Twin Oaks Software Development, Inc. Reviews (8)
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Twin Oaks Software Development, Inc. Rating
Description: Computers Hardware, Software & Services
Address: 1463 Berlin Turnpike, Berlin, Connecticut, United States, 06037
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Complaint ID#: ***
Company Name: Twin Oaks Software Development, Inc
Company Contact Name: ** ***
Company Contact Phone: ###-###-####
Company Contact Email: **No Response**
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Consumer's Name: *** ***
Revdex.com Staff Member (if you know): **No Response**
Complaint Information: We apologize for the error in adding the service feeDue to banking regulations, we have certain stop gaps in place to prevent certain returned bank accounts from being submitted in future billing monthsThese protections stopped the billing of Ms*** account in error, which automatically added the service feeThe service fee has been waivedThe amount due is the monthly dues payment of $We have made attempts to reach Ms*** and, to date, have been unable to talk to herOur billing systems have been updated and future monthly dues payments from this account should not be stopped for this particular reason againIt would be helpful if Ms*** contacted our Member Services Department toll free at ###-###-#### so we can assist in collecting payment of the monthly dues that remains outstandingThank you
Subject: Respond to a Complaint Form **COMPANYNAME**
Complaint ID#:
***
Company Name:
Twin Oaks Software Development, Inc
Company Contact Name:
** ***
Company Contact Phone:
###-###-####
Company Contact Email:
**No Response**
Consumer's Name:
*** ** ***
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
Twin Oaks Software Development, Inc("Twin Oaks") is the billing provider for *** *** in *** *** has also contracted with Twin Oaks to follon monthly billing accounts that return for any reasonAt all times, Twin Oaks acts at the direction of the staff of *** ***The staff at *** *** has reported the $service charge was paid at the clubThis brought Mr*** account to a zero balanceA paid in full letter will be mailed by Twin Oaks to Mr*** on November 18, It is our understanding that *** *** will be refunding the $service fee paid by Mr***, although that transaction would be handled directly between Mr*** and *** ***
Sent on:
11/17/2:03:PM
Complaint: ***
I am rejecting this response because:
Twin oaks still has not addressed, why there rep advised they would process the payment at our first phone contact and did not follow thoughAttention to detail has been missing in many points of contact with Twin oaksIncluding the misspelling of my last name in the response to the Revdex.comI have decided to cancel my membership with *** *** based on the fact that Twin Oaks is the processor of paymentsI'm have already found a new gym that uses a quality billing processor and where I can update my credit card info in person and pay the same day. It was unacceptable that a bill due for a nominal amount on the first of the month could not be processed for payment on the 3rd of the same monthInstead it was processed as a past due payment and a "collections" notice was mailed to me stating that I did not meet my obligationI provided good faith and consistent payments, It very unfortunate that Twin Oaks was not able to provide the same to their client *** ***
Sincerely,
*** ***
Complaint ID#:
10002646
Company Name:
Twin Oaks Software Development, Inc.
Company Contact Name:
MJ Laliberte
Company Contact Phone:
###-###-####
Company Contact Email:
[email protected]
Consumer's Name:
Kelly Chambers
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
Twin Oaks Software Development, Inc. ("Twin Oaks") is the software and membership billing provider for [redacted] Fitness of Middletown ([redacted] Twin Oaks processes the billing file as submitted by the staff of [redacted] and then follows up on accounts that return for any reason. At all times, Twin Oaks acts at the direction of the staff at [redacted]. The collection account for Kelly Chambers' returned membership payments was closed and returned to [redacted] on November 8, 2013 as the 150 day time frame contracted for Twin Oaks for follow-up had expired. Twin Oaks has not made any attempts to contact Kelly Chambers since November 8, 2013. It is our understanding that [redacted] requires a certified letter be mailed to the club to cancel the membership. The address for the health club is [redacted] CT 06457.
Sent on:
4/25/2014 1:05:32 PM
Complaint...
ID#:
10002646
Company Name:
Twin Oaks Software Development, Inc.
Company Contact Name:
MJ Laliberte
Company Contact Phone:
###-###-####
Company Contact Email:
[email protected]
Consumer's Name:
Kelly Chambers
Revdex.com Staff Member (if you know):
**No Response**
Complaint Information:
Twin Oaks Software Development, Inc. ("Twin Oaks") is the software and membership billing provider for [redacted] Fitness of Middletown ([redacted] Twin Oaks processes the billing file as submitted by the staff of [redacted] and then follows up on accounts that return for any reason. At all times, Twin Oaks acts at the direction of the staff at [redacted]. The collection account for Kelly Chambers' returned membership payments was closed and returned to [redacted] on November 8, 2013 as the 150 day time frame contracted for Twin Oaks for follow-up had expired. Twin Oaks has not made any attempts to contact Kelly Chambers since November 8, 2013. It is our understanding that [redacted] requires a certified letter be mailed to the club to cancel the membership. The address for the health club is [redacted] Middletown, CT 06457.
Sent on:
4/25/2014 1:05:32 PM
Very disappointed in the woman who answered the call at the phone number 1-800-847-0247. ... she was RUDE and quick tempered and HUNG UP on me ... I called to fix an issue over The wrong account number that they put thru to my account and I received a fee over the person who enters the info into the symstem didn't put in my entire checking account info and lacked the last theee digits it inturn automatically went into an account that I don't use nor put money into ... I asked who was paying my fee and I was SCREAMED at saying they are NOT with a whole list of reasons as to why my bank should forgive it !! Yeah ok !! And I still don't know if the issue of them fixing the proper account info .. so that this doesn't happen again !!! Extremely disappointed and apalled at how I was treated for THEIR mistake
Review: Notified of a missed health club payment with service charge. The I have no contact that indicates any service charge is applicable.
The error was on the part of the health club during ownership transisition. Twin Oaks was contacted twice about this and the club informed me that the service error was corrected. Twin Oaks was asked to contact me, but never did. Desired Settlement: I want the record of any missed payment removed, and notification that the error was an accounting error between the club and Twin Oaks.
Business
Response:
Business Response /* (1000, 5, 2013/03/25) */
Twin Oaks Software Development, Inc. ("Twin Oaks") processes the membership dues billing files on a monthly basis for [redacted] Club ([redacted]") and performs follow-up on accounts that return for any reason. Twin Oaks acts at the direction of the staff at NAC.
Mr. [redacted] sent payment by check to Twin Oaks for the monthly dues payment in the amount of $29.99. The service charge was waived.
Mr. [redacted]'s account is paid in full and current.
Review: In September 2014, I received a bill for 31.26 stating they were unable to draft from my saving account. I went into their memberservicenow website and updated my information and they drafted my account for 31.26 without any issues. This amount cleared from my savings on September 16, 2014. How is it they were not able to draft from the same account on October 1, 2014. The information is still the same I have not changed any information. I have over 700.00 in my account. I am not paying them for something that is clearly there error. I will pay 21.26 but not the 10.00.Desired Settlement: I want them to stop trying to take peoples money and waive the 10.00 fee. I will pay what I owe 21.26.
Business
Response:
Complaint ID#: [redacted]
Company Name: Twin Oaks Software Development, Inc.
Company Contact Name: [redacted]
Company Contact Phone: ###-###-####
Company Contact Email: **No Response**
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): **No Response**
Complaint Information: We apologize for the error in adding the service fee. Due to banking regulations, we have certain stop gaps in place to prevent certain returned bank accounts from being submitted in future billing months. These protections stopped the billing of Ms. [redacted] account in error, which automatically added the service fee. The service fee has been waived. The amount due is the monthly dues payment of $21.26. We have made attempts to reach Ms. [redacted] and, to date, have been unable to talk to her. Our billing systems have been updated and future monthly dues payments from this account should not be stopped for this particular reason again. It would be helpful if Ms. [redacted] contacted our Member Services Department toll free at ###-###-#### so we can assist in collecting payment of the monthly dues that remains outstanding. Thank you.