Twin Oaks Realty, Inc.

I am rejecting this response because:
When my mother called at 11:00 pm she said a tree fell on her roof not a "limb". When my mother called my brother she said a tree fell! Why would my brother come over to her place if a limb fell? How Would Twin Oaks know it was safe if nobody came out until 6:00 the next day. If a handy man was on site why didn't he come over to check it out if he was already there?  Also another tree that fell next to the apartment last year and it is still laying where it fell. Thank you.

Upon receiving the emergency call at 11pm; the tenant informed me that a limb fell on her roof. It was ascertained during that interview of the tenant, that she was safe. The tree had not punctured the roof and there was not any immediate danger. Upon arriving at the office on May 2, 2017, I...

personally, contacted the insurance company as well as Barberton Tree Service. Barberton, was behind in work load and assisted us in reaching out to local venders to find a reputable company to help us as quickly as possible. We did have a “handyman” on site to complete work in another unit and we did ask him to take photos for our insurance company while he was there. The “limb” was a very large tree that was more than a single person could remove and required a professional tree service to remove.   We did explain to Helen, our tenant, that we do not employ any contractors and that we are working to get them out as soon as possible to her unit.  She did have her daughter contact us as well as her neighbor, Ann and I believe that we attempted to give them an overview of how our services work.  Both Helen and Ann have lived in our development and understand that we hire outside venders to handle these situations; so it was surprising to our staff that she was confused.  We are very lucky to have the good relationship with Barberton Tree Service that we could work with them to resolve our challenges as quickly as possible. McKenzie Tree Service cut and removed the tree on May 3, 2017.   Safety is always our first concern for our tenants; we regret not updating Helen and her family of all the activities that we were taking place throughout the day to assure that she was safe and the structure was safe.