Twisted Vine Winery

Review: We ordered a case of wine on 12/22/14. At that time, Twisted Vine Winery stated they would ship it 12/29/14 and send us the tracking number.On 12/23/14 our credit card was charged.On 12/29/14, we never received a call or text with the tracking number.12/30/14, we called and left a message stating that we never received the tracking number and had not received the wine.1/2/15, called Twisted Vine Winery, spoke with [redacted]. He stated that he was surprised we hadnt received it. Said that when he checked the tracking number, he assumed there was an issue because the tracking number showed it as being picked up, but he stated that he dropped it off. He said he would check with the shipping company. When we asked for the tracking number, he stated that he was in the basement siphoning wine and he would call us back by 6 pm. We never received a call.1/3/15 We called and spoke with a different employee. He apologized for the inconvenience and said he would pass our message along to [redacted]. He could not supply us with a tracking number.1/4/15 they were closed. We posted a message on their facebook page stating the above and asked them to call us. They deleted the message.1/5/15 left a message stating that we would be contacting the Revdex.com on 1/6/15 since they had not resolved the problem.Desired Settlement: Either a refund or the case of wine. I have not received one phone call from this business (I have made all contact) and have not been provided any information (tracking or otherwise).