Twin Rivers Roofing & Construction

Hello Ms [redacted] We are in receipt of your letter regarding the complaint filed by Mr [redacted] Twin Rivers Roofing did install a new roof in January of In June of we returned to inspect for a leak reported on the front left side of the roofAt that time, there was no shingles missing according to the service ticketIt was thought that wind driven rain had leaked through the ridgeventThe area was caulked to prevent further leakingIn August of 2016, Twin Rivers received a call about leaking in the same area that had been serviced in the pastDue to the wind driven rain, Twin Rivers suggested that we remove the ridgevent and shingle over to prevent the wind from getting up under the vent and stop further leakingWe installed 30' of shingles and 30' of black trim coil to close off the ventThis was done at no cost to the homeownerCurrently, the leak the [redacted] are experiencing is due to wind damageThe shingles have been blown off in multiple areas which is now causing the roof to leak againThis spring and summer storms have been severe in the areaI have inspected the property personally and found that the entire area including the [redacted] home has missing shingles and damageThis type of damage is not part of our warrantyI have attached pictures of the roof that show the areas I am talking aboutPlease note that the shingles were nailed properly and sealed in accordance with manufacturers specificationsIt is my opinion that Twin Rivers has been more than accommodating to our past customer and has even incurred additional costs by removing the ridgeventMy staff has left message after message trying to get in touch with the [redacted] on their home number and called countless times on the cell number given to usAs it stands, Twin Rivers can repair the roof but it does not come under our warrantyI encourage the [redacted] to get in touch with my office to schedule a time for the repairWe can give them an estimate for the repairWe also recommend they contact their insurance company to file a claim for wind damage to their property Regards, Jacqueline F [redacted] Office ManagerTwin Rivers Roofing

I have received a response from Twin Rivers Roofing who alleged the roof is leaking due to missing shingles from wind or storm damage I feel they are still liable for repair as since they initially applied the roofing material, they have had to return to the residence almost every year to make a correction ***, a technician, came to inspect and perform repairs in the past and even acknowledged the roofing work had not been done properly Therefore, if the roofing materials had been properly applied, we still would not be experiencing these problems I want them to fix what they botched up from the beginning