Two Brothers Moving Reviews (%countItem)
Two Brothers Moving Rating
Address: 1600 Downs Dr. Unit 1, West Chicago, Illinois, United States, 60185
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+1 (630) 701-1933 |
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www.movewithtwobrothers.com
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Good job. Accurate estimate. Reasonably priced. No complaints.
Thank you Barb, it was our pleasure to assist you with this move. We really appreciate your business. Best of luck in your new home.
This mover damaged several pieces of furniture during the move. They say I need to fill out a claim form. I have called 6 times asking for the form. The still will not send it to me. I feel they are ignoring me hoping I will go away.
I received a call from *** yesterday afternoon, 6/4 that he not received the claim information. I apologized and said I would email him the claim letter and form today. I located on our part-time office persons desk a note someone had taken requesting a claim form be sent and advised Mr *** of that. Apologized again and assured him I would email it to him. It was sent yesterday and does not show as undelivered, so I am assuming he has received it.
We have a customer service report that indicates two items listed as having new conditions noted at the time of the move, not several pieces.
Should Mr *** decide to file a written claim for damage with us, our liability to him is minimum carriers liability of $.30/lb per article that he signed for at the beginning of his move.
The call I answered yesterday is the first was made aware of his request.
Complaint: ***
I am rejecting this response because:I have made several calls to the company to get this resolved. Also, I only discovered the damage in 2 items before the movers left, and discovered more a couple days later. I made pro movers aware of this on my second call, when they again promised to send me a claim form.
Sincerely
Not sure why the response was rejected. Upon talking to Mr *** for the first time regarding his claim of damage issue I emailed our claim letter and the requested claim form to him. An offer of resolution will be made once a written claim form has been received. I think I have attached both emailed letter and claim form.
Our paperwork indicates Mr *** paid $576.00 for our services. Pro movers will acknowledge and process the written claim within 30 days. Until the claim is received there is no further action required. Again I apologize if the earlier request for a claim form were not promptly responded to.