Sign in

Twin Oaks Riding Academy

Sharing is caring! Have something to share about Twin Oaks Riding Academy? Use RevDex to write a review
Reviews Twin Oaks Riding Academy

Twin Oaks Riding Academy Reviews (1)

Review: Today was my daughters first day at Horse Camp. I stayed and watched the entire time. She was only an actual horse for 6 minutes out of 3 hours. I them watched her go into a room to do a craft that resembled crafts she did in preschool and she is going into the 4th grade. After that she was sat at a picnic table to have a Popsicle. The kids were left alone, no interacting of any kind with any adult. The kids were putting their heads on the table because they were just left there for quite a while after finishing their treats. For the next 2 hours I watched my child follow a teenager around and helping her do work. The teen barley spoke 2 words to any of them unless it was to correct them or tell them to move. They were put in the tack room by themselves for lunch. Again zero interaction, they weren't taught anything today. My daughter was bored silly and we both were extremely disappointed with every aspect of this camp. There were 7 kids in her group and your website states no more than 5 per group. Because there were too many kids even the chores they were doing not everyone got to participate. I feel like I paid $300 to have any daughter help your teen worker with her work in the scorching heat and she received a Popsicle and 6 minutes on a horse as her reward. I watched how when the parents started showing up you had the teens bring the horses out in the middle of the field so the kids could groom them but they had just done that very same thing 15 minutes prior to the parents getting there so it was obvious it was just for show.

We will not be returning to the camp and I would expect to have my money refunded minus the $60 dollars for today. The website makes this camp sound really good but it's one of the most misleading descriptions I have ever read when researching camps.

These kids deserved better today and if your camp guides don't want to teach the kids anything or even interact with them at all I would suggest finding ones that do.

[redacted]Desired Settlement: I would like my money back minus the one day my daughter attended. The total was $310 and I am requesting $250 be refunded to me.

Business

Response:

August 18, 2014Dear [redacted]:I received your hard copy letter today and I am sorry for the short delay in responding. The Revdex.com's letter outlining the concern was initially misdelivered to an incorrect address. Future corresopndence should be delivered to the address listed on this letterhead.The customer's daughter attended the first day of camp on July 14th, but did not attend the camp for the rest of the week. Because there was no contact from the customer that week, we were not aware of the nature of her concerns. The customer made no contact with me by phone or email until her husband called and left a voice mail on July 21st, one day after she filed a complaint with the Revdex.com. I called him back and he requested a pro-rated refund of $250.00 for the four days that they did not attend. I mailed a refund check in the requested amount to the customer the next day on July 22nd. A copy of the cleared check is attached for your review.If there are any further questions, I would be happy to respond.Sincerely,Nancy SOwner

Check fields!

Write a review of Twin Oaks Riding Academy

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Twin Oaks Riding Academy Rating

Overall satisfaction rating

Description: Schools - Academic - Special Education

Address: 21002 Rostormel Court, Ashburn, Virginia, United States, 20147

Phone:

Show more...

Web:

twinoaksriding.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Twin Oaks Riding Academy, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Twin Oaks Riding Academy

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated