Twitch.TV

Initial Business Response / [redacted] (1000, 7, 2015/09/03) */ Here is the information that was provided to us upon setup of this account: *NAMES ASSOCIATED W/ ACCOUNTS: [redacted] *USERNAMES: [redacted] , [redacted] , [redacted] *ACCOUNT EMAIL: [redacted] @hotmail.com *DATE OF BIRTH GIVEN: September 07, *LAST REMOTE IP ADDRESS: [redacted] (United States) Thank you for bringing this to our attention We are treating this as a fraud situation which we take very seriously & will process to the full extent of our resourcesWe comply with all legally issued subpoenas It is our STRONG RECOMMENDATION that you contact your card issuing bank IMMEDIATELY and CANCEL ALL CARDS relating to these accounts as your card information has been COMPROMISED and is NO LONGER SECUREUpon reissue, DO NOT share them with ANYONE (including members of your household) to avoid unauthorized charges in the future All related subscriptions have been terminated and will not bill againPlease allow up to business days for the refund to post to your account balances All related accounts have been banned for purchase fraudAll related IP addresses have been blocked from future use of our site Please do let me know if we may provide you with any further assistance with this matterYou can contact us directly at [redacted] @twitch.tv

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Hello [redacted] .t[redacted] , Your account 'ranias_bushy_bluewaffle' was permanently suspended for using an inappropriate usernameThis type of activity is not permitted on our services per our *"Terms of Service(Twitch's Terms of Service)":http://www.twitch.tv/user/legal?page=terms_of_service [redacted] and our *"Rules of Conduct(Twitch's Rules of Conduct)":http://www.twitch.tv/user/legal?page=rules-of-conduct [redacted] regarding harassment or defamation and racism, sexism, homophobia, or other hate speech Other usernames we have had to permanently suspend include: [redacted] I have unsuspended your IP, but the usernames will remain suspendedWe do not unsuspend accounts for username violations nor do we offer username changes You are free to create or use another account on our services once again, but further violating our *"Terms of Service(Twitch's Terms of Service)":http://www.twitch.tv/user/legal?page=terms_of_service [redacted] or *"Rules of Conduct(Twitch's Rules of Conduct)":http://www.twitch.tv/user/legal?page=rules-of-conduct [redacted] may result in an indefinite suspension of your accounts I have also issued you a one time courtesy refund of $Please allow up to days for the refund to post to your account balance Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: This still doesn't explain anything to meWhat you are accusing me of doing was never done by me I went through the entire Terms of Service again to try to understand what the breach was I still see nothing Just pay me what you owe me so we can be done, and I won't ever use or bother anyone about Twitch ever again No one committed fraud or breached Terms of Service on my account Even if there was a breach (there wasn't a breach), it is no excuse to line your pockets with someone's hard work You made money with the promise of paying someone, then failed to do so Give me what I rightfully made, and be done with it You have in your terms that you can suspend for any reasonNOWHERE does it say you can withhold payment for any reason People gave Twitch money with the promise that I would receive a cut Twitch never paid me a dime And then made excuses, with no explanation, why they don't want to pay What does your unjustified reasons have to do with paying what you owe me? People paid money, then Twitch just put it in their pockets This is a giant SCAMSincerely, [redacted]

Hi,If your [redacted] and Twitch accounts are properly linked and you still require assistance with redeeming any [redacted] content you will need to submit a new support request by going to [redacted] *Twitch Prime [redacted] on the drop down menuThis will direct your issue to the correct t**m for assistance.Apologies for the confusion and thanks for understanding

Hello [redacted] ,Your account and/or IP are currently suspended from accessing our services.In order to appeal this suspension, please go to " [redacted] ", log in with the banned account information, and submit a suspension appeal request.If you are unable... to log into the account, please provide the following information, which will allow us to establish ownership, and provide a new password for you to then use to appeal the suspension.# Your username:# Your current IP from whatsmyip.org:# Your birth date:# Transaction IDs for recent purchases made on the site (such as channel subscriptions or Twitch Turbo) if applicable:# What is the email address on the account?:

I started streaming around November/December of 2018 under the username irongod7 and with the support of fellow streamers I achieved the affiliate status by mid February. On April 13 I received an indefinite suspension for what I was later told was purchase fraud. My first attempt to receive help through the Twitch Contact was received about 4 days later at 3 am in the form of an automated message that did little to answer why I was suspended. Since then, I have submitted 3 additional appeals with little to no reply. No purchases that I can recall have ever been made through my account outside of the free prime subscriptions. I had received since becoming affiliate a large amount of bits from 2 fellow streamers that I had wondered might have set off some kind of red flag. I should also mention since receiving the last bits donation, I have not received payout, nor have the donators received their bits back.

Thanks for your feedbackWe will get this to the appropriate teams for review
Regards, Twitch Team

This case was resolved via our Support help portal case #***
The Twitch Bits were cheered in chat and we show the Partnered broadcaster did receive the Bits
We have instructed this customer that if the Partner is disputing that they did not receive the Bits that they need to contact us
directly

Initial Business Response /* (1000, 7, 2015/07/24) */
There is no suspension against the user's stated account or IP addressLooking into our records, there was another IP address previously used by this user that had an alternate account suspended
This appears to be resolved and is now a
non-issue
Also, we reserve the right to refuse service to any user, and immediately cancel any payments upon suspension

After careful and extensive review of your account history, usage patterns, and unauthorized charges we have found your claims to be unsubstantiated at this time.Your account is indefinitely suspended for committing purchase fraud, such as using stolen payment information, abusing Twitch Prime,
abusing buyer's remorse, or abusing chargebacksWe do not unsuspend accounts for this level of abuse.We reserve the right to suspend your account at our discretion and without noticePlease read our Terms of Service for more information regarding account termination.There are no appeals for purchase fraud.This is the last communication you will receive from us regarding this

Greetings,As noted in our original communication, your account has been terminated for fraudAfter investigating your account, we have determined that you have engaged in fraudulent methods to circumvent the restrictions we have placed on the [Watch Ads for Bits] productSuch activity is a
violation of Twitch's Terms of Service, and is an incurable material breach of the content license agreementTwitch reserves its rights to immediately terminate accounts that engage in fraudulent activity. Nothing contained in or omitted from this email shall be deemed a waiver of any of Twitch's rights, all of which are expressly reserved

HiIf you feel a user is breaking rules anywhere on our site, please use the report system on the siteThe report system will inform our group of admins about the issue so it can be properly addressed in a more timely fashion, and provides them with extra, useful info. To file a report, click
the gear icon on the users profile page and select the "report" optionWithin the report, please include as much information as you can in a well-formatted report*The easier it is for admins to read, the easier it is to deal with!*Our admin team is online 24/and will be able to suspend accounts and IP ban users that break our terms of service.For an example of how to do this, ***-how-to-file-a-report

Complaint: ***I am rejecting this response because:
No payment fraud occurredEnjoy spending thousands of dollars that you will never get back arguing with me in front of an arbitrator

Hi,If your ** and Twitch accounts are properly linked and you still require assistance with redeeming any [redacted] content you will need to submit a new support request by going to [redacted]Twitch Prime* on the drop down menu. This will...

direct your issue to the correct t**m for assistance.Apologies for the confusion and thanks for understanding.

Complaint: [redacted]I am rejecting this response because: This still doesn't explain anything to me. What you are accusing me of doing was never done by me.  I went through the entire Terms of Service again to try to understand what the breach was.  I still see nothing.  Just pay me what you owe me so we can be done, and I won't ever use or bother anyone about Twitch ever again.  No one committed fraud or breached Terms of Service on my account.  Even if there was a breach (there wasn't a breach), it is no excuse to line your pockets with someone's hard work.  You made money with the promise of paying someone, then failed to do so.  Give me what I rightfully made, and be done with it.  You have in your terms that you can suspend for any reason. NOWHERE does it say you can withhold payment for any reason.  People gave Twitch money with the promise that I would receive a cut.  Twitch never paid me a dime.  And then made excuses, with no explanation, why they don't want to pay.  What does your unjustified reasons have to do with paying what you owe me?  People paid money, then Twitch just put it in their pockets.  This is a giant SCAM. Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/09/03) */
Here is the information that was provided to us upon setup of this account:
*NAMES ASSOCIATED W/ ACCOUNTS: [redacted]
*USERNAMES: [redacted]
*ACCOUNT EMAIL: [redacted]@hotmail.com
*DATE OF BIRTH GIVEN:...

September 07, 2001
*LAST REMOTE IP ADDRESS: [redacted] (United States)
Thank you for bringing this to our attention.
We are treating this as a fraud situation which we take very seriously & will process to the full extent of our resources. We comply with all legally issued subpoenas.
It is our STRONG RECOMMENDATION that you contact your card issuing bank IMMEDIATELY and CANCEL ALL CARDS relating to these accounts as your card information has been COMPROMISED and is NO LONGER SECURE. Upon reissue, DO NOT share them with ANYONE (including members of your household) to avoid unauthorized charges in the future.
All related subscriptions have been terminated and will not bill again. Please allow up to 10 business days for the refund to post to your account balances.
All related accounts have been banned for purchase fraud. All related IP addresses have been blocked from future use of our site.
Please do let me know if we may provide you with any further assistance with this matter. You can contact us directly at [redacted]@twitch.tv

HelloApologies for the delay in responding! After reviewing your account I confirmed that you reached the payout threshold in February 2018 and thus you should be receiving that due payout in the upcoming April payout cycle at the end of the month; in compliance with the *"Affiliate program payout...

policies[redacted]Please remember as noted on the bottom right of the *"Revenue Dashboard":[redacted] and the *"Affiliate Onboarding Guide[redacted]Payouts will be 60 days after the end of the month of which you have accrued $100. The revenue you accumulate will stay until it hits the threshold.I recommend viewing your *"Revenue Dashboard":[redacted] in Months using the time selector on the top left. If you hover over each month you will be able to see the gross amount accrued for that month.  I hope this information helped clear any confusion or misunderstanding. Thank you again for your patience. Cheers!

Hello [redacted],Your account and/or IP are currently suspended from accessing our services.In order to appeal this suspension, please go to "[redacted]", log in with the banned account information, and submit a suspension appeal request.If you are unable...

to log into the account, please provide the following information, which will allow us to establish ownership, and provide a new password for you to then use to appeal the suspension.# Your username:# Your current IP from whatsmyip.org:# Your birth date:# Transaction IDs for recent purchases made on the site (such as channel subscriptions or Twitch Turbo) if applicable:# What is the email address on the account?:

Hello,** is aware that some users are experiencing issues redeeming [redacted] content. Teams are working to resolve this as soon as possible.*I NEED TO UNLINK MY ACCOUNTS*Did you link the wrong ** Account to your Twitch account? Disconnecting Electronic Arts from your Twitch account in your Twitch...

Connection Settings won't unlink your accounts.Follow our steps here to make sure you get unlinked:[redacted].# Choose [redacted] as your game.# Pick your platform that you play on.# Click Twitch Prime for the topic.# Click Account link issue for the issue.# You'll be taken to a page where you can Click here if you need to unlink your ** Account from your Twitch account.[redacted]
Once you've unlinked your ** Account from your Twitch account, you'll need to unlink your accounts from Twitch, too.# [redacted] [redacted] [redacted]# Scroll down to Other connections.# Click Disconnect next to [redacted]Now that you've unlinked your accounts from both ends, you can relink your Twitch account to the right ** Account to start getting your rewards.If your accounts are properly linked and you still require assistance with redeeming any [redacted] Prime content you will need to submit a new support request by going to [redacted] and selecting *Twitch Prime* from the drop down menu. This will direct your issue to the correct team for assistance.Apologies for the confusion and thanks for understanding!

Initial Business Response /* (1000, 5, 2015/11/16) */
Hello [redacted].t.[redacted],
Your account 'ranias_bushy_bluewaffle' was permanently suspended for using an inappropriate username. This type of activity is not permitted on our services per our *"Terms of Service(Twitch's Terms of...

Service)":http://www.twitch.tv/user/legal?page=terms_of_service* and our *"Rules of Conduct(Twitch's Rules of Conduct)":http://www.twitch.tv/user/legal?page=rules-of-conduct* regarding harassment or defamation and racism, sexism, homophobia, or other hate speech .
Other usernames we have had to permanently suspend include:
[redacted]
I have unsuspended your IP, but the usernames will remain suspended. We do not unsuspend accounts for username violations nor do we offer username changes.
You are free to create or use another account on our services once again, but further violating our *"Terms of Service(Twitch's Terms of Service)":http://www.twitch.tv/user/legal?page=terms_of_service* or *"Rules of Conduct(Twitch's Rules of Conduct)":http://www.twitch.tv/user/legal?page=rules-of-conduct* may result in an indefinite suspension of your accounts.
I have also issued you a one time courtesy refund of $4.99. Please allow up to 10 days for the refund to post to your account balance.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)