Twisted Roots Industries Reviews (%countItem)
Twisted Roots Industries Rating
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This company approached me about fixing my roof at my business that could possibly have had hail damage like the business across the street had and they just re-roofed. I asked if they did construction work as well and the contractor told me they did. I told them I had an open claim on my bathroom at my house. He said they were able to do the job. The job at my home required mold remediation removal and repairs. While they worked on the job at my home I opened claims on the roof for my business and my home.
After being in a hotel for almost three weeks while they did mold remediation I came home to work that looked sub par. I contacted the contractor and asked if they had pulled permits for the job or had the city inspector out and did not get an answer to that question. They redid the sub floor part of the job. Since sub floor and walls were not done properly I fired them on October 20th. I asked the contractor at that time to leave my house key in my mailbox at my house or business and text me when he did.
The next time I heard from him was on the 22nd asking for the tools they had left at my house and a check for the work that had been done. They had emailed me an invoice for the work done at my house. I was being charged for some things that had not been done on that invoice. I had already paid the deductible and full amount due for the roof at my business and had not yet received an invoice for it. I responded to him on the 24th about the contracts I had signed and not received a copy of as promised a picture of the beam they said they worked on under the bathrooms andthe 27th of a blurry illegible picture of the contract for the bathroom job. I responded on the 28th that I couldn't read it and I need them to fax it to me. I received an email back that day that she would my house key. I received a text from an employee about getting the tools back that they left at my house. I told her I had not received the documents I had asked for or my house key. I received an email on send a fax of the contract for the bathroom over and get the contractor to deliver my house key. I sent another email reiterating my requests letting them know they would not receive payment or their tools until I received my copy of both contracts I signed with them ,invoices for both jobs they had started a picture of the support beam under the bathrooms they said they had repaired and my house key. I received a call that I missed and voicemail on the 28th from the contractor that he wanted to bring my house key and talk. I had requested over a week before that for him to drop my key off in my mailbox. After receiving another phone call and voice mail on the 29th requesting to drop off my house key and talk I sent another email asking that the contractor not come to my work to talk while I was working as it was not professional. I requested in that email for the company to drop the documents and key at the front desk. I received a phone call from the owner of the company later that morning. I requested that he fax and email the documents I had been asking for after he asked the way I would prefer them sent. He told me he would fax and email the documents I was requesting but I would not receive my house key until they got their tools back and we could exchange them at the same time. I agreed to that. After I checked my email at lunchtime and did not see an email as stated by the owner. I called him back. He told me he was sending someone to drop off the documents. Later that day someone from the company came into my business told my receptionist he would not be dropping off documents. He said it had become a legal matter at that point and if he left without speaking with me the Marshall would be called and they would be filling felony theft of services on me. After our very unprofessional encounter that I had to take outside I told him I was not planning on not paying them I needed my invoices and time to be able to establish what I owed them and told him I had told the owner in our phone call that morning that I would be free to discuss things after work after 6 that day. He told me he had all the documents I was requesting and my house key but he would only leave the invoices for the bathrooms and the roof at my business with me at that time he would not give me my house key back. I felt the need at that point to get a locksmith out to change my locks at my house since it had already been a week and a half since I had fired them and not only were they threatening to call the law on me they refused to return my house key to me.
Later that day both he, the man that confronted me at my job, and the contractor showed up before 6 very confrontational. After an hour of discussion they agreed they were billing me for things they had not done but there were also other things that were not agreed upon. The owner via phone said they would revise the invoice and would proceed with filing theft of services it they did not receive payment by 9:00 the next day. They later moved the deadline to 12:00 since they had not sent a revised invoice to me.
The invoice for the roof at my business was later proven by the field adjuster from the insurance company to be also charging for things not done. Since that day on both invoices there are things that are being charged that have not been done or have been done improperly. They are still demanding payment for all of those things or they will file theft charges. I have not been able to verify the mold remediation was done right and completely and the company has failed to follow proper protocol to show that. I received numerous threatening emails about my refusal to pay, which never happened, that if they did not receive payment within a few hours that would mean refusal to pay and they would file two counts of felony theft of services on me.
I then received the invoices at both my business and my home via certified mail on November 15th. I have received phone calls and voicemails both on December 4th and the last one on the 6th saying they will come down a little on the amount to avoid litigation. In one message on the 6th gave me until 5:00 that day to respond then called back a little over an hour later at 2:35 to tell me that my non response was taken as refusal to pay and would cause them to file charges and send the matter to litigation. The mold remediation has not been properly verified by this company according to state requirements. At this point I am not sure what I owe them.
This company has not only done work that is questionable, billing me improperly but has had unreasonable deadlines that they have required in order to not file charges or litigation when there has not been time to look at everything. It seems they are taking advantage of the fact I am a single woman with threats and aggressive tactics that have been witnessed by people both at my place of business and at my home as I had an appointment with another contractor to get someone else to do the job properly when they arrived at my house early on the 29th of October. The insurance companies will not pay twice for something just because it was done wrong the first time. I would like to pay them what I owe them but that still needs to be established. I plan on deducting the cost of the locksmith along with the items that were done improperly as well as the cost to have it torn down to have it done right. I would like to avoid litigation and resolve this matter with the company in a way that is fair to both me and the company.
This is being taken care of leticiously through litigation at this time. We understand Mrs. may have derisive things to say about Peak Performance, however we hold these accusations to be misrepresentative of true occurrences of what really took place. We currently are not at liberty to discuss any of the matters because we are being legally represented. We would love to say more in our defense over the differences, however can not at this time.
Complaint: ***
I am rejecting this response because:My reason to get the Revdex.com to intervene is to mediate the situation. This company has done nothing to prove mold remediation as required by law. This company has continued to threaten me throughout this process.
Regards
Almost the entirety of this written complaint is inaccurate and misrepresented through false allegations and discrepancies in even the smallest truths.
Ms. has utilized our services and has refused to pay for them in full. We will be filing theft of services and the court system can then disclose any of the information through public record as they see fit. As of this moment we have detailed notes and audio recordings of all of our transactions and should she choose not to retract these false statements from this website, and it does get printed as a false allegation of services we will sue for defamation the moment she has completed serving her sentence for theft of services.
These are not threats, they are clear and accurate representations of lawful events that can occur for infringements on a grieved party.
Peak Performance DFW
Complaint: ***
I am rejecting this response because:
In Response the Peak Performances responses to my complaint filed through the Revdex.com being inaccurate, misrepresented, having discrepancies and false allegations, I have attached all of the corroborating evidence that I have through text, pictures and emails as I indicated at the time the complaint was filed. As shown in emails the day after I had received the invoice for the job on the roof, with discrepancies that they later agreed to remove some of, I was receiving threats to pay by the next day at noon the day after the encounter at my job where I was told if I did not pay on the spot in the middle of workday without time to even look at the invoice for the roof ( which was found later to have discrepancies) or the chance to discuss the discrepancies on the invoice for the bathroom job they would consider that refusal to pay and if they did not leave with a check they would call the Marshall to arrest me for two counts of felony theft of services and later that day at my home stating both in person by ***, and on the phone and through email by *** that I was refusing to pay which simply did not occur. For each job they worked on for me they charged me for things they didn’t do. If anyone is making false accusation its this company. They have failed to provide proof of mold remediation that is required by law. I will not just take on their word of their “onsite team” to substitute for a certificate of mold remediation. I will also be including names phone numbers and emails of people for you to contact to ask questions about the matter.
*** the field adjuster for Central Insurance who inspected before the mold remediation.
*** Claims examiner for Central Insurance
*** Field adjuster who marked the invoice after inspecting the roof job finding things not done that were billed for on the invoice from Peak Performance.
*** Claims examiner for American Hallmark for the roof at the Shop
Revdex.com accredited- *** The contactor that I will work with to finish the bathroom job that can vouch that the work that has been done by Peak performance that is not up to code
Revdex.com accredited *** The contractor who witnessed and heard the way the Peak Performance contractors were treating me and threatening me at my home.
Attachment #1: 10/14/19-10/26/19 Screen shots of text messages between me and *** employed at Peak Performance
Attachment #2: 10/15/19-10/20/19 Screen shots of text messages between me and the contractor ***
Attachment#3: 10/22/19-10/29/19 Emails about the house key paperwork requested, tools, receiving voicemails from contractor about returning the house key and not having confrontation at job.
Attachment #4: 10/22/19 Invoice charging for mold remediation that has yet to be verified, remove and reset 2 toilets when only one was reset, remove replace sub floor that is not up to code, profit for a job not done properly
Attachment #5: Voicemail 10/28/19 ***: Although *** remained kind throughout the process he was trying to come to my work and have a conversation with me while I was working after not returning my house for over a week after I fired him.
Attachment #6: Voicemail 10/29/19 *** asking again to come to my work to bring my house key to me that I had asked him to drop off in the mailbox over a week prior.
Attachment #7: Voicemail 10/29/19 ***: I had asked via email 10/29/19 that the papers and key to my home be dropped off at the front desk at my work instead of having a confrontation while I was doing my job. I got a voicemail while I was working and later a phone call at the shop from ***. In the phone call that he asked which way would be best for me to receive the paperwork I was requesting. I asked him to send it to me via email and fax he agreed to that. He said we could trade the key and tools at the same time and I agreed to that and also let him know I would be free after 6 to discuss and make that exchange. Instead he later sent someone to interrupt my job to have a confrontation and threaten me.
Attachment #8: 10/30/19-10/31/19 Emails after aggressive and threatening encounters both at my work and my house with *** and *** and *** via phone, establishing while they were there to look at the job and compare it to the invoice, there were items being charged that were not done and needed to revise the invoice. I requested proof of mold remediation and was told they did that themselves and received no certificate or report.
Attachment #9: 10/30/19 Revised invoice for bathroom: although the invoice had been revised for things that were being charged and not done there still charging for mold remediation that has not been verified and for sub-par work that will need to be torn out and re-done.
Attachment #10: Emailed invoice for bathroom under net 30 terms with a due date in late November after all those threats of having me arrested for a felony.
Attachment #11: 11/26/19 I sent an email to my insurance company with pictures showing the poor quality of work.
Attachment #13: Voicemail 12/4/19 *** calling about working on discrepancies on invoice to avoid theft of services and litigation, which I did not respond to because it is our busy season during the holidays as a hairstylist.
Attachment #14: Voicemail 12/6/19 *** calling on our busiest day of the week at 1:12 PM to inform me if I did not call back by 5:00 that day they would proceed with filing theft of services and litigation that next Monday.
Attachment #15: Email formal notification if payment not made by 3pm theft of services would be filed.
Attachment #16: Voicemail 12/6/19 *** calling 2:35 saying they were taking my non-response which was well before 5 as an official statement of non-payment and I would be hearing from their attorney.
Attachment #12: Invoice marked by field adjuster after inspection of Peak Performances job done on roof. Showing a discrepancy of $1,415.52 for work not done.
Attachment #17: 12/9/19-12/12/19 I emailed the company about the discrepancies they were billing me for. They agreed that some things should be removed but not all the things the adjuster had stated they did not do. They finally sent me a copy of the contract for my roof that I had been asking for since October. And things about mold remediation that I don’t think has to do with what the Laws require from a certified mold remediation specialist to give to the homeowner or turn in for an insurance report. In this email along with the statements to the Revdex.com they repeatedly state that I and not being truthful, hence all the evidence.
Attachment #18: 12/9/19 Email to my insurance company to try to obtain any proof of verified mold remediation as required by law within 10 days of mold remediation. After speaking with my Insurance Claim Examiner a couple of times to attempt to get anything they may have turned into the insurance company for verification or proof of mold remediation being properly and thoroughly done I emailed him to see if he had any report turned in. After the agent spoke with *** at Peak Performance12-9-19 *** advised he would send the documentation within 24-28 hrs. After he spoke with him on 12-17 -19 *** advised that the companies clearance test was not complete due to being fired mi-way through the job, which is a different story then he told the agent previously and also from the response I received via email from *** 10-30-19 and a different story *** gave about submitting spore sniff tests to the insurance company before and during mold remediation and that he had turned the foggers of 10-8-19 which would be within the 10 days to complete the clearance test before they were fired on 10- 20-19. The insurance agent stated that normally companies give a clearance report during and after the remediation has been completed. This company has not and has continued to threaten me.
Attachment#19: Invoice emailed 12/31/19
Attachment #20 Screenshots of voicemail times and dates.
Here is all the supporting evidence that the statement I have made to the Revdex.com is true and correct, contrary to the statements followed by more threats from Peak Performance. The attempts of this company to bully and threaten me have continued and not ceased. Their aggressive strategy especially to a single woman has been nothing short of harassment. As I stated in my original complaint, the desired result is mediation through the Revdex.com and if not possible a warning to the public. Please let me know if you have any further questions on the subject.
Regards
Spoke with Tony E and Charles J after a bad storm. They were very helpful and were very patient with me. They explained everything and even dealt with my insurance company. My roof has never looked better! I would highly recommend their services.
Tony E and Charles J are amazing. They have helped in every step of the way to get my home repaired. They are knowledgeable, friendly and super helpful. I would recommend them to everyone needing repairs.
& *** visited our home July 3rd,2018. There was a 2.5-3 hour meeting at our kitchen table discussing each line item reported by USAA involving the damage sustained to two properties. Peak Performance has dragged out the process, cut corners & negated responsibility. Resulting in broken promises, incomplete projects and a multitude of setbacks, costing us, the homeowners, extra time, extra money, and severe unwanted and uncalled for stress. July 24th both roofs were started yet, One of our roofs remained unfinished for over a week, No drip edge was replaced & trim and painting remain unfinished to date. A pile of trash remain behind our pool house to date since July 30th. Our pool house door was replaced and was extremely difficult to open. I asked *** if they could come fix it, he sent someone to fix it but it still remains very difficult to open and shut. One stretch of fence was built to replace a wind damaged fence On July 30th. The fence to date is not completed and a large pile of trash is stacked in the backyard of our property. We selected garage doors on July 25th and were informed they would be installed in 2 weeks. Two different occasions we were told the garage order wasn’t received by the company when in fact the order was not placed at either time. This causing Peak Performance to rush order the doors. They arrived September 5th, and we received no notice of this. We reached out to *** to confirm delivery and installation were still scheduled for today, *** responded allowing us 1 hour &14 minutes notice before delivery of the doors. We had to take over half of a day off of work to meet the delivery at home just to discover the garage doors ordered were not the correct doors. We contact *** who we are told is the owner of Peak Performance. *** blamed the garage door company as well as us the homeowners for all of these errors. We initiated all of the calls to keep the line of communication open and expressed how important that is with our schedules. Peak performance did not keep their appointment times or dates that they had set with us to complete the tasks throughout this entire process. It has been very difficult to work with Peak Performance. We no longer trust them and do not feel comfortable having them on our property. We have received multiple legal action threats from ***.
The details of this matter are as follows:Complaint Involves:Contract Disputes Customer’s Statement of the Problem:*** & *** visited our home July 3rd,2018. There was a 2.5-3 hour meeting at our kitchen table discussing each line item reported by USAA involving the damage sustained to two properties. This sentence is true and correct. Peak Performance has dragged out the process, ---this was never intentionally done… the insurance claims process normally can take longer than what we have had to deal with on this particular claim cut corners ----I have never been made aware of what “corners were cut” and cannot agree to this being done at any time& negated responsibility ---I have never denied responsibility for what we are contractually obligated to in any of the instances I have spoken with Mr. Anderson.Resulting in broken promises, incomplete projects and a multitude of setbacks, --- All projects that were set to be completed and contracted for are complete. I am unaware of any promises made that were included in our contract and then broken costing us, the homeowners, extra time, extra money, and severe unwanted and uncalled for stress ---I am terribly apologetic for any undue stress caused from this experience. I cannot attest to any extra money that was cost to the home owner, as we have yet to be paid in full for services that we provided.July 24th both roofs were started yet, One of our roofs remained unfinished for over a week, No drip edge was replaced & trim and painting remain unfinished to date. --- It was explained that the shingle ordered was special order and not usually on our pallet of colors available to customers at no expense. There was a back order issue, however the home was covered in the appropriate temporary protective materials and no leaks occurred even after rain. A pile of trash remain behind our pool house to date since July 30th. ---It was told directly to our subcontracted vendor that it was to be left where it sat. Our pool house door was replaced and was extremely difficult to open. We were not made aware of this at any time other than now. I asked *** if they could come fix it, he sent someone to fix it but it still remains very difficult to open and shut. ---this is a fabrication of truth. One stretch of fence was built to replace a wind damaged fence On July 30th. The fence to date is not completed and a large pile of trash is stacked in the backyard of our property. Again, the vendor was told to leave this here. It is not my business to second guess why people want to keep their belongings. The fence was complete minus the caps, but we were told that we could not come back out to put them on.We selected garage doors on July 25th and were informed they would be installed in 2 weeks. Two different occasions we were told the garage order wasn’t received by the company when in fact the order was not placed at either time. This causing Peak Performance to rush order the doors. ----This entire previous passage is entirely incorrect. We had the doors in our possession and were scheduling the installation with the customer when they advised us they did not want to go with the original doors. We then explained that they were special order doors, and that because we had to utilize a different vendor that we did not have an account with, it would change our timeline for getting to the other projects. As we were funding this project on the down payment, this changed our ability to pay the scheduled vendors for the remaining work to be done. Then, the company they wanted to get the doors from, who came out and talked to them directly, stopped calling all of us, forcing us to extend our date for vendors once again and order through another company. It did not change the special order and we were still put out another 2 weeks. They arrived September 5th, and we received no notice of this. We reached out to *** to confirm delivery and installation were still scheduled for today, *** responded allowing us 1 hour &14 minutes notice before delivery of the doors. We had to take over half of a day off of work to meet the delivery at home just to discover the garage doors ordered were not the correct doors. The owners were made aware of the doors estimated arrival to door company on the 31st, and were immediately told that they would be installed the following Wednesday. We contact *** Moreno who we are told is the owner of Peak Performance. *** blamed the garage door company as well as us the homeowners for all of these errors. ---this statement is correct. We were on par to wrap the project up within our initial estimated date of completion. The change in garage door styles was unscheduled and unanticipated. The original garage door company turned out to be quite unprofessional and an error by the second garage door company resulted in the incorrect color being shipped. We tried to alleviate this by covering the cost of the upgrade in styles, but were denied further access to the project. We initiated all of the calls to keep the line of communication open and expressed how important that is with our schedules. ---I have several text and outgoing phone calls in my phone to contradict this. Peak performance did not keep their appointment times or dates that they had set with us to complete the tasks throughout this entire process. It has been very difficult to work with Peak Performance. We no longer trust them and do not feel comfortable having them on our property. We have received multiple legal action threats from ***. I have not, at any time to this date, threatened legal action against the Andersons. Much less “multiple”.Complaint Background:Product/Service: Roofing/ constructionPurchase Date: 7/3/2018Model: Account Number: Order Number: Talked to Company: 7/24/2018Talked to Company (2nd): 8/17/2018Talked to Company (3rd): 9/5/2018Name of Salesperson:*** Purchase Price: $18636.40 Disputed Amount: $5660.74 ---I am not sure where this math comes from.We have signed contracts that state the full amount owed for all work is 26,575.30 (our contract is per the insurance company estimate + supplemental items + GCOP). The amount total for the work we have done is: $20,414.77. We have been paid : $12,929.25, we are owed $7,485.54
Desired Settlement:
We would like a billing adjustment and severed ties. We no longer want anything to do with Peak Performance. ---We are happy to oblige if we can be made aware of what adjustments need to be made in order to rectify this situation? We would like a happy customer review from someone who allowed us to continually work for them for several weeks, even though, apparently they were dissatisfied with our services from the beginning. I can understand being disappointed, but we were only made aware of this after committing many man hours of service and 1000’s of dollars in materials to the customer.
Revdex.com:
We the homeowners would like to conclude all relations with Peak Performance. We would like the billing adjusted, removing anything incomplete also subtracting added cost of finishing the incomplete projects. The tremendous stress compiled with accumulated time spent that is irretrievable brought us to fire Peak performance. We must ask for the adjustment to not continually change amounts. The best sum of action is for us to part ways.
I have reviewed the response made by the business in reference to complaint ID
Regards,
*** &
Complaint: ***
I am rejecting this response because:Peak performance is guilty of inaccurate invoicing incomplete work.We will agree to pay the amount owed to the contractor based off of the new documentation we will be submitting. In agreement of this payment, we request Peak Performance cancel the intent to file a lien on both *** and *** properties.
Regards
I thoroughly reviewed the documents submitted by the customer. It does not represent accurately the scope of work completed, the materials used, and/or the cost the company charges to accommodate the services provided and the repairs made. While I can appreciate the efforts made by the customer to re-assess the work done, I cannot be held to a third party standard for pricing; furthermore, to be forced to do so would be an infringement of United States Government and State sanctioned Trade Laws that protect businesses from 3rd party contract infringement. We offered services to the customer. The customer signed a 4 corner contract for those services to be rendered. We were then not allowed to complete those services in full by the customer, and now the customer is attempting to extort services from the company at a cost that the customer is deciding for themselves as satisfactory. This of course is after the allowance of our team to complete different portions of the project for the customer (on several different dates) with no complaints of material appearance or workmanship issues. I do not believe that Peak Performance should be responsible for allowing the customer to have a windfall in regards to their insurance claim, and to knowingly do so would constitute as fraud. I am sympathetic to their ideology that the new scope of work should be utilized as the basis for our agreement, but I cannot be sympathetic to the amount that they chose. That is not the way capitalism works. We did revise the scope of work according to the claims of the customer and the amounts were actually higher than the original estimated cost for work done. I assumed that settling for our originally contracted work would have been more acceptable. I believe that at this juncture it will be a matter for the court to decide.
Please accept our gratitude in your help reconciling this matter. We appreciate the efforts of the Revdex.com and wish to remain in good standing. Please note that we will be forwarding all correspondence and legal processes to the Revdex.com for review as the information becomes available to the company. Know that if the company is found to be defaulted we will make any recompense required to uphold our good standing with the Revdex.com. Thank you.
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I encourage you to thoroughly refer to the submitted documents. That is what we agree to pay for the work completed. Please accept this payment for what is complete. Remove the intent of liens and this will conclude our business.
The documentation that was submitted today reflects the EXACT scope of work that has been done. The original contract/agreement included repairing/ replacing all of the work that was discussed and agreed upon during our meeting on July 3, 2018. The people present were the homeowners ***, ***, and *** and *** representing Peak Performance. The agreement was not fulfilled by Peak Performances and their role in the contract, therefore causing the homeowners to request that Peak Performance no longer associate with the Homeowners. We as that Peak Performance revise their estimate and remove the line items not completed in your final estimate. The amounts on the invoice do not support the amounts from Xactimate Estimate. Your contract does not include our personal contents or any items that you do not complete. I would also like to bring to your attention that the drip edge was not replaced on either property and also the existing damaged vents that were paid for by USAA were not replaced. I would like once you correct your estimate, please submit for review the scope of work you have completed. Also I would like to see material receipts showing where you have bought the vents that were not replaced as evidenced in the photos attached to the PDF estimate submitted to you. We have had a Liscenced insurance adjuster survey both properties and the correct scope of work is the submitted documents. There is alot on the insurance scope of work that Peak Performance did not do. I request an updated estimate for *** property roof/gutters and pool roof. Also an updated estimate for *** property on roof and fence. You have one completed already, we request that you remove the items you did not complete. We are willing to work toward an agreement, however your amounts do not add up. Your estimates include a great deal of work you have not done and also includes our personal content items that should not be on your estimate. Therefore, your final invoice does not add up and is incorrect. We would like to resolve this matter as quickly as possible. If you agree to this and respond that you are cancelling the intent to file a lien on both properties, you would be getting paid for the exact work you have done. If agreed, I will write you a check today and we can put all of this behind us.
Regards,
*** &
I am rejecting this response because: The documentation that was submitted today reflects the EXACT scope of work that has been done.The documentation that was submitted may reflect (sparingly) the scope of work that has been done, however it is not our company’s practice to provide contracts and/or work according to a third party.The original contract/agreement included repairing/ replacing all of the work that was discussed and agreed upon during our meeting on July 3, 2018.The original “contract/agreement” is part of the paperwork we are discussing and is a tangible piece of evidence that is actually dated on 6-15-18. The four corners of the contract include the scope of work provided by the insurance company for the roof. The pricing included in the contract reflects any amount reconciled with the insurance company for work to be done, including all supplements and overhead and profit.The people present were the homeowners ***, *** and *** and *** representing Peak Performance. The agreement was not fulfilled by Peak Performances and their role in the contract, therefore causing the homeowners to request that Peak Performance no longer associate with the Homeowners.We did agree on several different aspects of the work to be done and actually provided extended services that were not charged for. I am not sure how we did not fulfill the agreement intentionally, as we were no longer allowed on the property the day we asked for a payment for the services that had been completed to date.We ask that Peak Performance revise their estimate and remove the line items not completed in your final estimate. This was already done as can be seen in the final invoices.The amounts on the invoice do not support the amounts from Xactimate Estimate. They actually do, as is shown within the comparison of our estimate and the final invoice provided to the ***’s.Your contract does not include our personal contents or any items that you do not complete. I would also like to bring to your attention that the drip edge was not replaced on either property and also the existing damaged vents that were paid for by USAA were not replaced. I would like once you correct your estimate, please submit for review the scope of work you have completed. Also I would like to see material receipts showing where you have bought the vents that were not replaced as evidenced in the photos attached to the PDF estimate submitted to you. We have had a Liscenced insurance adjuster survey both properties and the correct scope of work is the submitted documents. There is alot on the insurance scope of work that Peak Performance did not do. I request an updated estimate for Sugarbush property roof/gutters and pool roof. Also an updated estimate for Cottonwood property on roof and fence. You have one completed already, we request that you remove the items you did not complete. We are willing to work toward an agreement, however your amounts do not add up. Your estimates include a great deal of work you have not done and also includes our personal content items that should not be on your estimate. Therefore, your final invoice does not add up and is incorrect. We would like to resolve this matter as quickly as possible. If you agree to this and respond that you are cancelling the intent to file a lien on both properties, you would be getting paid for the exact work you have done. If agreed, I will write you a check today and we can put all of this behind us.I would appreciate that very much.Now I do need to tell you, after revising the scope to match what was actually done, you owe more than originally asked for. Logic dictates that if we are to provide an estimate for the scope of work that was completed, I would need to provide an accurate description of the materials and work done as well. The attached files are the original contract signed by you and the original final invoice along with the newly requested and agreed to scope of work providing accurate pricing for the work and materials used to complete said work.Regards,*** My regards as well,***Date Sent: 10/10/2018 12:49:58 PM I am not sure where these totals come from. This estimate looks completely different from the one that we agreed upon and the agreed-upon contract. We will be sending the original contract and the agreed-upon estimate in shortly for review . We will also attach paperwork of work that has been done and work that hasn’t been done, so that you can see we are charging according
They did an excellent job, very knowledgeable. Great help with the insurance company. I'll use them from now on.
Rene is awesome! Not only did he roof our home, but also our rental property. And we recommended him to several neighbors! He is so helpful and responsive.