with a move in date of 1/22/2016 on a 12

month lease with $500 off of February, she declined this offer. The Gardens at Twin Hickory did offer to refund Ms. [redacted] her application fee as well as her reservation fee in full, she declined.Typically when specials are run they are on select units and

long term leases and they can change daily.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I believe that the way the offer is stated on their website is not specific and does not say whether it is on 6 or 12 months leases. The ad is deceiving and should be updated as it seems to be false advertising.

Regards,