[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the following exceptions 1) I want to know prior to 1/13/what the settlement amount of my claim will be in dollars Basicallly, what will I be paid for the broken items less the deductible in the insurance2) I want to know if Twin Oaks Moving will pay for professionally cleaning the lost rugs they located in their warehouse where they have been for the past months Regards, [redacted]
We did deliver Mr [redacted] household goods out of our warehouse on 8/1/15, however, we send a letter to Mr [redacted] on August 10, to notify him of an outstanding balance on his storage account of $ We did not hear anything from Mr [redacted] until his claim form was received in our office on October 7, at which time we sent him a send notice informing him of his balance dueFinally on 11/8/four months after his delivery, Mr [redacted] paid his balance and we were now able to move forward with his claim We sent the claim to a third party inspection company on 11/18/and an appointment was scheduled with Mr [redacted] for 11/24/right before the Thanksgiving Holiday weekendI was not able to review it until the following week at which time I forwarded approval to the third party repair company to complete repairs on 12/7/ Mr [redacted] has set an appointment with that company now for January 6, I have found the missing items in the warehouse and I am in the process of scheduling delivery of those items
Complaint: [redacted] I am rejecting this response because: Twin Oaks moving has not delivered any of the items that were reported lost in their warehouse when they moved our furniture in on 8/1/ They were aware of those items on the date of delivery and made no effort to contact us until we filed our claim and paid the balance for the moved Regarding the broken glass items reported to them on the date of move in on 8/1/15, they have made no effort to pay for them pending resolution of other items in our claim, even though the moving crew acknowledged the items were not packed properly and arrived broken As they stated, they finally contacted us regarding repairs to the scratched and marred furniture but never informed us that they were taking steps to have a third party service repair them I called the repair service myself to be assured that the work would be scheduled for 1/6/ They have given me little evidence of communicating their plansTheir general lack of responsiveness to our phone calls to find out progress in settling our claim was the main reason for our complaint They have yet to demonstrate a resolution that we are satisfied with other than to say they cannot settle our monetary claim until all other aspects are completed, eg ship undelivered items and repair the damaged furniture, are completeThey are holding us hostage to a process they defined and on a timetable which is uncertain Regards, Douglas [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the following exceptions 1) I want to know prior to 1/13/what the settlement amount of my claim will be in dollars Basicallly, what will I be paid for the broken items less the deductible in the insurance2) I want to know if Twin Oaks Moving will pay for professionally cleaning the lost rugs they located in their warehouse where they have been for the past months Regards, [redacted]
We did deliver Mr [redacted] household goods out of our warehouse on 8/1/15, however, we send a letter to Mr [redacted] on August 10, to notify him of an outstanding balance on his storage account of $ We did not hear anything from Mr [redacted] until his claim form was received in our office on October 7, at which time we sent him a send notice informing him of his balance dueFinally on 11/8/four months after his delivery, Mr [redacted] paid his balance and we were now able to move forward with his claim We sent the claim to a third party inspection company on 11/18/and an appointment was scheduled with Mr [redacted] for 11/24/right before the Thanksgiving Holiday weekendI was not able to review it until the following week at which time I forwarded approval to the third party repair company to complete repairs on 12/7/ Mr [redacted] has set an appointment with that company now for January 6, I have found the missing items in the warehouse and I am in the process of scheduling delivery of those items
Complaint: [redacted] I am rejecting this response because: Twin Oaks moving has not delivered any of the items that were reported lost in their warehouse when they moved our furniture in on 8/1/ They were aware of those items on the date of delivery and made no effort to contact us until we filed our claim and paid the balance for the moved Regarding the broken glass items reported to them on the date of move in on 8/1/15, they have made no effort to pay for them pending resolution of other items in our claim, even though the moving crew acknowledged the items were not packed properly and arrived broken As they stated, they finally contacted us regarding repairs to the scratched and marred furniture but never informed us that they were taking steps to have a third party service repair them I called the repair service myself to be assured that the work would be scheduled for 1/6/ They have given me little evidence of communicating their plansTheir general lack of responsiveness to our phone calls to find out progress in settling our claim was the main reason for our complaint They have yet to demonstrate a resolution that we are satisfied with other than to say they cannot settle our monetary claim until all other aspects are completed, eg ship undelivered items and repair the damaged furniture, are completeThey are holding us hostage to a process they defined and on a timetable which is uncertain Regards, Douglas [redacted]