Twin Termite Pest Control & Construction

Twin Home Services provides the residential home owner and real estate community around home inspections a yearThese inspections are meant to be informational inspections to provide the home owner as much information about a home as possibleThese inspections are not meant to take liability for the home and any defects past or presentWith that said, at Twin Home Services when an issue is brought to us that we may have missed in an inspection we will work quickly to bring resolution to the issueIn this case the home owner had already identified that there was a hole in a pipe that our inspector missedIf the inspector would have seen a hole in a waste line he would have very clearly called that as an issue as this is obviously a basic function of a waste lineAfter taking residence in the home, the new home owner noticed that the waste line was leaking waterHe contacted Twin Home Services and we quickly went to the property and concluded this is something we should have seen in our inspectionEven though this is not our responsibility to repair items we miss, in this case we agreed to repair the hole in the pipeWe sent our repair crew out the following Tuesday and while repairing the pipe they identified that the pipe was cloggedThey attempted to unclog the pipe but where unsuccessfulWe contacted the home owner that afternoon and he said he had a plumber already look at it and this plumber said he would fix the clog for no more than $We agreed to just pay for the plumber the home owner had already found at a greater cost than the original inspection fees of the home inspectionWe then were contacted again from the home owner saying that his plumber could not clear the line and that the line was crushed under the slabEven though this is very clearly an issue way beyond our responsibility we again returned to the home and used our industry connections to obtain a contract from US Trenchless to repair the line for half of what it would normally costThis simple miss cost Twin Home Services approximately $in labor and invoices, the cost of his inspection fee, and many hours of time from our staff to arrange all these repairs in a timely mannerAll of this was carried out and identified within days of the home owner bringing this to our attentionThe subsequent delays in resolving this matter came from the home owner not taking action on the contract we negotiated for himWe take much more responsibility in these cases than any other home inspection company; our customer satisfaction is paramount to us and deeply saddens us when we fall short

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We are very sorry you had an experience like this with our companyThis warranty did go into our standard protocol of collections, however it is an optional warranty and we have removed all account balances associated with this warrantyAgain, we would like to apologize and thank you for your business

My name is [redacted] , and I am the marketing coordinator at Twin.We've interacted extensively with the customer since this was posted to the Revdex.comAs a result of a conversation between the customer and [redacted] , our service manager, all of the rodent repairs were redoneWe also are offering a courtesy pest service to compensate for the inconvenience.As per the customer's last conversation with ***, the issues addressed in the original complaint have been rectified and the customer is satisfied with our level of response