The customer stated that their desired outcome was to "get a refund of the voucher in order to book my exam elsewhere".*** *** test centers do not accept cash as a form of payment, only pre-paid vouchers, pre-established discounts or credit cardsSo for *** or any customer to
request a refund for something prepaid and not generated or issued from that that particular location is not realisticIt was clearly explained to *** that:***, policy with regard to Rescheduling and Canceling: Test Centers are not allowed to reschedule or cancel a no show-exam appointment that was scheduled with a voucherIf a candidate contacts test center to reschedule or cancel a no show exam appointment that was scheduled with a voucher, file an incident report and inform the candidate to contact *** *** if they have questions.This was explained to ***He did not want to accept that as the truthIt was also explained that:*** *** policy states: You cannot reschedule an exam if the original appointment date and time has already passedIf the candidate does not reschedule before the appointment time, he or she will be billed for the exam.It was also further explained that most exams vendors only allow for a hour prior to your exam date and time to rescheduleTo even further accommodate ***:, TwistNet, extended the offer to have *** go and complete his work shift and to come back the same day at a time of his choosing so that he would not forfeit his voucherHe refused.TwistNet indicated to *** that he would have the time available to take his exam as the initial part of the exam was minutes for NDA/Candidate Agreement, minutes for the surveyTherefore, the total time of 135mins is actually minutes for the actual examAgain, this was not accepted by *** as a viable solution.It has been our test center's experience, that when test candidates are not fully prepared for their exam or seeking "more study time" , the candidates begin seeking to leverage any and all avenues presented in an effort to get more prepared - regardless of whose or at what expenseTwist Net, unfortunately, has been victimized by this strategy at this time.TwistNet, prides itself on being accommodating and available - especially to those test candidates that have loyally visited our location over the past years, and as the only test center downtown offering*** exam, we cannot afford to not deliver exams
The customer stated that their desired outcome was to "get a refund of the voucher in order to book my exam elsewhere".*** *** test centers do not accept cash as a form of payment, only pre-paid vouchers, pre-established discounts or credit cardsSo for *** or any customer to
request a refund for something prepaid and not generated or issued from that that particular location is not realisticIt was clearly explained to *** that:***, policy with regard to Rescheduling and Canceling: Test Centers are not allowed to reschedule or cancel a no show-exam appointment that was scheduled with a voucherIf a candidate contacts test center to reschedule or cancel a no show exam appointment that was scheduled with a voucher, file an incident report and inform the candidate to contact *** *** if they have questions.This was explained to ***He did not want to accept that as the truthIt was also explained that:*** *** policy states: You cannot reschedule an exam if the original appointment date and time has already passedIf the candidate does not reschedule before the appointment time, he or she will be billed for the exam.It was also further explained that most exams vendors only allow for a hour prior to your exam date and time to rescheduleTo even further accommodate ***:, TwistNet, extended the offer to have *** go and complete his work shift and to come back the same day at a time of his choosing so that he would not forfeit his voucherHe refused.TwistNet indicated to *** that he would have the time available to take his exam as the initial part of the exam was minutes for NDA/Candidate Agreement, minutes for the surveyTherefore, the total time of 135mins is actually minutes for the actual examAgain, this was not accepted by *** as a viable solution.It has been our test center's experience, that when test candidates are not fully prepared for their exam or seeking "more study time" , the candidates begin seeking to leverage any and all avenues presented in an effort to get more prepared - regardless of whose or at what expenseTwist Net, unfortunately, has been victimized by this strategy at this time.TwistNet, prides itself on being accommodating and available - especially to those test candidates that have loyally visited our location over the past years, and as the only test center downtown offering*** exam, we cannot afford to not deliver exams