Two College Guys

I used Two College Guys to move my belongings from [redacted] , CA to [redacted] on May During delivery, they dropped my refrigerator causing a damage to the top of the fridgeThe delivery guys took pictures to show ***, the ownerThey promised to file a claim on my behalfThen they promised that they were looking for the part and would contact me when they have found one Last month, they told me that they were just going to glue itWhat happened to my insurance? Product_Or_Service: Moving services

I used Two College Guys to move my belongings from***, CA to *** on May During delivery, they dropped my refrigerator causing a damage to the top of the fridgeThe delivery guys took pictures to show ***, the ownerThey promised to file a claim on my behalfThen they promised that they were looking for the part and would contact me when they have found one Last month, they told me that they were just going to glue itWhat happened to my insurance?
Product_Or_Service: Moving services

Inaccurate quote on time and cost of move. Damaged furniture not fixed.I secured Two College Guys for a move July 17, 2015. I spoke with [redacted], owner, and he provided me with a verbal quote. I told him I had a one bedroom with a den and to treat it as a two bedroom since I had a lot of furniture (full bedroom set, a living room set, a hide-a-bed, a dining room set, a grill and other miscellaneous "large" items). [redacted] said that it would take about two hours to move me and that I would need a 15' or 16' truck. The move rate was $75/hour. I asked if there was coverage for damaged furniture; I purchased the insurance coverage for $12/hour (I mentioned that all of my furniture was new - all purchased in Aug, 2014). When the movers began to realize that I had more furniture than anticipated they told me that they didn't think that they were going to make it in one trip. By this time, it was already 2:30 p.m. We ended up taking two trips. I called and talked with [redacted] and stated that I did not feel that I should have to pay for the time it took to return and get the rest of the items because [redacted] misquoted me. [redacted] spoke with [redacted] and said they would deduct $29 from my bill to make up for the extra time the return trip took. By the time the movers left, it was 5:00 p.m. [redacted] called and talked with me about the move as I was very unsatisfied that I was going to have to pay for the extra hours when I specifically told him what type of furniture I had to move. He had quoted me two hours, I budgeted for four and ended up paying for 7.5 hours. He said there was nothing he could do because I told him it was a one bedroom. I reiterated that I had explained to him that it should be treated as a two bedroom due to the furniture, but there was no lee way. I paid for the 7.5 hours along with the insurance. As the movers were unwrapping the furniture, I found three pieces that were damaged. All of which I pointed out to the movers when they were present. A note was made on the invoice of the damaged items (dining room table, foot board on bed and a night stand). The movers hadn't completely unwrapped the dining room table before they left; I found more damage when I did. I called and talked with [redacted]; she said to email her pictures of the damaged furniture. Below is the series of events that have/have not taken place:Sat, July 18: Emailed [redacted] pictures of the damaged furniture. Mon, July 20: Emailed [redacted] re: the movers forgot tools. She said someone would be by to pick them up (no one has picked up).Tues, July 21: Spoke with [redacted] to confirm receipt of emails. She stated she had to speak with [redacted] later in the week to see how he wanted her to proceed on the damages.Tues, July 28: Emailed [redacted] links to the furniture and purchase prices. No reply.Sat, Aug 1: Emailed [redacted] to contact me to discuss the next steps in repairing/replacing my furniture. No reply.Mon, Aug 3: Left a voice mail for [redacted] (or anyone) to call me to discuss the damages. No return call.Tues, Aug 4: Left a voice mail for [redacted] (or anyone) to call me to discuss the damages. No return call.Wed, Aug 5: Spoke with [redacted] to ask when my furniture would be repaired. I asked why I hadn't heard back from her regarding my emails; she stated their email system had been down. I stated that I had also left voice mails which were not returned. She stated that the furniture repair person hadn't gotten back to her so she would follow up. I asked that she let me know that afternoon the next steps; no return call. She emailed me that she was going to forward the email I had sent her on July 28 to [redacted] for review; she also requested the dates I purchased the items. I replied to her within the hour. No reply.Thurs, Aug 6: Spoke with [redacted]. He was on his cell with poor connection and I started to tell him how frustrated I was with the lack of communication and response from the company. We got disconnected. No return call.Mon, Aug 10: I filed a dispute on my credit card for the payment to Two College Guys. Desired SettlementI would like my furniture replaced or repaired to my satisfaction within the next month (by end of September 2015). I would also like a refund for the extra hours that were misquoted and insurance fee since it doesn't appear to have helped with my damaged furniture (total of $478.50).Business Response Contact Name and Title: [redacted] ManagerContact Phone: 775-356-5536Contact Email: [email protected] have been finding extreme difficulties in finding a company that will do these repairs. One company, the owner passed away, and the next company is just entirely too swamped to handle the job. We are currently considering a cash out offer for the damages.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The only contact I have had from TCC is an email two weeks ago stating the company that would fix my furniture would get a hold of me. No one has called, not even TCC to follow up (very poor customer service!). I would like my furniture fixed or replaced SOON! What is the point of purchasing the extra insurance for damages if the company can't back their promise? I'd consider a cash out if it's reasonable. If TCC can't find someone to fix the furniture, the table will need to be replaced (I am worried the top layer of the table will begin peeling if not fixed. I am also worried that if I move again, the damaged areas may start peeling if bumped again - same goes for the footboard). If TCC can't find someone to fix the furniture, I won't be able to. If the furniture is replaced, TCC is more than welcome to try to sell the damaged furniture on [redacted] or another venue. They may be able to get something for it. I can't believe what a huge inconvenience this has been, not to mention the time involved and lack of customer service!Final Business Response WE were notified by the final furniture repair company, that they are "too busy" to handle the repairs. We are now moving forward with the cash out option. This is based on weight, so further assessment will now need to be done, to determine actual value. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I provided [redacted] with the web links and pics of the furniture. It all comes down to what the offer is from TCC since I won't be able to find someone to fix it and am going to have to replace the furniture. The furniture was undamaged and under a year old at the time of the move. I doubt I can just purchase a footboard for the bed frame, so weight taken in to consideration should be the entire bed frame (not just the footboard). TCC will have to let me know the next steps, within a week or two.

Worse move I have ever experience (Horrible) 8/1/14 at 9:00 a.m. I was suppose to have assistance from two college guys moving company. I rent a [redacted] truck for so many hours. I only had one bedroom of furniture no washer, dryer, or refrigerator but it took the two guys 3 hours to load the truck loading and unloading then loading again. I start helping the guys load the truck. I had already boxed, bagged everything, and broke down the bed and had bed rails and frame outside of the apartment door. By the time I reach my new address the behavior started again when unloading the truck such as one item at a time. I help unload my own things and the majority of my belonging was in the garage never made it in the home due to time running out. I paid $225 dollars for an unfinished and unprofessional move. They did not show up to assist me in moving till 10:30 a.m. I called the office 5 times asking where are the movers. Explaining that I had to get the [redacted] truck back and other obligations.I was told their truck broke down and running late. 9:45 a.m. one guy shows up with my address another person name. He called and told the office staff that this lady is moving her stuff herself but he was sent to another address. I called several times to the office again asking where are the two college guys. When the two college guys showed up they informed me their truck did not break down they were on another job and was called way to come and assist this writer move. After it was over I call the office and complained. The manager states it takes 2 hours to move then why did it take 3 hours to load a one bedroom. I help them load my own property in the truck because they were moving so slow. These two guys was only there for the money $75 dollars an hour. An employee represent the company. If the manager send movers out that linger, waste time, and all about the money. Someone needs to look at that establishment because their desire is not to help the people but how many hours you can rack up for more money.Desired SettlementI paid $225 dollars for 3 hours to load a 17ft [redacted] truck with only one bedroom of furniture. I had not made it to the new address. When I did get to the new address my property was put in the garage not in the home. All my time had run out. I had to go to the bank, take [redacted] truck back, and get back to the house for utilities to be turn on. Owners, Managers, and Supervisors needs to know that an employee work habits represent their business. Business Response We are every sorry for the inconvenience caused the morning of this move. We had a worker not show up, and in finding the replacement there was some confusion. The circumstances were beyond our control, and we are again very sorry, and this is not a clear representation of what we are capable of in regards to excellent customer service.