Twine Construction,LLC

Complaint: I am rejecting this response because:I did not receive the $Amazon gift card Regards, [redacted] E***

Dear Mr***, Thank you for bringing your concerns to our attentionI sincerely apologize for the difficulties you've experienced with your recent Musicorder The "1-click" feature is owned by Amazon.com and allows a customer to make an online purchase using payment information that has previously been entered by the userMusicdoes not have scripted images that create a "1-click" order, as we do not have the capability of storing billing and shipping information outside of our own websiteBoth google shopping and Amazon.com do, however Based on the information that was provided by Amazon, your order was placed on July 5th and shipped from Musicon the same dayWe received cancelation requests from Amazon between July 5th and 6thWe responded informing you that we were unable to cancel an order that had already been shippedWe recommended that you simply refuse the order upon delivery or contact us for a return request once the order was receivedAccording to the tracking information, your order was delivered on Tuesday, July 11thIf you would like us to create a return, please let me knowYour refund will be released upon receiving your return Additionally, you can edit your Amazon "1-click" ordering settings by visiting the link belowhttps://www.amazon.com/gp/help/customer/display.html?nodeId= If you have any other questions or concerns, please do not hesitate to contact me W [redacted] Customer Service Supervisor

Complaint:
I am rejecting this response because: The item was listed for sale at $and I completed the purchase at that price Every store I've ever dealt with has honored the price an item was marked Not one has ever told me "sorry we decided to cancel your order"
Regards,
*** E***

Complaint:
I am rejecting this response because: The item has been delivered and I am requesting that Amazon and/or Musicimmediately provide a shipping label so I can return this item and get the refundMusichas requested I pay for return shipping and that is not acceptable to me right nowI am asking that Musicprovide a shipping label or coordinate with Amazon to do so. This was an accidental order or possibly a result of malware, I was unaware that a "1-click" order was triggeredI tried to cancel the order both before, and during transit of shippingI was unsuccessful and because of not planning on actually buying this item which I have no use for at this time, my bank account was over-draftedI work all day and was not able to stay home and "refuse delivery", like suggestedBecause my bank account was over-drafted with fees and a 250+ dollar purchase, paying for shipping this large item back to Amazon is not an optionI would like a refund immediately and need to ship it to do so.I've been told by one rep it was an accidental click order and I was eligible for an Amazon A-Z guarantee and by another rep that I would have to call my bank and have them issue the credit...I had already told my bank Amazon's seller was handling this orderAlthough I wanted it cancelled before arrival for a prompt refund, the packages have now arrived and at this point I am fine shipping it back with a free label so I can move on from this. Please provide a free Express shipping label so I can return the item as quickly as possible, get my refund, and move onI will gladly forget about this experience and mark it as resolved once I can receive a quick refund.Sent from my iPhone
Regards,
D*** ***

Dear MrS***, Thank you for bringing your concerns to our attentionAs you're aware, there was an unfortunately timed pricing error with several listings on Music that affected products sold on our Amazon.com store frontsThe error was caught and fixed, but regrettably, all
impacted orders have been canceledThe error was entirely on the part of Music We have confirmed that this was an isolated incident and have already taken all necessary steps to ensure that it will not happen againWe sincerely apologize for this inconvenience and appreciate your understandingIf you have further questions or concerns, please feel free to contact me directly. W*** ***Customer Service Supervisor

Dear MrE***, Thank you for bringing your concerns to our attentionAs you're aware, there was an unfortunately timed pricing error with several listings on Music that affected products sold on our Amazon.com store frontsThe error was caught and fixed, but regrettably, all
impacted orders have been canceledThe error was entirely on the part of Music We have confirmed that this was an isolated incident and have already taken all necessary steps to ensure that it will not happen againWe sincerely apologize for this inconvenience and appreciate your understandingIf you have further questions or concerns, please feel free to contact me directly. W*** ***Customer Service Supervisor

Dear Mr. E[redacted], Thank you for your response. We recognize that this is a disappointment for our customers and hope that you can understand that it is not possible for us to sell the GSRM20 Mikro Short-Scale Bass Guitar (originally priced at $179.99) at the $112.94 pricing error. As a token of our goodwill, we have provided a $20 Amazon gift card to use on Amazon.com. You should have received the gift card to your email address that was used at the time of the order. If you have further questions or concerns, please feel free to contact me directly. W[redacted]Customer Service Supervisor

Dear Mr. [redacted],   Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you've experienced with your recent Music123 order.  The "1-click" feature is owned by Amazon.com and allows a customer to make an online purchase using payment information...

that has previously been entered by the user. Music123 does not have scripted images that create a "1-click" order, as we do not have the capability of storing billing and shipping information outside of our own website. Both google shopping and Amazon.com do, however.   Based on the information that was provided by Amazon, your order was placed on July 5th and shipped from Music123 on the same day. We received 3 cancelation requests from Amazon between July 5th and 6th. We responded informing you that we were unable to cancel an order that had already been shipped. We recommended that you simply refuse the order upon delivery or contact us for a return request once the order was received. According to the tracking information, your order was delivered on Tuesday, July 11th. If you would like us to create a return, please let me know. Your refund will be released upon receiving your return.   Additionally, you can edit your Amazon "1-click" ordering settings by visiting the link below. https://www.amazon.com/gp/help/customer/display.html?nodeId=468480   If you have any other questions or concerns, please do not hesitate to contact me.   W[redacted] Customer Service Supervisor

Dear Mr. [redacted], Thank you for your response. Based on the UPS tracking information, you have refused the 3 packages that were delivered on Tuesday, July 11th. Music123 provides a 45 day satisfaction guarantee for all of our products. Once received,  your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. Additionally, customers who return an item for remorse reasons are responsible for covering the return shipping cost through the carrier of their choosing. Since you refused the packages, you avoided return shipping fees from UPS and Music123 will be billed to cover the charges. We are willing to waive the return shipping fees, however, the original postage fee (based on weight and delivery location) will be deducted from your refund amount. This fee amounts to $25.99. To view our complete return policy, please visit the Music123 storefront on Amazon.com or follow the link below. https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled...⇄ you have any other questions or concerns, please do not hesitate to contact me. W[redacted]Customer Service Supervisor

Complaint: 12261 830
I am rejecting this response because:I did not receive the $20 Amazon gift card
Regards,
[redacted]