Twin Value Optical

I am the doctor and the owner of Twin Value OpticalI was made aware of this situation about one week agoIt was handled by office staff initially, and then it was brought to my attentioncontact the optical lab which makes the glasses (or the insurance company involved) and ask for new lenses In almost all cases new lenses are made at no charge to patient or doctorUnfortunately we were told that the Medicaid-based insurance company would not offer this serviceWe were asked if the patient's vision was corrected properly for distance and near, as is the case with the original lenses, and it wasThe problem was with mid-range (computer) vision, and they didn’t seem to careI knew at this point that the patient was charged $plus taxThere were now a few days that would pass as we would need to buy and prepare new lensesI suggested to my staff to offer a partial refund approximately 30%However, I was met with resistance from my staff because they felt that they were trying to be helpful, but were treated very disrespectfullyI understood that it was possible to have made the better lenses from the beginning, so I told my staff to try to disregard the way they were treated and offer the refund anywayWhen the patient came in to get the glasses, she felt the need to insult everyone who was trying to help her, and I was told not to reward her rude behaviorIn the end I feel that my staff acted correctly, and we have actually been much undercompensated for our servicefor the $ that she paid, I did her eye exam and oversaw the making of pair of glassesNow I respond to Revdex.com and Angie’s List complaintsFrankly I have better things to do with my time.C.RDeCastecker, 0.D."

Consumer responded by phone-**Ms*** She confirmed her complaint stating that, at the initial visit, she told him that she has had progressive lenses and she answered all questions that the doctor asked She was told that she should be able to see the computer through the top lens of the new bifocals After picking up the glasses, she began getting headaches and was unable to see the computer screen She brought them back to the Doctor and he tried to run it through insurance, but they would not pay for a misdiagnosis The doctor's office stated that *** should have told that she needed trifocals (*** stated that she is not a doctor and how should she know) The doctor required $to remake the glasses *** was upset but paid *** was never told about a 30% discount She picked up the new trifocals and they work perfectly She wants the $refunded because it was the doctor's fault

Consumer responded by phone-**Ms*** She confirmed her complaint stating that, at the initial visit, she told him that she has had progressive lenses and she answered all questions that the doctor asked She was told that she should be able to see the computer through the top lens of the new bifocals After picking up the glasses, she began getting headaches and was unable to see the computer screen She brought them back to the Doctor and he tried to run it through insurance, but they would not pay for a misdiagnosis The doctor's office stated that *** should have told that she needed trifocals (*** stated that she is not a doctor and how should she know) The doctor required $to remake the glasses *** was upset but paid *** was never told about a 30% discount She picked up the new trifocals and they work perfectly She wants the $refunded because it was the doctor's fault

I am the doctor and the owner of Twin Value OpticalI was made aware of this situation about one week agoIt was handled by office staff initially, and then it was brought to my attentioncontact the optical lab which makes the glasses (or the insurance company involved) and ask for new lenses
In almost all cases new lenses are made at no charge to patient or doctorUnfortunately we were told that the Medicaid-based insurance company would not offer this serviceWe were asked if the patient's vision was corrected properly for distance and near, as is the case with the original lenses, and it wasThe problem was with mid-range (computer) vision, and they didn’t seem to careI knew at this point that the patient was charged $plus taxThere were now a few days that would pass as we would need to buy and prepare new lensesI suggested to my staff to offer a partial refund approximately 30%However, I was met with resistance from my staff because they felt that they were trying to be helpful, but were treated very disrespectfullyI understood that it was possible to have made the better lenses from the beginning, so I told my staff to try to disregard the way they were treated and offer the refund anywayWhen the patient came in to get the glasses, she felt the need to insult everyone who was trying to help her, and I was told not to reward her rude behaviorIn the end I feel that my staff acted correctly, and we have actually been much undercompensated for our servicefor the $ that she paid, I did her eye exam and oversaw the making of pair of glassesNow I respond to Revdex.com and Angie’s List complaintsFrankly I have better things to do with my time.C.RDeCastecker, 0.D."

I am the doctor and the owner of Twin Value Optical. I was made aware of this situation about one week ago. It was handled by office staff initially, and then it was brought to my attention. contact the optical lab which makes the glasses (or the insurance company involved) and ask for new lenses....

In almost all cases new lenses are made at no charge to patient or doctor. Unfortunately we were told that the Medicaid-based insurance company would not offer this service. We were asked if the patient's vision was corrected properly for distance and near, as is the case with the original lenses, and it was. The problem was with mid-range (computer)  vision, and they didn’t seem to care. I knew at this point that the patient was charged $85 plus tax. There were now a few days that would pass as we would need to buy and prepare new lenses. I suggested to my staff to offer a partial refund approximately 30%. However, I was met with resistance from my staff because they felt that they were trying to be helpful, but were treated very disrespectfully. I  understood that it was possible to have made the better lenses from the beginning, so I told my staff to try to disregard the way they were treated and offer the refund anyway. When the patient came in to get the glasses, she felt the need to insult everyone who was trying to help her, and I was told not to reward her rude behavior. In the end I feel that my staff acted correctly, and we have actually been much undercompensated for our service. for the $89.88  that she paid, I did her eye exam and oversaw the making of 2 pair of  glasses. Now I respond to Revdex.com and Angie’s List  complaints. Frankly I have better things to do with my time.C.R. DeCastecker, 0.D."