Twin Lakes Housing

Mr& Mrs [redacted] special ordered a home in May of We ordered this home with a $down payment, expecting to get the balance , when the home came in, around June 6,Well Mrs [redacted] 's money didn't come in until December of We stored this home on our lot for months , with no charge to the customerThe home was delivered on 12/29/On January 3rd, 2017, the service coordinator scheduled an appointment for Jan 9th, 2017, to replace the light switch, repair the faucet (since these were the only two things we knew about at the time) & do a full service walk thru with the customerOur serviceman went to the scheduled appointment, & no one was homeWe tell our customers, to make a full list of items that need attention in their home two to four weeks after living in the home, unless it is emergency items like leaks or electricalWe also go over the warranty booklet with them at closingWe tell them our serviceman will take care of everything, on the first trip, if possibleIf there is something we cant fix, we will turn into the factory to fixWe don't schedule factory contractors for their service workWe also let them know we do not stock parts here at the dealershipIf parts need to be ordered, that will take extra time alsoWe received a list from Mr [redacted] on Feb 8thon this list, there were parts, that needed orderedSo after the parts came in at the end of February, we scheduled an appointment on March 1st, & the rest of the service was completed, & signed off on by Mr [redacted] .As for the furniture issue, they basically got it for freeIt was their furniture we bought from them, when we bought their previous home, which they purchased here alsoAll of the furniture , except the Master Bedroom furniture & electric fireplace was in the home when it was deliveredIt was their bed, & dressers, that they didn't get upon deliveryI explained to Mrs [redacted] , that we did not have anyone here to take apart & deliver the bedroom furnitureWe normally don't give furniture with homes, because we cant warranty it, because it is used & is moved from house to house for decorationWe made an exception in this case, because they were moving back to Burkeville, from out of state, & we knew they needed furniture & ask could they get their old furniture backI told Mrs [redacted] , we didn't have anyone to bring it to them, but ***, the GM, told her he would leave his personal low boy trailer here, so they could use it, if they wanted to come get the furniture.It was parked here for two weeksWe didn't here back from her for about two weeksShe called minutes before we were closing, & I told her [redacted] had to use the trailer that day, & it would be back up here the next dayWell, we didn't here back from her until about another week, when she drove up in a U-Haul box trailerShe said she was tired of waiting on her husband & hearing him gripe about it, so she decided on her own to rent a U-Haul & come get it by herself [redacted] was here that day, & helped her take apart & load the bedroom furniture & electric fireplaceShe never mentioned reimbursement for the U-HaulAll the service work was done in a timely matter, as explained in closingAnd we never agreed to pay for a U-Haul, and/or it was never discussed, so we will not be reimbursing the $I don't think her husband even knew she was going to get itThey got their home delivered, ac installed, Skirting installed & all service work, that was reported, done, within weeks of moving inThis is not out of the ordinary, especially when parts have to be ordered.Sincerely, [redacted]

Complaint: I am rejecting this response because:I was not made aware of any walkthrough that may have been missed, perhaps because Twin Lakes insists on contacting my wife (who frequently works long hours out of town) rather than contacting me directlyThe master bathroom sink was repaired on or around the stated date, though I fixed the electrical switch myself with parts purchased myselfI would add that it was a safety issue to have exposed wires hanging from the wall, and that [redacted] himself admitted that they had "borrowed" the switch to use in another home sometime priorBetween the two issues, it delayed our moby at least a week, due to being unable to connect utilitiesHad it been stated that we were to move the furniture ourselves during the agreement, there would have been no issueHowever, it was stated verbally by [redacted] that all furniture would be in the house when it arrivedIt would have been monumentally easier to move in their lot than it was once the home was on our property, due to the distances and terrain involvedWhile use of a trailer to haul the furniture was offered, it seemed to be only at the convenience of Twin Lakes, as [redacted] is frequently out of the officeFurthermore, I was responsible for the care of two young children at the time, and couldn't simply drop everything to go move furniture when [redacted] and the trailer were availableThe entire situation would have been avoided if the business had simply followed through on the verbal agreementAs an aside, there were two lamps with the bedroom set, and we only received oneWhen the technician did arrive to fix the issues on the list, I did "go easy" on them, as I'm honestly just burnt out with dealing with this; Also, prior experience showed me that issues which can't be fixed in a single day will be turned over to the factory for service, which will end up *never [redacted] fixing themI will voluntarily drop this case, because I don't see any willingness to reach a resolutionHowever, all negative online feedback will remain, as a caution to future potential buyersI think it speaks volumes that Twin Lakes is unwilling to even attempt to reach a resolution to satisfy a repeat customer Sincerely, [redacted] [redacted]