Twin Owls Steakhouse

We value customer feedback and this complaint is very important to usWe are prepared to resolve the concerns of this customer to the best of our abilityTwin Owls Steakhouse leads a team capable of handling the good and unpleasant experiences our customers may experienceWe certainly appreciate
it when we are given the opportunity to solve issues immediatelyThis allows us to make recommendations and to guide customers to a product that they are happy withWith care, our staff can help turn the experience around without causing discomfort to the customerThe particular ad in reference to this complaint was placed to be a sample of what we have to offerThe ad mentions at the bottom, to view our most current menu onlineWe publish all up to date and current information at www.twinowls.net, where customers can find our menus (with current pricing), events, directions, hours of operations and online reservationsWe do our best to direct customers to that siteWe do not discredit the disappointment this customer experienced with the product, the overall experience or advertising methodsCustomer complaints and feedback are of value to Twin Owl SteakhouseAs this allows up to know what our customers are experiencing and what their expectations areWe are committed to resolving this complaint in a form of a refund as requested

Revdex.com:
As there are other customers who have posted online reviews very similar to this complaint, and to help future customers with what I feel is a more pervasive problem at this business, I have urged other customers with similar experiences to file Revdex.com / CoC  complaints.This should help the business become adequately motivated to find a realistic, long-term solution.
I have reviewed the response made by the business to Revdex.com.  The proposed resolution is acceptable.
Thank you for your assistance in resolving this matter.Regards,
[redacted]