This is regarding the complaint from customer The allegations are false We tried to satisfy the customer the best we could She argued that her food was not rightWe tried to replace food with new food She just wanted her money back, after she ate all the foodAfter we realized she just wanted something for free We had customers in the resturant when she + her friends were being unreasonable One customer hand sent us a fax after she left I'm attaching the letter from customer Thank You (Customer letter) I was there earlier when customers were complaining! Just wanted you to know from my perspective the food has always been, good, fresh! The customer service has always been polite, kind! Mistakes happenYou tried to make it right The customers were jerksHave a good day! [redacted]
This is in regard to the complaint of the customer We tried to make situation right the best we could The was never a dispute about the charges As the first complaint they did eat the food and she admitted that When they asked for money to be returned it was out of question The had ate the food We wanted to replace food and for her to say we wanted to refunded her 1/sub is bogus I'm open to any suggestions the Revdex.com has to offer I've been in business years and never had a complaint I'm sure you will make the right decision I'm not in business to lose customers But there is times when you have to take a stand and this is the time I could of easily refunded money and would have all these problems The were very rude, passive aggressive, very demanding They wanted something for nothing but unfortunally we are not running a soup kitchen we have to make money to stay in business I hope the agency will do the right thing This will be my last reply in this case I don't know how to defend this alligation anymoreSincerely, Two cousins pizza If you would like to speak to me my number is ###-###-#### Joe
I am rejecting this response because the company still is side-lining my main issueWhen I arrived the first time, I DID NOT ask for my money backThe young man at the counter DID state he would only give half a sub but we were not asking for that eitherAs a matter of fact, we did not ask for anything (no food or money) when we arrived the first timeThe first time was to complain to the manager because of the disrespect and unprofessionalism of the man who answered the phone and told us our food was probably wrong because we never tip their driverThe only reason we showed up the first time was to make a complaint but we never asked for our money back that dayYes, we ate the food because it wasn't that big a deal; and in the end all we wanted to do was advise them of this so that next time, it didn't happen
That same night, I called the restaurant after I noticed my bank account was charged twice (which I have proof of)THey advised I bring in my bank statement the next day to prove it and I didThe next day, I went back to the restaurant and they seen the double charge but said that it was just the same charge pending twice and to come back after they both clearedThey both did but I decided to take this route instead because of the disrespect in that restaurant
It is obvious they are lying because they know they are wrong and are trying to cover their own buttsThis is ridiculous that I have to put up with this from a place that is supposed to be for their customersI have been treated disrespectfully about this since the very beginning and this restaurant needs to be on record for exactly what they are
This is in regard to the complaint of the customer. We tried to make situation right the best we could. The was never a dispute about the charges. As the first complaint they did eat the food and she admitted that. When they asked for money to be returned it was out of question. The had ate the food. We wanted to replace food and for her to say we wanted to refunded her 1/2 sub is bogus. I'm open to any suggestions the Revdex.com has to offer. I've been in business 20 years and never had a complaint . I'm sure you will make the right decision I'm not in business to lose customers.
But there is times when you have to take a stand and this is the time. I could of easily refunded money and would have all these problems. The were very rude, passive aggressive, very demanding. They wanted something for nothing but unfortunally we are not running a soup kitchen we have to make money to stay in business. I hope the agency will do the right thing. This will be my last reply in this case. I don't know how to defend this alligation anymore.
Sincerely,
Two cousins pizza
If you would like to speak to me my number is ###-###-#### Joe
This is regarding the complaint from customer. The allegations are false. We tried to satisfy...
the customer the best we could. She argued that her food was not right. We tried to replace food with new food. She just wanted her money back, after she ate all the food. After we realized she just wanted something for free. We had customers in the resturant when she + her friends were being unreasonable. One customer hand sent us a fax after she left. I'm attaching the letter from customer
Thank You
(Customer letter)
I was there earlier when customers were complaining! Just wanted you to know from my perspective the food has always been, good, fresh! The customer service has always been polite, kind! Mistakes happen. You tried to make it right. The customers were jerks.
Have a good day!
[redacted]
This is regarding the complaint from customer The allegations are false We tried to satisfy the customer the best we could She argued that her food was not rightWe tried to replace food with new food She just wanted her money back, after she ate all the foodAfter we realized she just wanted something for free We had customers in the resturant when she + her friends were being unreasonable One customer hand sent us a fax after she left I'm attaching the letter from customer Thank You (Customer letter) I was there earlier when customers were complaining! Just wanted you to know from my perspective the food has always been, good, fresh! The customer service has always been polite, kind! Mistakes happenYou tried to make it right The customers were jerksHave a good day! [redacted]
This is in regard to the complaint of the customer We tried to make situation right the best we could The was never a dispute about the charges As the first complaint they did eat the food and she admitted that When they asked for money to be returned it was out of question The had ate the food We wanted to replace food and for her to say we wanted to refunded her 1/sub is bogus I'm open to any suggestions the Revdex.com has to offer I've been in business years and never had a complaint I'm sure you will make the right decision I'm not in business to lose customers But there is times when you have to take a stand and this is the time I could of easily refunded money and would have all these problems The were very rude, passive aggressive, very demanding They wanted something for nothing but unfortunally we are not running a soup kitchen we have to make money to stay in business I hope the agency will do the right thing This will be my last reply in this case I don't know how to defend this alligation anymoreSincerely, Two cousins pizza If you would like to speak to me my number is ###-###-#### Joe
I am rejecting this response because the company still is side-lining my main issueWhen I arrived the first time, I DID NOT ask for my money backThe young man at the counter DID state he would only give half a sub but we were not asking for that eitherAs a matter of fact, we did not ask for anything (no food or money) when we arrived the first timeThe first time was to complain to the manager because of the disrespect and unprofessionalism of the man who answered the phone and told us our food was probably wrong because we never tip their driverThe only reason we showed up the first time was to make a complaint but we never asked for our money back that dayYes, we ate the food because it wasn't that big a deal; and in the end all we wanted to do was advise them of this so that next time, it didn't happen
That same night, I called the restaurant after I noticed my bank account was charged twice (which I have proof of)THey advised I bring in my bank statement the next day to prove it and I didThe next day, I went back to the restaurant and they seen the double charge but said that it was just the same charge pending twice and to come back after they both clearedThey both did but I decided to take this route instead because of the disrespect in that restaurant
It is obvious they are lying because they know they are wrong and are trying to cover their own buttsThis is ridiculous that I have to put up with this from a place that is supposed to be for their customersI have been treated disrespectfully about this since the very beginning and this restaurant needs to be on record for exactly what they are
This is in regard to the complaint of the customer. We tried to make situation right the best we could. The was never a dispute about the charges. As the first complaint they did eat the food and she admitted that. When they asked for money to be returned it was out of question. The had ate the food. We wanted to replace food and for her to say we wanted to refunded her 1/2 sub is bogus. I'm open to any suggestions the Revdex.com has to offer. I've been in business 20 years and never had a complaint . I'm sure you will make the right decision I'm not in business to lose customers.
But there is times when you have to take a stand and this is the time. I could of easily refunded money and would have all these problems. The were very rude, passive aggressive, very demanding. They wanted something for nothing but unfortunally we are not running a soup kitchen we have to make money to stay in business. I hope the agency will do the right thing. This will be my last reply in this case. I don't know how to defend this alligation anymore.
Sincerely,
Two cousins pizza
If you would like to speak to me my number is ###-###-#### Joe
This is regarding the complaint from customer. The allegations are false. We tried to satisfy...
the customer the best we could. She argued that her food was not right. We tried to replace food with new food. She just wanted her money back, after she ate all the food. After we realized she just wanted something for free. We had customers in the resturant when she + her friends were being unreasonable. One customer hand sent us a fax after she left. I'm attaching the letter from customer
Thank You
(Customer letter)
I was there earlier when customers were complaining! Just wanted you to know from my perspective the food has always been, good, fresh! The customer service has always been polite, kind! Mistakes happen. You tried to make it right. The customers were jerks.
Have a good day!
[redacted]