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TwinTown Fitness

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TwinTown Fitness Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rhodes Towing has denied any responsibility for the lost Key Fob and was unprofessional once again in the response. I would appreciate the Revdex.com's review of the response. There has been no offer or understanding since the beginning regarding this matter. Rhodes Towing stated they were not contacted by AAA after the original request of the Key Fob location. Due to Rhodes Towing's claim, I followed up with AAA and was informed they do have the documentation of speaking Rhodes Towing (with documentation of whom they spoke with, and how the conversations went) a minimum of 3 times regarding this matter. I still request Rhodes Towing takes responsibility for the lost Key Fob as they were the last known persons with my property.
Regards,
[redacted]

I apologize that she feel as though we have been unprofessional. I in fact did receive contact from AAA but not until AFTER I responded to the first complaint which tells me that AAA was contacted after I made the customer aware that we had not heard from AAA. I have been in contact with my field rep as well and we have been told that the customer was informed back on January 23 that her claim was denied because there is no way to say that we were the last ones with the key fob. Had Midas checked their cameras immediately following the tow we would have been able to resolve this in a timely manner and would have been able to determine that my driver left the keys where we have many times before. Unfortunately their videos have been rerecorded over. We would have absolutely no reason not to drop off the key fob at Midas. The driver that did the tow has worked for me for quite a while now and have never had an incident like this in the past. Had he forgotten to drop off the fob he would have been more than happy to drop it off first thing in the morning but the fact is that he didn't have it. We have been in business for more than 40 years and customer service is the heart of our company. We also have been a AAA provider for a majority of this time and have received many awards from them regarding our service most recently being The Service Provider of Excellence award in 2017. Taking responsibility is not an issue when things happen out of our control, but I don't feel as though this is one of them situations. There is a possibility that Midas miss placed or even possibly drove over the key fob due to the fact that they drop on the shop floor when put through the key drop. There is no way that the customer can say we were to blame 100%. As she stated she wasn't there.

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Address: 723 W 26th Street #1, Minneapolis, Minnesota, United States, 55405

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